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Rimrock Resort Hotel
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Reviews (5,479)
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4,399 - 4,404 of 5,479 reviews
Reviewed April 21, 2013

The views from this hotel are spectacular. Unfortunately the rooms have only been partially updated and are tired and out of date. The bathroom was old and small. The common areas are much nicer, the gym and pool are good. The location is a bit out from town so you have to take a shuttle bus to get into town, free for hotel guests. Food in restaurants was fine. Staff were friendly.

Stayed: April 2013, traveled on business
1  Thank M F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this reviewResponded April 22, 2013

Thank you for sharing your experience! I appreciate the feedback in regards to our guest rooms and I have brought it forward to our Management team, to assist in further decisions that we make. Our goal is to always meet and exceed your expecatations, and your valued feedback is a tool that allows us to work towards that.

Please let me know if I can be of any additional assistance.

Yours In Hospitality,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2013

Fabulous hotel! From the location, staff, rooms, this place is 5 star all the way. I have stayed at the Rimrock for dental conferences on three separate occasions and have never had a bad experience. The only recommendation I could make to the hotel to improve their service would be to offer free wifi. With the amount you pay for your room, Internet service should be free. I would highly recommend this hotel. It's a great experience!

Room Tip: All of the rooms I've Ayer in ave been great. Spectacular views of the mountains, all rooms I've stayed in were quiet and very comfortable. You can't go wrong with any room in the Rimrock.
  • Stayed: March 2013, traveled on business
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1  Thank Jackrabbits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this reviewResponded April 22, 2013

Thank you for sharing your experiences on TripAdvisor! I am glad that you are able to visit on a regular basis ~ we love being your home away from home. Thank you for the feedback in reagrds to the wifi and please know that we are in the process on evaluating the services that we provide to ensure that we continue to meet and exceed your expectations.

Please let me know if I can be of any additional assistance. I look forward to your next visit.

Yours In Hospitality,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2013

Living just 60 minutes east of Banff my wife and I decided to take a day trip to Banff for some fresh mountain air and beautiful views. While relaxing over a burger and beer at Earls restaurant we both were thinking the same thing. Maybe we should spend the night in Banff.
It had been more than 20 years since we had stayed at the Rimrock, and on a whim, decided to drive to the hotel and check on availability. After a brief conversation with front desk staff we booked room 428 for the night. The room was beautiful. An outside deck with sliding doors allowed views of the valley and snowy peaks of mount Rundle that took our breath away. The room had a king size bed, small fridge, coffee maker and ample packs of coffee for the morning. The room was spacious and very clean.
We made good use of the lounge that first night.
The hotel was so beautiful and relaxing that when we woke up the next morning I approached the front desk and was able to book a second night in the same room.
The hotel staff were exceptional and bent over backwards to ensure our brief stay was perfect.
I would highly recommend this hotel to anyone looking for a day, or a week, in this beautiful mountain town.

Room Tip: Book a Grand View Room. It's coast a bit more but it included valet parking and 15% off food and beverages and the views are to die for.
  • Stayed: March 2013, traveled as a couple
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1  Thank Alan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this reviewResponded April 22, 2013

Thank you for allowing us to be your Home away from Home for the weekend ~ we hope to conitinue to be your vacation home in the mountains! Even though we are only an hour away, it is a hidden gem in the mountains that allows you to leave everything behind.

We look forward to your next visit! Please let me know if I can be of any additional assistance.

Yours In Hospitality,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2013

We stayed just one night but our experience was great! Our room was nice and spacious, and even though we were on a lower level we still had a nice view. Only complaint, and it's not really a complaint more of an observation was that there was peeling wallpaper in our bathroom and sink faucets were not totally clean - had caked on soap in the grooves. Squeaky bathroom door too. The valet service was exceptional! Thanks for a lovely stay, we will be back!

  • Stayed: April 2013, traveled as a couple
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2  Thank Lyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this reviewResponded April 22, 2013

Sometimes all you need is a night! Thank you for taking the time to share your experience. I was pleased to read that even in 1 night you were able to enjoy the property and the services. I appreciate you taking the opportunity to also share the concern from your guest room, and would like to share that we are currently in a process of refreshing our guest rooms, to ensure that we continue to meet and exceed your expectations.

Please let me know if I can be of any additional assistance. I look forward to your next stay!

Yours In Hospitality,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2013

The room was quite large and comfortable, and the view was stunning. We were able to see Tunnel Mountain the Bow Valley and the Town of banff from the comfort of our king size bed.
The food we ate, both from room service and in the restaurants was five star quality and the ambiance was quiet and relaxed.
The hotel also has a lovely spa with a pool and hot tub. The temperature of the pool water seem to us to be just right. We have been to many hotels where the pool is so cool that it is difficult enjoy a relaxing time. The Rimrocks pool was nice and warm but not too hot.
Also there are natural hot springs right across the street though they are not part of the hotel facilities.
We throughly enjoyed our three night stay and would like to thank all of the staff there for there excellent service and friendliness.

Room Tip: Rooms in the north wing were quieter, also you can specify what kind of view you would like, mountain, valley, or panoramic.
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this reviewResponded April 22, 2013

Thank you for taking the time to share your experience. Happy to read that you enjoyed your time with us, and were able to take advantage of the facilities and close attractions.

We look forward to your next visit. Please let me know if I can be of any additional assistance.

Yours In Hospitality,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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