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Reviewed July 3, 2014

This hotel is one of my favourites. Nestled high in the mountains with stunning views and a lovely balcony to enjoy it from. It is a quiet and serene place. The best part was the friendly service. The entire staff from those in the dinning room to those in the pool area and cleaning staff were all helpful. The in room breakfast service choices were so good and so abundant. Loved it, and we are planning to stay here again on our next Banff vacation.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with this hotel
1  Thank Aisha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 8, 2014

We are pleased that you enjoyed your last stay with us at the Rimrock and thank you for taking the time to write a response! It is my pleasure to share your feedback with the rest of our service team and are glad that you had the opportunity to enjoy the various dining and spa facilities in our hotel.

We look forward to your next vacation in the area and look forward to having you visit us again in the near future.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014

We have recently spent two days at Rimrock Hotel Banff. The hotel location is fantastic, but we had three ordinary dining experiences. We began at Larkspur for lunch . The morrocan chicken wraps were dry and uninspiring. Dinner at the renowned Eden restaurant was a laborious affair with entrees (main course) being served at 10 pm with a 7.30pm booking. The pheasant was tough but lamb and beef were good. The servings were minute but delicate. After paying $150 for two course with matching wine, I felt hungry after the event.

All was redeemed with the concierge , Jenny Botha, working above and beyond. I was trying to buy tickets to Calgary stampede. There were difficulties, jenny spent two hours assisting me.
Donna at reception was also above average.

My final hour was spent gazing longingly at a family of elks across the road.

Room Tip: The south side rooms have a better aspect.
  • Stayed: July 2014, traveled with friends
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Thank Marie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 8, 2014

Thank you for taking the time to write about your most recent stay with us at the Rimrock Resort. We are pleased to hear that Jenny and Donna went above and beyond for you to enjoy your stay with us, and that you had the opportunity to view some wildlife from your room!

A member of our food and beverage staff will be in contact with you regarding your dining experiences.

We hope that you have the opportunity to visit the area again and look forward to seeing you again in the future.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014

I was in Banff for work and the conference venue hotel was full - wasn't sure about staying at the Rimrock and was concerned it was a bit out of the way - I could not have been more wrong. Great location, and a bus pass to get you where you need to go. The views are stunning, but they are stunning everywhere. Ideally located for the Banff Gondola and Sulphur Mountain Hot Springs. I can't wait to stay here again.

  • Stayed: June 2014, traveled on business
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Review collected in partnership with this hotel
Thank whatsmyname4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 7, 2014

We are delighted that you enjoyed your most recent experience with us at The Rimrock.

We are pleased to hear you were able to take advantage of the complimentary bus passes we provide to all of our guests to the Roam Public Transit System.

The Banff Gondola and The Upper Hot Springs are located within walking distance from the hotel.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014

I don't normally stay in hotels this pricey, but managed to get a good deal on a couple of occasions to stay here. the hotel is a little way from the main street but it is the best hotel in town. I only had one little problem which was dealt with promptly, everything else was perfect, from the room view to the spa facilities. I would definitely stay there again.

  • Stayed: August 2013, traveled with family
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1  Thank Robthesparky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 7, 2014

We are delighted that you enjoyed your most recent experience with us at The Rimrock.

As we are located outside of the town of Banff on Sulpher Mountain we do provide all of our guests with complimentary bus passes to the Roam Public Transit System. It allows all of our guests an easy and comfortable way to commute to the Town of Banff without the hassle of having to drive there.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014

Our honeymoon was spent in the spectacular property and since then we make it a point to return every year. It just keep getting better.......the staff, the location, the VIEW all make for a WONDERFUL stay whether just a quick one night get away from it all to longer stays...

Room Tip: Always ask for a Room with a View... :)-
  • Stayed: June 2014, traveled as a couple
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Thank Pat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 7, 2014

We are delighted that you enjoyed your most recent stay with us at the Rimrock! It is my pleasure to share your feedback with the rest of our service team.

Thank you for the fantastic photo from your balcony looking down the Spray Valley!

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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