I had quite the rude awakening at 5:30am, when this critter woke me up in bed. When I showed the hotel manager photos she was nothing but rude about it. Told me that it was a wood beetle which they get due to renovations. Well, the part of the hotel I was in was extremely outdated, so that seems unlikely. And also doesn't explain the bites i have all in a row (which is typical of bed bug bites). Also, telling me of a known beetle infestation is not exactly a consolation.
She was adamant that this was not a bed bug, meanwhile told me to make sure I don't bring my belongings in my house, and to put everything in the wash on high heat (which is exactly what you do when you find a bed bug in a hotel bed!!)
She offered me a 25% discount which is somewhat insulting considering it ruined what was supposed to be a relaxing getaway & requires a considerable amount of effort on my part to ensure I do not bring the bed bugs home with me. When I said that was disappointing she said "I'm sorry you feel that way".
I understand that these things happen and it's not an easy thing for hotels to avoid. But what really left a bad taste in my mouth was the way the hotel manager decided to handle the situation.
Also of note: The hotel hot tub was filthy.
- Official Description (provided by the hotel):
- The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more less
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- Also Known As:
- Rimrock Hotel Banff
- Rimrock Resort Banff
- Banff Rimrock Hotel