There are a few things you should know before booking this lodge. The rooms are very very small. This is ok if all you are doing is sleeping in the room, but they did feel a little claustrophobic. The phone number and email address on the hotel website relate to an external entity - Skibanff, so when we were trying to call after hours because our flight had been delayed and we were needing to be picked up after the gondola had closed, we could only get through to an answering machine and there was no direct phone number to the lodge anywhere on their website. We eventually got onto them through a third party on the mountain who called them for us, and after that they were very obliging in picking us up from the base station at 11:30 at night - in that respect they were very very good. But surely they should have a direct number on the website? On the plus side they did not charge us for the pickup from the base after hours because it was not our fault our flight was delayed by 8 hours. I thought that was a really lovely touch, and am very grateful. Although the staff are all very friendly it is clearly a very transient population. They are all backpackers, and while they try to be helpful, no one really knows what to do or how to deal with issues. There doesn't seem to be a managerial presence. Upon checkout, I was presented with a bill that charged me for my stay, even though I had prepaid with an external booking. The counter assistant said not to worry about it and that it would be fixed up. I did not receive an adjusted receipt for my stay. My credit card has been provisionally charged with the extra charges. I have emailed the lodge to request a copy of my final bill and have not received any response after one week. If the charges do end up going through I am going to be very unhappy. The wireless internet is not great - the signal is quite weak everywhere in the hotel. The building itself is quite old and the elevator is very slow so taking the stairs is preferable.
On the upside, the hot tub was fantastic after a hard days skiing. The chimney corner bar/cafe served really fantastic food! We were well impressed as we expected all the food options on the mountain to be quite dire. We had dinner and breakfast there and in both cases the food was exceptional and the price was reasonable.
We probably would stay here again despite the issues we had because the location is super. It truly is ski in ski out, but don't have too high expectations of this place.
- Official Description (provided by the hotel):
- The best kept secret in the Canadian Rockies is located at 7,200 feet in Canada’s oldest and most famous National Park, Banff National Park. The Sunshine Mountain Lodge offers incredible comfort, luxury and convenience. Experience the anticipation of fresh tracks as you catch the first chairlift after waking just steps from the only ski-in, ski-out accommodations in Alberta. Sunshine Village’s professional and friendly staff take care of all the details allowing you to do what you do best; whether it’s skiing Sunshine’s world famous snow, relaxing in the hot pool and spa or dining at one of the Lodge’s casual or elegant venues. When you are done enjoying your “best day ever!” relax by immersing yourself in the peacefulness and tranquility of undisturbed nature of our village. Afterwards, delight in the accommodations of the enhanced West Wing suites that offer heated floors, jetted tubs, floor-to-ceiling windows and fireplaces offering cozy entertainment to send you to sleep. ... more less
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- Also Known As:
- Sunshine Mountain Hotel Banff
- Sunshine Mountain Resort
- Sunshine Village Inn