Rimrock is a hotel for the wealthy. Which is probably perspective because to the wealthy, this would be a good deal. Hence, my point.
With that said, this means the staff have been dealing mostly with entitled, privileged, high-maintenance people, which makes it harder for them to be compassionate towards the every day folk who saved all year so they could splurge on a romantic anniversary vacation getaway.
However, despite feeling the lack of genuine human care from staff here, I do feel they make the effort to accommodate you (however begrudgingly). We all want the best bang for our buck and it's hard to justify a $300+ a night room stay.
The views are pretty spectacular, after you decide which view you prefer. I recommend asking to see views out of 2 available rooms. This is more work for the staff as one will have to take you on a "tour", but you, as the guest, may feel like you are getting more option for the money you're putting down. Thankfully the staff was willing to do this for us in attempting to understand our preferences and we ended up loving the room we were offered and agreed to spend the money to upgrade. (Which after doing the math I slightly vomited in my mouth then saved it for dinner as I had no money left for a meal.. lol.)
HOWEVER, if you have cash.. Just pay the value of the room, probably a grand view room. It will be lovely either way and it wouldn't really put a dent in your pocket.
With all that said, I revert back to my first statement. This hotel is for the wealthy, so expect to pay like money ain't a thang.
Some downside is you do have to pay daily for parking and breakfast is NOT included. Some of the staff are international, which is cool for them, but a bummer for you when they misunderstand you and don't bring you whatever it is you asked for. It wouldn't normally be a bummer, except that the pricey environment cultivates expectation for a specific reasonable level of service. Oh no! Have I become an entitled?
I was a little let down by room service. Our food came up luke-warm both times. :( Maybe they need to invest in a better way to keep food warm from the kitchen to our rooms.
Overall, it's a wonderful hotel. Just expect to tip $5 to each person who helps you, be kind to the staff (some of them are pretty awesome and kind), pay the fees.. then sit back, relax, and enjoy the views.
- Official Description (provided by the hotel):
- The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more less
- Reservation Options:
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- Also Known As:
- Rimrock Hotel Banff
- Rimrock Resort Banff
- Banff Rimrock Hotel