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Reviews (5,636)
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Reviewed May 31, 2012

Nothing to add it has always been great to stay at the Rinrock , painless process even when travelling in a group . They were awsome !! Would go back no hesitation ;)

  • Stayed: May 2012, traveled with family
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Thank Yrosas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara U, Guest Relations Manager at Rimrock Resort Hotel, responded to this reviewResponded June 2, 2012

Yrosas,

Glad to hear that you enjoyed your most recent trip to the Rimrock! I look forward to your next stay! Please let me know if I can be of any additional assistance.

Sincerely,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2012

Spend 3 nights here and for what you pay you dont get. We had a room on the same floor as the main entrance so each night we got to hear the lobby piano player play the same song over and over - If he would have taken a tip to stop i would have gladly paid it.

The room was nice - about what is expected at the price. However we pay for a room with a view, and our view was of pine trees. We were nickeled and dimed for everything, parking, the internet, ect...

Would not say here again. We actually moved to Tea's B&B which was amazing.

Room Tip: stay somewhere elese
  • Stayed: June 2011, traveled as a couple
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Thank A_and_J_Fircrest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara U, Guest Relations Manager at Rimrock Resort Hotel, responded to this reviewResponded June 2, 2012

Thank you for taking the time to complete a review ~ I am only sorry that we were unable to touch base when you stayed in 2011. I hope that you are able to come out and experience the changes that we have made over the year since you have been here last.

I would be happy to make myself available to speak with you further in regards to any concerns you may have.

Thank you again for providing your review on TripAdvisor. I look forward to speaking more in the future.


Sincerely,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2012

We usually stay at the Springs when we go to Banff but this time we decided to stay at the Rimrock. From the time we entered the establishment , my wife and I and our two kids were treated fabulous. We were allowed early checkin and had our room upgraded to a suite with a beautiful bow valley view from our two balconies. Fact is, we didn't want to leave our room let alone the hotel. What an awesome time.

Thanks everyone at the Rimrock for making our stay a very memorable one!

The Morton's

Room Tip: If they have availability, ask for an upgrade. We didn't and they gave it to us anyway....
  • Stayed: May 2012, traveled with family
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2  Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara U, Guest Relations Manager at Rimrock Resort Hotel, responded to this reviewResponded June 2, 2012

I am so pleased that you chose to stay with us on your recent trip - and that we delivered a true Rimrock experience. It is my pleasure to pass on your comments to our team, and celebrate your memorable stay!

We look forward to your next visit! Please let me know when I can asisst with your next booking.

Sincerely,

Cara Ullyot
Manager of Guest Services
403.762.1806
cara.ullyot@rimrockresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2012

we have stayed at various hotels in banff over the years and have stayed at the rimrock several times, and always its fantastic. such spectacular views of the mountains!!! the feel of the hotel is very relaxed. the room is very clean and comfortable. especially appreciated the bathrobes and extra towels. the gym and pool were good, although the pool is a little small. excellent food at the primrose restaurant. all the staff at the hotel were very nice. it felt very relaxing to stay here and we will be back again!

  • Stayed: May 2012, traveled on business
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1  Thank greensmartie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2012

The view from any room is of course incredible; the Rocky Mountains. Our food in any of the restaurants (even the casual lounge dining) was fantastic. Ample underground parking (certainly worth the $16 per night in the winter). The television set in the room was blurry. Beds very comfortable. On a previous stay, the room cleaning wasn't good. Individual room temperature control was great.

  • Stayed: May 2012, traveled as a couple
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1  Thank D C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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