My fiancé and I are season pass holders and this was our first experience with the Sunshine mountain lodge and we had a few issues with our stay.
Upon arrival, we checked in at the mountain base where they took our bags and informed us they would be transferred directly to our room. The hill was quite busy on the day of our arrival and there was limited parking. We were told there would be valet service for us. The staff member who parked our vehicle moved all 3 mirrors, adjusted the steering wheel, moved the seat, changed the height of the seat belt and lowered both sun visors causing papers to fall out and land on the wet floor mats and it all seemed unnecessary considering the vehicle was moved 15 ft. at most. Also, our vehicle the next day had 3 new dings on the passenger side of the vehicle. We are positive these dings occurred during some point after leaving our vehicle in Sunshine’s hands because they scuffed the dirt off the door along with the paint. We are very unimpressed by this aspect of our stay and we will be refusing any form of valet service in the future.
After checking in at the base, we went to the top of the mountain and proceeded to ride for the day! After the lifts closed, we went to the lodge and checked into our room where our bags had been conveniently placed. The room was average, nothing special. The view however was spectacular; we were overlooking the Standish chair with a great view of the runs! We booked our stay during the shoulder season and if we hadn’t received a deal on the room because we are season pass holders, we would have never stayed here. The lodge is hugely overpriced; it’s just not worth it. The walls are paper thin and when our neighbour’s engaged in intimacy in the evening, we heard every thrust and moan and in the AM we heard our neighbour’s conversations without missing a word and if they read this: we sincerely hope you were able to locate your goggles and you should have had the eggs benedict instead of the pancakes, they were delicious. We could also hear the muffled sounds of multiple TV’s and the stomping around on the floor above us and through the hallways reminded me of my first apartment.
After snowboarding we enjoyed a few drinks at trappers before heading to the hot tub for a soak! When we were booking our stay, we were informed multiple times that bringing alcohol from home was NOT permitted and we followed the rule. We were disappointed to see how many others did not follow this rule and while soaking in the hot tub beerless, we regretted it. A lot of the hotel guests had brought their own alcohol. After our soak, we went for dinner and enjoyed the buffet! It was extremely delicious! In the morning, we ordered breakfast to our room which was also delicious! The service was as expected however not exceptional.
At the end of our stay, our bags were conveniently transported to the bottom of the hill.
All in all, we are glad we gave the lodge a try however we found it wasn’t worth it for us.
- Official Description (provided by the hotel):
- The best kept secret in the Canadian Rockies is located at 7,200 feet in Canada’s oldest and most famous National Park, Banff National Park. The Sunshine Mountain Lodge offers incredible comfort, luxury and convenience. Experience the anticipation of fresh tracks as you catch the first chairlift after waking just steps from the only ski-in, ski-out accommodations in Alberta. Sunshine Village’s professional and friendly staff take care of all the details allowing you to do what you do best; whether it’s skiing Sunshine’s world famous snow, relaxing in the hot pool and spa or dining at one of the Lodge’s casual or elegant venues. When you are done enjoying your “best day ever!” relax by immersing yourself in the peacefulness and tranquility of undisturbed nature of our village. Afterwards, delight in the accommodations of the enhanced West Wing suites that offer heated floors, jetted tubs, floor-to-ceiling windows and fireplaces offering cozy entertainment to send you to sleep. ... more less
- Reservation Options:
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- Also Known As:
- Sunshine Mountain Hotel Banff
- Sunshine Mountain Resort
- Sunshine Village Inn