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Reviewed July 3, 2014

I don't normally stay in hotels this pricey, but managed to get a good deal on a couple of occasions to stay here. the hotel is a little way from the main street but it is the best hotel in town. I only had one little problem which was dealt with promptly, everything else was perfect, from the room view to the spa facilities. I would definitely stay there again.

  • Stayed: August 2013, traveled with family
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1  Thank Robthesparky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 7, 2014

We are delighted that you enjoyed your most recent experience with us at The Rimrock.

As we are located outside of the town of Banff on Sulpher Mountain we do provide all of our guests with complimentary bus passes to the Roam Public Transit System. It allows all of our guests an easy and comfortable way to commute to the Town of Banff without the hassle of having to drive there.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014

Our honeymoon was spent in the spectacular property and since then we make it a point to return every year. It just keep getting better.......the staff, the location, the VIEW all make for a WONDERFUL stay whether just a quick one night get away from it all to longer stays...

Room Tip: Always ask for a Room with a View... :)-
  • Stayed: June 2014, traveled as a couple
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Thank Pat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 7, 2014

We are delighted that you enjoyed your most recent stay with us at the Rimrock! It is my pleasure to share your feedback with the rest of our service team.

Thank you for the fantastic photo from your balcony looking down the Spray Valley!

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014

We just returned from spending 4 wonderful nights / 5 days at RimRock Resort hotel and again I was not disappointed. We were in Banff to celebrate our 15th anniversary and we had an amazing time. From the moment we arrived to when we left the staff treated us like royalty. We were in room 920, which was a top floor "Grandview" category room. It was worth every penny. We dined at PrimRose a couple times, hung out in LarksSpur lounge, everything was great. We had our almost 11 year old sons along with us and they also enjoyed the hotel.

The pool area itself is "boring" for preteens but having said that, we didn't go to hang out by the pool.

I had one issue with the hot tub....

My pink polka dot bikini was "bleeding / running" after I sat in the hot tub for 1/2 hour. I informed the spa staff bad they had the chlorine levels checked in the pool. They didn't find anything amiss but my suit was still "running". Housekeeping retrieved it from our room in our absence and had it dry cleaned at no cost to me. They also applied a $200 credit to our account.

I will definitely return ( yet again) to The RimRock...it's my absolute favourite hotel in Banff.

  • Stayed: June 2014, traveled with family
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Thank Sophia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 7, 2014

We are delighted that you enjoyed your most recent experience with us at The Rimrock and thank you for taking the time to write a response on TripAdvisor.

We are glad that you enjoyed the dining options in the hotel, and hopefully next time you can enjoy the beautiful five-diamond Eden dining room on your next visit!

We apologize for the bathing suit issue and are glad that we were able to find an adequate solution for you.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

The property was clean, most of the service members were very friendly. You're paying for the view (I know they have no view rooms, but why stay here then? Stay in town for cheaper) and the view truly is spectacular. The hotel has an odd shape, however, so while you're sitting in your window looking at the mountains, half of the hotel can stare at you in the window. I found it a little uncomfortable, but my wife didn't seem to mind so much. There is a little shop with a cafe for cheap snacks (Pringles for a few dollars less in the shop than in the room), sandwiches (they'll warm up breakfast sandwiches for you), coffee, and desserts. If the price is right, we would absolutely go back!

  • Stayed: June 2014, traveled as a couple
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Thank StatTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 7, 2014

Thank you for taking the opportunity to share your experience after your recent stay at The Rimrock.

We are happy that you enjoyed your stay with us, and glad that you had the opportunity to enjoy the view from your room as well as our coffee shop. Our chocolates in the coffee shop and rooms are made in-house by our fantastic pastries team!

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

The hotel was great from the minute we checked in until the minute we left. Really enjoyed the room, and the restaurants. Staff are friendly, and helpful. The parking garage is a bit tight and quirky, but OK.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with this hotel
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 7, 2014

We are delighted that you enjoyed your most recent experience with us at The Rimrock.

Our service team has great pride in delivering WOW experiences to our guests and it is a pleasure to share your feedback with them.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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