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“Fabulous!” 4 of 5 stars
Review of Rimrock Resort Hotel

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Rimrock Resort Hotel
4.0 of 5 Resort   |   300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada   |  
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Ranked #1 of 31 Hotels in Banff
Certificate of Excellence
s.f.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Fabulous!”
4 of 5 stars Reviewed September 6, 2013

Spent Labor Day weekend at the Rimrock and overall, loved it! Our room was well appointed, clean and comfortable with an outstanding mountain/water view. We had one lunch and one snack (cheese plate) in the lounge area - comfortable and welcoming space with average food. Pool/spa area was great with outdoor patio - we were delighted to catch a glimpse of a nearby wedding with stunning backdrop. We were surprised that the in-room coffee was low quality and there was no cream despite the available refrigerator - we expect attention to detail at a luxury hotel! Concierge services, although friendly, could also be improved. We did enjoy and appreciate the free bus passes - did not have to use the car all weekend which was great as parking would have been a headache and the traffic was bumper-to-bumper!

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank pacifist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this review, September 15, 2013
Thank you for joining us for labour day weekend. It was a beautiful weekend and we were happy to have so many guests to share it with. We are glad that you were able to experience so may different areas of the property ~ including the spa/pool, deck ~ and even got to take in the sights of the beautiful labour day weekend wedding.
We appreciate your feedback in regards to what we could do to make your experience better on your next visit. We have shared your comments with the appropriate managers and look forward to using them when making changes in the future.

We look forward to your next visit.

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,334 reviews from our community

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Minneapolis, Minnesota
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 6, 2013

Located up the slope, just short of the entrance to Sulphur Mountain Gondola and Hot Springs. (Note that we could smell the sulphur some evenings as we drove up the mountain, but never at the hotel itself.)

Lovely partial views from most rooms. The hotel itself is nestled into the steep hillside and is surprisingly difficult to see from the valley due to its shape and use of subtle colors.

Very good service: front desk, concierge, maids, café, etc. We felt as if we had really splurged, although the room price was fairly typical to many other, less impressive hotels in the area.

We had a junior suite that worked very well for our 6 nights. The bed was absolutely huge (too big!?) with very nice sheeting, pillows and comfort. Our only suggestion is that it would have been nice to have a dual-sink bathroom. We made good use of the complimentary bathrobes, wearing them down to the hot tub and sauna several times during our stay.

Room Tip: The junior suite seems to add a lot of room, which we valued for an extended stay.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this review, September 15, 2013
Thank you for taking the time to share your experience. It was a pleasure to have you here for 6 nights, and I hope that we made you feel at home away from home. We are delighted to share your comments with our team, and use your feedback for insight into what would work best for you, our guest, when we make changes to our washrooms.

We look forward to your next stay!

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mannville, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 6, 2013

After a long drive trough the mountains we came to an excellent hotel. We were upgraded to a corner suite, which had one king size bed and a pull out sofa which was perfect for our family!
We were hungry so we ordered room service, portions were huge. Nachos would feed a family of four (We orderd just for a snack, but there was more than enough for a snack). Awesome pool and everyone was very helpful!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank EliGaMy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this review, September 15, 2013
Thank you for chosing to stay with us, with your family. We are pleased that enjoyed your stay so much. I am glad that you were able to take advantage of the pool, and indulge in the amazing nachos! We hope you will come back soon, and try out our new menu!

We look forward to your next visit.

Rimrock Resort Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitefish, Montana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 5, 2013

Just returned to my home in Whitefish, MT after a 3 night stay at the Rimrock Hotel. Lucky enough to score a fantastic suite over a holiday weekend. It was very busy when I arrived at the hotel, lots of guest leaving and checking in all at the same time. The outstanding Bellmen could have not been more friendly and helpful even with so much activity. The staff was friendly and helpful, the hotel seemed to run very smoothly and professional. The rooms were very nice and comfy beds and duvets. My room was on the main floor not far from the front entrance, I couldn't believe how soundproof it was. I never heard any noise from the cars at all. Room service was super fast and very sweet friendly young ladies couldn't have been more nice. I hadn't been to the Banff area in 30 years, super crowded over the holiday weekend, but stunning little village and with views are breathtaking. Had a great time and really enjoyed the Rimrock.

Room Tip: I was on the main 7th floor, super quite rooms.
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank DebMo59937
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this review, September 15, 2013
We are delighted to read that you enjoyed your time with us so much! I am glad that you were able to get out and visit Banff again, and pleased you chose to stay with us. Our team prides themselves on delivering exceptional guest services, and with passion they deliver. It was an honour to pass on your comments to our team.

We look forward to your next visit!

Rimrock Resort Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
Level Contributor
94 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed September 5, 2013

I loved this hotel. It is not too large so it felt like we had some personalized service. The amenities included a small workout facility, a pool and Jacuzzi (which were loaded with kids during the labor day holiday), and several restaurants. The two caveats are that there is a $30 charge for valet parking or a $16 charge for self parking. If self parking is full they will valet park your car but charge you selfpark rates. The other thing to consider is the two mile trek into downtown Banff. During the busy holiday weekend it took 20 minutes. Nothing in the Canadian Rockies is inexpensive during but I felt this was worth the money if you are ok with the location. We also had a great view. The bed was super comfortable and the room wad spacious.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank TotalOfFive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this review, September 7, 2013
Thank you for sharing your experience on TripAdvisor.
I am pleased to read that you enjoyed your overall stay. I appreciate your feedback in regards to parking fees, and have passed it on to our Management Team for use in making future decisions.

I look forward to your next visit. Please let me know if I can be of any additional assistance.

Yours In Hospitality,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 5, 2013

Not impressed. We were expecting a 4 star hotel experience. We got a 2 star (at 4 star prices). Room wasn't ready. No attempt by desk person to give us a time of when room would be ready despite being asked to do so. Lame. He said he'd call us. He didn't. Room looked into a forest of trees. No mountain view. Yes, I had requested one at my booking 5 months beforehand. Rules, everywhere...'don't open this door', 'kids not allowed unattended', 'closed until 5:30'. What an uptight place.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank jane170to
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this review, September 7, 2013
Thank you for taking the opportunity to share your experience after your recent stay.

We truly appreciate your constructive feedback and I have passed it on to the respective departments for appropriate follow-up.

I hope that you will return to the hotel.

Please let me know if I can be of any additional assistance.

Yours In Hospitality,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gullane, United Kingdom
Level Contributor
147 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed September 5, 2013

The Rimrock is a very good hotel, with its location the only possible drawback, as it is about two miles uphill near the Gondola. For some, this might not be a worry, as there is a free shuttle bus every 40 minutes from the hotel into the town centre. But if you want to be the centre of town with easy access to the restaurants, you won't want to be here, especially as the restaurants are very expensive. In every other respect the hotel is excellent. The bedroom was extremely comfortable, with everything you need. There is a large swimming pool, a good spa and great views. Charging $16 a night for self parking did seem a bit steep.

Room Tip: Don't bother paying for a view - you can see it from elsewhere in the hotel
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ericmyra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this review, September 7, 2013
Thank you for sharing your experience! Thank you for joining us all the way from the UK.

I am delighted that you enjoyed your overall stay at the hotel, and appreciate the constructive feedback.

I hope that you were able to take advantage of the complimentary Roam Transit system, as it is a perk we love to be able to provide to our guests.

I hope that you are able to come and stay with us again. Please let me know if I can be of any additional assistance.

Yours In Hospitality,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rimrock Resort Hotel

Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Banff
#1 Top resorts Hotel in Banff
#1 Business Hotel in Banff
#2 Family Hotel in Banff
Price Range (Based on Average Rates):
Hotel Class:4 star — Rimrock Resort Hotel 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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