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“In Banff - stay here” 5 of 5 stars
Review of Rimrock Resort Hotel

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Rimrock Resort Hotel
Ranked #2 of 32 Hotels in Banff
Certificate of Excellence
whitefish
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“In Banff - stay here”
5 of 5 stars Reviewed July 4, 2014

We have stayed here many times in the past ten years. We always enjoy the nice rooms, excellent food and great service.

1) Away from bustle and noise of Banff itself, but 3 minutes to town by car.
2) Great views from north facing rooms on 7th, 8th and 9th floors.
3) Primrose - good food
4) Eden - ate there once. Spectacular food - but very expensive
5) Very friendly staff
6) Met a nice young lady from Ireland on last trip in June. She offered us her table in the Lounge area and we chatted - so meet nice people too.

Room Tip: More expensive but stay in rooms with "Bow Valley View". We do and the view is unbelievabl...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank alex p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, July 8, 2014
Thank you for writing about your most recent stay with us on Tripadvisor! We are glad that you had the chance to enjoy the our Italian-themed Primrose as well as the five-diamond Eden dining room. It's also great that you were able to enjoy the view from your room facing north at the Bow Valley. We look forward to your next visit to the area.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,817 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (781)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Eureka, Missouri
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 4, 2014

Perhaps a step down from the Banff Springs Hotel, but a very nice up-scale hotel. Out of the hustle & bustle of Banff but right on the convenient bus stop into town (the hotel provides free passes).

Breakfasts were very good. Dinner was just OK and slightly overpriced for what you got. My wife's cod and pasta was totally tasteless.

great aussie staff.

Great bars and staff.

Room Tip: rooms facing the mountains.try the breakfast but skip dinner (go into town).
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cardsfanNashville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, July 8, 2014
We are delighted that you enjoyed your most recent stay with us at the Rimrock! Thank you for the beautiful photos of the hotel and views from your room. We are pleased to see that you had the opportunity to utilize the complimentary bus passes from our hotel into town, and hope that you have the opportunity to visit the area once again.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mt. Pleasant, SC
Level Contributor
224 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed July 4, 2014

You just couldn't ask for a better place to stay. The rooms are plush and the restaurant and other amenities are wonderful. The hotel is out of town but there is a bus that has a regular stop at the hotel for a short ride into town.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Nancy-SC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, July 8, 2014
We are delighted that you enjoyed your most recent experience with us at The Rimrock! Our service team has great pride in delivering WOW experiences to our guests and it is a pleasure to share your feedback with them.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 3, 2014

This hotel whilst being a little out of the main drag is everything a high end hotel is trying to achieve. We have been travelling in the west coast of USA for three weeks and have now entered Banff,
Refreshing in all aspects with service delivery from staff throughout the hotel.
A very eclectic staff where staff training has been paramount. An honest style of delivery which we appreciated.
Room proportions excellent and cleanliness and hygiene to match.
We dined in the mid level restaurant ' Primrose Room ' we would not normally choose to eat in the same room two consecutive nights but our first night experience was so good that we returned.
You do not need to eat two courses. I did however have two entrees ( or starters ) and they were excellent.
We did not have dessert on the first night.
Next night my wife wanted to try one of the offerings......it was so good .....so much better than anywhere that we had eaten in our travels across USA States. If you elect not to stay at Rimrock then do yourself a favour and eat at the Primrose restaurant.

Room Tip: Room 859 or similiar
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, July 8, 2014
Thank you for taking the opportunity to share your experience after your recent stay at The Rimrock.

Thank you for the kind words regarding our staff, and it is my pleasure to share your feedback with the rest of our service staff. We are delighted that you had the opportunity to enjoy the Primrose so much that you had to go back a second night! We hope that, should you have the opportunity to visit again, you have to chance to enjoy our five-diamond dining room, Eden.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
1 review
5 of 5 stars Reviewed July 3, 2014

Food! Don't go elsewhere - order room service or visit one of the hotel restaurants. Favourites = scallops and risotto, angel hair pasta with shrimp, the squash ravioli! Great eggs Benny as well! Great stay.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank Trevor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, July 8, 2014
We are delighted that you enjoyed your most recent experience with us at The Rimrock! It's excellent that you were able to enjoy our dining outlets and room service. We hope that on your next visit, you have the opportunity to visit the Eden dining room, the only five-diamond restaurant west of Toronto!

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

This hotel is one of my favourites. Nestled high in the mountains with stunning views and a lovely balcony to enjoy it from. It is a quiet and serene place. The best part was the friendly service. The entire staff from those in the dinning room to those in the pool area and cleaning staff were all helpful. The in room breakfast service choices were so good and so abundant. Loved it, and we are planning to stay here again on our next Banff vacation.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Aisha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, July 8, 2014
We are pleased that you enjoyed your last stay with us at the Rimrock and thank you for taking the time to write a response! It is my pleasure to share your feedback with the rest of our service team and are glad that you had the opportunity to enjoy the various dining and spa facilities in our hotel.

We look forward to your next vacation in the area and look forward to having you visit us again in the near future.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 3, 2014

We have recently spent two days at Rimrock Hotel Banff. The hotel location is fantastic, but we had three ordinary dining experiences. We began at Larkspur for lunch . The morrocan chicken wraps were dry and uninspiring. Dinner at the renowned Eden restaurant was a laborious affair with entrees (main course) being served at 10 pm with a 7.30pm booking. The pheasant was tough but lamb and beef were good. The servings were minute but delicate. After paying $150 for two course with matching wine, I felt hungry after the event.

All was redeemed with the concierge , Jenny Botha, working above and beyond. I was trying to buy tickets to Calgary stampede. There were difficulties, jenny spent two hours assisting me.
Donna at reception was also above average.

My final hour was spent gazing longingly at a family of elks across the road.

Room Tip: The south side rooms have a better aspect.
See more room tips
  • Stayed July 2014, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Marie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, July 8, 2014
Thank you for taking the time to write about your most recent stay with us at the Rimrock Resort. We are pleased to hear that Jenny and Donna went above and beyond for you to enjoy your stay with us, and that you had the opportunity to view some wildlife from your room!

A member of our food and beverage staff will be in contact with you regarding your dining experiences.

We hope that you have the opportunity to visit the area again and look forward to seeing you again in the future.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rimrock Resort Hotel

Property: Rimrock Resort Hotel
Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Banff
#1 Business Hotel in Banff
#2 Family Hotel in Banff
#2 Top resorts Hotel in Banff
#2 Luxury Hotel in Banff
#2 Spa Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rimrock Resort Hotel 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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