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“Nice but out of town” 4 of 5 bubbles
Review of Rimrock Resort Hotel

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Rimrock Resort Hotel
Ranked #3 of 32 Hotels in Banff
Certificate of Excellence
Calgary, Canada
Level Contributor
203 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Nice but out of town”
4 of 5 bubbles Reviewed May 1, 2014 via mobile

Staff was very friendly, price wasn't bad through work and off peak time. View is great but it really depends on room, I had ground floor. Seemed clean, not new but comfortable and big enough. Room only has pay fridge. Conference room was very good although no windows or cell service. Had no cell service in hotel room either. $8 can ride to town or free bus which isn't bad considering the overall cost of being here but I would prefer to wander the streets more, this is better for getaway. Concierge was very helpful and recommended a great place to eat on town. Parking is $16 self or $30/day valet.

Stayed May 2014, traveled on business
Helpful?
Thank Clint R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, May 3, 2014
Thank you for taking the time to complete a review of your recent stay. We are delighted that the concierge was able to provide you with a great option for dining downtown and hope you will join us again at the hotel to enjoy Primrose Italian dining room or our 5-diamond dining room, Eden.

We look forward to welcoming you back.

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,273 reviews from our community

Traveler rating
    2,583
    1,039
    383
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    108
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (850)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Edmonton
1 review
5 of 5 bubbles Reviewed May 1, 2014

First time at Rimrock Resort. Definitely not the last. The weekend at the Spa was offered by daughter and her boyfriend. That was the most relaxing soul searching weekend ever. The view of the mountains breath taking. The staff at every level were fantastic. I will recommend Rimrock Resort on a heart beat. Walking distance for the Hot Spring. The weekend was amazing Thank You Alexandra and Jessie.

  • Stayed April 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Liane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, May 3, 2014
We are pleased that you enjoyed your experience and glad that you daughter and her boyfriend were able to send you to us to be spoiled!

We hope you will be back for another weekend of pampering soon!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 29, 2014

The hotel is no doubt in a very nice location - you'll keep coming back! - it's just few steps away from the famous Gondola
The staff are so friendly, helpful,caring and approachable
I like the hotel's banana bread!

  • Stayed April 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank 606Tess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, May 3, 2014
We are elated that you enjoyed your experience with us! We look forward to your next stay ad agree ~ there is nothing quite like the homemade hotel banana bread!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 29, 2014

I have stayed at the Rimrock a number of times over the years, but this recent visit was more of a pleasure than in the past. It was obvious that the hotel staff had brought their "A" game to customer service; every staff intaraction was positive, helpful and centred around my positive experience as a guest. When you stay at a high end hotel like the Rimrock, you expect a high level of customer service...and that's what they delivered.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Robert E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, May 3, 2014
We are delighted that you enjoyed your experience and that our service team exceeded your expectations. We take great pride as a hotel in providing best in class service and finding the opportunity to WOW each of our guests. It is an absolute pleasure to share your feedback with our team and look forward to continuing the great service attitude for all your future stays!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed April 29, 2014

I was at the Rimrock for an Association Conference that ran from a Friday to Saturday.
The facility is excellent for this type of event as the property is small enough to make it feel intimate but still have the amenities required to enjoy.
The spa and fitness area was excellent, which was helpful as Spring in Banff can be challenging weather wise.
The room itself, while a bit dated, was perfectly fine functionally, along with a nice view in spite of the fact it was an "obstructed" view room.
Booking the reservation, checking in and checking out were seamless and fast, even with an early arrival at 11 AM, the room was ready.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Tat W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, May 3, 2014
Thank you for joining us for your recent Association Conference. We are delighted that you enjoyed your experience with us and were able to find some personal time to enjoy the spa ad fitness area while with us.

We look forward to your next visit.

Yours In Hospitality,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Saskatchewan
1 review
5 of 5 bubbles Reviewed April 29, 2014

The overall experience at the Rimrock was awesome. The spa was fantastic as well as the food. The staff were incredibly helpful and friendly. The complimentary bus pass was very appreciated. The room was excellent.

  • Stayed April 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, May 3, 2014
We are delighted that you enjoyed your experience with us and look forward to your next arrival!
Next stay why not try our Spa package, allowing you package your guestroom with the delight of the Spa.

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yardley, Pennsylvania
1 review
5 of 5 bubbles Reviewed April 28, 2014

I recently organized a conference here and it ran without a hitch. Oh, there were a couple of minor issues, but those were taken care of immediately. Excellent meeting space for 170 people. Food and AV service was excellent too. I can't say enough about the entire staff...they couldn't have been more accommodating and all were extremely pleasant (especially the banquet captains); all genuinely really nice people.
I occupied a Grandview Suite and it lived up to its name...It had a view to die for. I loved the more contemporary look of the rooms chocolate, tan and white color scheme and furnishings with clean lines. My bed was very comfortable
The one disappointment is the Spa. The dressing area was smaller than one of my suites bathrooms. Also, the waiting area was not particularly comfortable. That being said, I actually received one of the best massages I ever had there.
I highly recommend this hotel.

Room Tip: Some rooms in the South wing are being renovated.
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank karen51pa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, May 2, 2014
We are delighted that you chose our venue for your meeting, and that we were able to meet and exceed your expectations. Our service team has great pride in providing WOW experiences to our guests and it is always exciting to share the feedback from our guests.

We look forward to being apart of your next conference in the area.

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rimrock Resort Hotel

Property: Rimrock Resort Hotel
Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Banff
#1 Business Hotel in Banff
#2 Family Hotel in Banff
#2 Top resorts Hotel in Banff
#3 Spa Hotel in Banff
#3 Luxury Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rimrock Resort Hotel 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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