We have stayed overnight at this Lodge 3 times in the last three weeks as we are staying in Calgary for a number of weeks and have season passes.
The reception staff both at the base and at the top of the mountain are excellent. We have loved the 'early check-in service' so that we have been able to use the room on our first day.
The service in the Java Lift is usually good and we have used this facility for a quick lunch time snack. However the service in the Chimney Corner for both dinner and breakfast has been terrible. Each time we go we are hoping for an improvement but have had meals brought at different times for each of us, we have had to go and get our own cutlery, we have had to call over a waitperson more interested in clearing a table rather than giving us menus after 5 minutes of sitting down. There seems to be enough staff working but they are not providing a reasonable level of service. On the whole the staff are pleasant and friendly but appear to lack customer service training and supervision.
The food quality has also been mixed with tired rocket for salads and a fruit bowl served at breakfast that was off. One of our cooked breakfast's had sausages and bacon that seemed to have been reheated and not cooked freshly. The coffee at breakfast has not been hot and we have had to request water.
We hope to have at least one more overnight stay so maybe by our fourth time things will have improved.
- Official Description (provided by the hotel):
- The best kept secret in the Canadian Rockies is located at 7,200 feet in Canada’s oldest and most famous National Park, Banff National Park. The Sunshine Mountain Lodge offers incredible comfort, luxury and convenience. Experience the anticipation of fresh tracks as you catch the first chairlift after waking just steps from the only ski-in, ski-out accommodations in Alberta. Sunshine Village’s professional and friendly staff take care of all the details allowing you to do what you do best; whether it’s skiing Sunshine’s world famous snow, relaxing in the hot pool and spa or dining at one of the Lodge’s casual or elegant venues. When you are done enjoying your “best day ever!” relax by immersing yourself in the peacefulness and tranquility of undisturbed nature of our village. Afterwards, delight in the accommodations of the enhanced West Wing suites that offer heated floors, jetted tubs, floor-to-ceiling windows and fireplaces offering cozy entertainment to send you to sleep. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotwire, Travelocity, Priceline, TripOnline SA, Hotels.com, Evoline ltd and HotelQuickly so you can book your Sunshine Mountain Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sunshine Mountain Hotel Banff
- Sunshine Mountain Resort
- Sunshine Village Inn