Let me start off by saying we had a great time here and the location is really awesome.
Starting with the good. We were upgraded to the Assiniboine suite (because we were on our honeymoon I suspect). We got a nice cheese platter as a welcome which was awesome. The bathroom in this room is THE BEST. The shower has two heads in it and is a steam shower, the bath is big and has jets. The only thing about the room that sucked was the flies, there were A LOT of flies in there, and there wasn't really anything done except for they gave us these things to attract them that did nothing at all.
Note: The Bathroom got this review up from 3 to 4. It was seriously good for the week we were there.
Food was OK. The Butternut Squash soup was good as was the Lamb Rack from the Eagles nest. My husband really liked the Banana bread for breakfast.
The killer for this place is the service, it is totally disjointed and I would say apart from a few really amazing staff members at the Chimney Lounge, people were generally slow and disorganised. As a whole this wasn't a big deal for us, and the staff were all super friendly and nice but if you are expecting efficiency and consistency you will be disappointed. (I'll also add that it was really quiet for most of the time we were there, can't imagine what they would be like if it was busy). This might seem lame but it was also annoying how inconsistent the cleaning of the room was, and they never cleaned up the flies that ultimately died every day.
Random side note: The pillow for me was horrible! Way to poofy and gave me a sore neck. In hindsight i should have asked if there were any others, but there were 6 pillows on our bed and they were all exactly the same. (Also the ones in my sisters room were the same as well).
On snowboarding: The equipment hire staff were great as was one of our instructors (His name was Taran, ask for him!). The ski school however did not give us very good advice. It was -30 something a couple of days we were there so they shut everything down until it warms up a bit. We ended up doing a lesson in -25 or something which they told us later was not a great idea. Would have been nice to have been told that BEFORE we did the lesson which we could have just rescheduled! They were also pretty rude about it when we talked to them, like we should have known.
Taran was our second instructor and he was great, gave us good tips awesome analogies, and really helped us with our nerves. (Also was good with the boys who were a bit better than myself and my sister). Ask for him, we found him to be really great!
So most of my review is pretty bad, but you can't beat being up on the mountain. You don't have to get up early to do the 25min gondola ride every day and you can go straight from snowboarding right into the hot tub. This and our bathroom were by far the main reasons we would stay up there. If they improved their service it would be an amazing place to stay. It is just a shame that the service is generally so inconsistent.
- Official Description (provided by the hotel):
- The best kept secret in the Canadian Rockies is located at 7,200 feet in Canada’s oldest and most famous National Park, Banff National Park. The Sunshine Mountain Lodge offers incredible comfort, luxury and convenience. Experience the anticipation of fresh tracks as you catch the first chairlift after waking just steps from the only ski-in, ski-out accommodations in Alberta. Sunshine Village’s professional and friendly staff take care of all the details allowing you to do what you do best; whether it’s skiing Sunshine’s world famous snow, relaxing in the hot pool and spa or dining at one of the Lodge’s casual or elegant venues. When you are done enjoying your “best day ever!” relax by immersing yourself in the peacefulness and tranquility of undisturbed nature of our village. Afterwards, delight in the accommodations of the enhanced West Wing suites that offer heated floors, jetted tubs, floor-to-ceiling windows and fireplaces offering cozy entertainment to send you to sleep. ... more less
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- Also Known As:
- Sunshine Mountain Hotel Banff
- Sunshine Mountain Resort
- Sunshine Village Inn