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Reviewed July 4, 2014

You just couldn't ask for a better place to stay. The rooms are plush and the restaurant and other amenities are wonderful. The hotel is out of town but there is a bus that has a regular stop at the hotel for a short ride into town.

  • Stayed: June 2014, traveled as a couple
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Thank Nancy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 8, 2014

We are delighted that you enjoyed your most recent experience with us at The Rimrock! Our service team has great pride in delivering WOW experiences to our guests and it is a pleasure to share your feedback with them.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014

This hotel whilst being a little out of the main drag is everything a high end hotel is trying to achieve. We have been travelling in the west coast of USA for three weeks and have now entered Banff,
Refreshing in all aspects with service delivery from staff throughout the hotel.
A very eclectic staff where staff training has been paramount. An honest style of delivery which we appreciated.
Room proportions excellent and cleanliness and hygiene to match.
We dined in the mid level restaurant ' Primrose Room ' we would not normally choose to eat in the same room two consecutive nights but our first night experience was so good that we returned.
You do not need to eat two courses. I did however have two entrees ( or starters ) and they were excellent.
We did not have dessert on the first night.
Next night my wife wanted to try one of the offerings......it was so good .....so much better than anywhere that we had eaten in our travels across USA States. If you elect not to stay at Rimrock then do yourself a favour and eat at the Primrose restaurant.

Room Tip: Room 859 or similiar
  • Stayed: July 2014, traveled as a couple
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Thank Gary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 8, 2014

Thank you for taking the opportunity to share your experience after your recent stay at The Rimrock.

Thank you for the kind words regarding our staff, and it is my pleasure to share your feedback with the rest of our service staff. We are delighted that you had the opportunity to enjoy the Primrose so much that you had to go back a second night! We hope that, should you have the opportunity to visit again, you have to chance to enjoy our five-diamond dining room, Eden.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014

Food! Don't go elsewhere - order room service or visit one of the hotel restaurants. Favourites = scallops and risotto, angel hair pasta with shrimp, the squash ravioli! Great eggs Benny as well! Great stay.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank Trevor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 8, 2014

We are delighted that you enjoyed your most recent experience with us at The Rimrock! It's excellent that you were able to enjoy our dining outlets and room service. We hope that on your next visit, you have the opportunity to visit the Eden dining room, the only five-diamond restaurant west of Toronto!

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014

This hotel is one of my favourites. Nestled high in the mountains with stunning views and a lovely balcony to enjoy it from. It is a quiet and serene place. The best part was the friendly service. The entire staff from those in the dinning room to those in the pool area and cleaning staff were all helpful. The in room breakfast service choices were so good and so abundant. Loved it, and we are planning to stay here again on our next Banff vacation.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with this hotel
1  Thank Aisha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 8, 2014

We are pleased that you enjoyed your last stay with us at the Rimrock and thank you for taking the time to write a response! It is my pleasure to share your feedback with the rest of our service team and are glad that you had the opportunity to enjoy the various dining and spa facilities in our hotel.

We look forward to your next vacation in the area and look forward to having you visit us again in the near future.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014

We have recently spent two days at Rimrock Hotel Banff. The hotel location is fantastic, but we had three ordinary dining experiences. We began at Larkspur for lunch . The morrocan chicken wraps were dry and uninspiring. Dinner at the renowned Eden restaurant was a laborious affair with entrees (main course) being served at 10 pm with a 7.30pm booking. The pheasant was tough but lamb and beef were good. The servings were minute but delicate. After paying $150 for two course with matching wine, I felt hungry after the event.

All was redeemed with the concierge , Jenny Botha, working above and beyond. I was trying to buy tickets to Calgary stampede. There were difficulties, jenny spent two hours assisting me.
Donna at reception was also above average.

My final hour was spent gazing longingly at a family of elks across the road.

Room Tip: The south side rooms have a better aspect.
  • Stayed: July 2014, traveled with friends
    • Value
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Thank Marie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 8, 2014

Thank you for taking the time to write about your most recent stay with us at the Rimrock Resort. We are pleased to hear that Jenny and Donna went above and beyond for you to enjoy your stay with us, and that you had the opportunity to view some wildlife from your room!

A member of our food and beverage staff will be in contact with you regarding your dining experiences.

We hope that you have the opportunity to visit the area again and look forward to seeing you again in the future.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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