The setting and views from this hotel are fantastic. The pool area is small but very clean and relaxing. I think we were lucky to have it all to ourselves ! Staff were generally friendly and helpful and sorted out an issue we had very well. There is a free Banff shuttle bus that runs regularly by the hotel which is very handy as it is situated a long way out of town.
But... We both felt that there was just something missing at this place. We are well travelled and are lucky to have stayed in some lovely places. We were really looking forward to our stay here which was part of a longer trip to this part of Canada. The hotel just felt a bit dated and tired. We paid extra for an upgrade and our room was enormous wih a beautiful valley view. The bed was very comfortable and we hoped for a great nights sleep. Unfortunately the alarm clock and radio in the next room went off shortly after midnight, woke us up and very loudly stayed on. We left it for a bit, thinking the occupants would soon switch it off. No luck. So we called the front desk to ask if the room was occupied and to explain the problem. A security guard was sent up to switch it off as there was no one in the room. I specifically went to the desk the next day to ask them to check that the radio alarm was disabled or even unplugged as we needed a good nights sleep due to getting up very early to catch a train. They assured me that it would not happen again... I'm sure you can guess what happened! So two bad nights sleep later I approached the desk again. I said that the first night's incident had been out of their control but that it should not have happened twice. We would have been better staying in our cheaper room with a less spectacular view! They did refund our parking fees- which I don't think should be charged anyway. As I said earlier, the issue was dealt with very efficiently but should not have happened twice. We left the hotel feeling disappointed with our experience. This was not due to the alarm clock incident, more a general disappointment. Not a hotel that we would particularly rush back to.
- Official Description (provided by the hotel):
- The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more less
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- Also Known As:
- Rimrock Hotel Banff
- Rimrock Resort Banff
- Banff Rimrock Hotel