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“Nice hotel”

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Rimrock Resort Hotel
Ranked #3 of 33 Hotels in Banff
Certificate of Excellence
Edmonton
1 review
“Nice hotel”
Reviewed April 4, 2014 via mobile

The views in the hotel were very nice. We enjoyed the larkspur lounge, and had an excellent breakfast in primrose no complaints at all about the food. Very nice view from our room and were very happy being on the 9th floor (top floor). The hotel was also very quiet making it a relaxing stay. Checkout was very quick and painless, very friendly helpful staff!

The only complaint we had was that some areas of the hotel could be cleaner (the room was very clean) but some of the common areas (elevators, lobby, elevator from parking garage) could have been cleaner.

Stayed April 2014, traveled as a couple
Helpful?
Thank Dan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, April 5, 2014
We are pleased that you enjoyed your experience with us and that you were able to take advantage of the Primrose restaurant and Larkspur Lounge. What better way to enjoy the mountains then with the view that both of our outlets provide. We appreciate your feedback and will use it to ensure our current procedures continue to allow us to meet and exceed your expectations.

We look forward to your next stay!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,892 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Calgary
1 review
Reviewed April 3, 2014

Excellent service throughout the resort.
Staff all very friendly and helpful.
Rooms are spotless and the bathrooms immaculate.
Would be nice if they ran a shuttle bus into Banff instead having to use the local bus even though its paid for.
Well worth the price for that special occasion.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Andy 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, April 5, 2014
We are delighted you enjoyed your recent trip to The Rimrock. We are proud of our partnership with the local ROAM transit system and we appreciate the feedback in regards to private shuttle. We are pleased to offer transportation with our guest courtesy vehicle when requested and would be happy to take you to the townsite on your next visit.

We look forward to your next stay!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
1 review
Reviewed April 1, 2014

This was one of the best hotels I have stayed at. It was quiet, well appointed and the staff were very friendly and helpful. It was wonderful to be off the beaten path in Banff and it is very secluded

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kathryn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, April 3, 2014
We are delighted that you enjoyed your experience with us and we look forward to your next visit!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 1, 2014

The hotel itself was amazing, the rooms were beautiful, the spa was divine and the food was fantastic. We completely enjoyed our stay here until an incident upon checkout tarnished the way we perceived our whole stay.

During our stay we used Valet parking service. They brought the car up for us on Saturday and removed the keys from the ignition and handed them to us before walking away. On Sunday when we were checking out the valet brought the car up, where I watched him struggle with removing the keys from the ignition. He then helped my friend pack our bags into the trunk and she closed the trunk. When we went to get in the car I asked her for the keys and she said she never had them. We looked and sure enough there are the keys in the ignition, locked in the car. We told the valet driver about what happened and he grabbed his manager for us. His manger came out and asked us "if we thought this was their fault," we told them absolutely. He then said "well weren't you the last one to close the door?" We were so I guess that puts us at fault for the keys being left in the ignition and the doors being locked. He did calla tow truck for us to come unlock the car. The manager asked us if he could buy us a coffee while we wait, we declined at that time not knowing how long our wait would be. We sat in the lobby of the hotel for over 2 hours where we were made to feel like criminals. No one came to check up on us the whole time we waited and to see if we needed anything (other then our server in the lounge), nor did anyone make any eye contact with us. They walked by several times without even looking in our direction. When the tow truck arrived no managers were anywhere to be seen. So to our astonishment we were made to pay the bill. Even the tow truck driver was shocked as when situations like this happen the hotel usually takes care of the bill is what he told us. So we paid and left. This has left quite a bad taste in my mouth when it comes to the poor level of customer service we experienced. I will not be hurrying back to this hotel and will be sure to tell the people I know that go there about the incident.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank J_Lynne_Klu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, April 3, 2014
Thank you for taking the time to share your experience. A member of our Service Management team has completed follow-up and contact for the situation in which you experienced, to ensure satisfaction of you, our guest.

Thank you once again.

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 1, 2014

We were sick of the Calgary weather so decided to go where snow was pretty. Room great, soak in the hot tub, followed by a lovely break in the Larkspur Lounge, then a truly excellent meal in Eden. Really felt like we had a weekend!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank ColleenP8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, April 3, 2014
We are elated that you were able to escape the city for a night, and chose to join us. It sounds like the perfect escape ~ from the hot tub, to the Larkspur Lounge with unbelievable views, and the perfect way to cap off an experience at the Rimrock ~ our 5 diamond Dining room, Eden.

We look forward to your next escape!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta
Level 1 Contributor
3 reviews
Reviewed April 1, 2014

The property is in a lovely location and has good service from staff throughout.
The rooms however are kept way too warm as are all areas of the hotel. I was uncomfortable most of the stay. It is also kept way too dry and need to work on improving humidity in rooms and throughout.
Food was good but not at prior level experienced

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank P S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, April 3, 2014
We appreciate your feedback on how we can update our business practices at the hotel, to ensure that we continue to meet and exceed your expectations. We would like to assure you that the feedback provided has been discussed within our Service team and we will continue to make changes to ensure that we always delight you.

We look forward to your next stay!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
1 review
Reviewed April 1, 2014

Very good place. The views are awesome. Service is superb. I was there for business and was very happy with my stay.The only downside is that TV doesn't have any kids channels but still the staff is very kid friendly. I requested a separate bed for the kid at 0900 and it was at the room door at 0905. Highly recommend.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Aisha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this review, April 3, 2014
We are delighted that you enjoyed your experience with us, and that we were able to accommodate your requests for additional amenities in the room in a timely fashion. We appreciate your feedback in regards to how we can be a better service provider, with kid friendly TV options and will explore this further at the hotel. We encourage you to explore the in room entertainment options through on menu feature on your next visit.

We look forward to your next stay!

Yours In Hospitality,

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rimrock Resort Hotel

Property: Rimrock Resort Hotel
Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Banff
#1 Romantic Hotel in Banff
#2 Luxury Hotel in Banff
#2 Family Hotel in Banff
#2 Top resorts Hotel in Banff
#3 Spa Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rimrock Resort Hotel 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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