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“Miscommunication with reservation, but otherwise good” 4 of 5 bubbles
Review of Sunshine Mountain Lodge

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Sunshine Mountain Lodge
Ranked #11 of 32 Hotels in Banff
Certificate of Excellence
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Miscommunication with reservation, but otherwise good”
4 of 5 bubbles Reviewed April 1, 2013

We booked the 'Powder Stay and Ski Special' which clearly states 'Includes next day lift passes' on the booking website, and on the About Us>Guest Information page it states 'If you wish to ski or snowboard on your day of arrival, there will be an additional charge.' Based on that information, I contacted the reservations department and asked how much the 'additional charge' was to ski on arrival, to which I was told 'there is no extra charge' and I just needed to make sure i mention it when booking. I had a bit of trouble getting onto reservations that night so I booked online and left a message for someone to call me back (via Twitter), when someone called me I told them what I was told in the email and that I had booked online but keen to ski on arrival, she said she'd make a note in my booking.

On arrival, it was a whole other story. I was asked which day I wanted to ski, and I showed the lady at the counter my email and explained the story (she even looked up the website and saw that it clearly states 'next day lift passes'. She said she would talk to her supervisor and see what she could do. When we checked into the hotel up the top, we were told that they were unable to give us lift tickets for both days, but instead upgraded us.

We were enjoying our day and weren't going to let this bother us, so we just accepted the upgrade and didn't bother arguing, as it turned out we skied hard enough on the first day we didn't really feel like skiing the second day (apart from skiing down to the car).

Other than that annoyance on arrival, the stay was good. The staff were nice in the hotel and the restaurants.

Our upgraded room (facing the ski runs) was great, the only issue I could find with the room that where the coffee machine was placed was too far from the powerpoint to be able to plug it in, that was a bit odd. The room was clean and comfortable, the TV had some volume issues (would randomly get really loud), but generally it was good, we didn't hear much from other guests at all.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Joolery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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572 reviews from our community

Traveler rating
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    100
    31
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • Any
English first
Oakville, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 31, 2013

I decided to book 2 nights at this lodge after coming across a Travelzoo voucher. I was a little nervous at staying so far up the mountain and leaving the security of my car a gondola ride away. We made sure that we did not miss the 5:00pm cutoff for our ride up to the hotel. The parking was very convenient. Check-in was quick, friendly and comfortable (couch/fireplace and washrooms), We stayed in room 111 in the New West Wing. Rooms are great! Queen bed and a Murphy bed. Room was small for extended stays but perfect for 2 or 3 nights. Fireplace was a nice touch. You could hear other hotel guests but we were not bothered by it. It wasn't busy during our stay so this may have had something to do with it. We skied all day so we were all very tired by the end and slept great! The hot tub before bed helped too! The change rooms and hot tub were very clean. My children enjoyed the scavenger hunt, snow shoeing, tobogganing and skiing. The staff went out of their way to help us with these extracurricular events- even helping a bunch of us put on the snowshoes. The food was good. We ate dinner and lunch at the Chimney Corner and the Trapper's pub. For breakfast we were eager to get skiing so we just grabbed something quick from the "Star bucks" store and brought it back to our room to eat. The locker room was big, bright, clean and well equipped. My son was happy to have his down time in the games room and play the Wii. There was a beautiful t.v. room that we didn't have time to take advantage of - where movie night took place. Would definitely go back, but for 3 nights instead of just 2! No worries!

Room Tip: Do not choose a room near the doors to the stairway as when they close they are very loud!
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  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Oakvillehipster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banff, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 28, 2013

My hiking and skiing buddies have a get together every year and this was one of the best weekends we've had so far. The accommodations were absolutely fantastic. We had a King premier suite at the end of the new building which was connected to a loft with 3 queens. The view from the rooms were directly onto the ski hill yet were very private. The beds were comfortable, with great cozy comforters. The bathrooms very luxurious and spacious (the bathtub had a window that you could open to the rest of the room if you wanted). It dumped with snow all 3 days and nights we were there, so the conditions could not have been better. (except perhaps if the sun came out). We managed first runs in powder every morning before the rest of the people arrived which really enhanced our experience. The Chimney Corner dining room has a great menu and it's very cosy with a large fireplace and spectacular views of the mountain. The service in the restaurant was very attentive and friendly - mostly young people from other parts of the world working for the ski-season. I would highly recommend the Sunshine Lodge and will definitely stay there again.

  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 19, 2013

Great ease to arrive on Friday evening, ride up to hotel, await our bags, start a fire, enjoy dinner and tuck in for a comfortable sleep knowing it was dumping snow for a great Saturday ski. Dinner, breakfast and lunch at the hotel were great and offered a good selection....something for everyone. Very friendly, helpful staff starting at the bottom of the hill, hotel front desk, dining staff....thank you! Won't hesitate to book a couple weekends next year!!!

Room Tip: We were very happy to be in the newer, reno'd side of the hotel.....glad we could close the blin...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Allywoof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redondo Beach, California
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed March 19, 2013

I have been going to this lodge/inn for many years and it keeps getting better. Is it perfect, no. Do they try to do better, yes. I do agree with other reviewers that the inability to email a confirmation is hard to understand but since on occassion it seems they have internet issues which we experienced, I guess there is a basis for that. On the plus side, the staff while young and limited experience, do try hard and are flexible and helpful. Plus, having had interactions in the past with the manager, I have been very satisfied with their response. This trip was probably the best I have had in terms of the dining in the Eagle's Nest. The chef and wait staff were very flexible and accomodating to special requests and the food was very good. Of course, the best part of the whole experience is the ski in/ski out feature and the nice ski locker room that makes it easy to change boots, etc to go skiing. The skiing is great, the views from the rooms are great, the views from the lodge are great, and I had great snow this trip, and will return. One of the best aspects of the place is that when the day is over, it is just you and a few others at the lodge, up in the mountains, and it is a wonderfully serene place.

Room Tip: We like the rooms with a view of the trees and mountains versus the other side which faces the ski a...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ruslov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banff National Park, Canada
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

We stayed at the Sunshine Mountain Lodge on Friday night and what an amazing experience !
From taking the Gondola up with snow falling, you enter this beautiful lodge with a hot tub that looks out over the ski area. Then after a great LAMB burger and wine, you cozy up in your room by the fireplace with more wine and get up the next morning and are first on the lifts after a great breakfast.

No driving, parking stress, sooooooooooooooo relazing and the West Wing rooms are beautiful.

Great job Sunshine Mountain Lodge. We will be back !!!

Room Tip: Try to get into the new rooms on the west wing. They are right above the ski lockers and have great...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank WindyWoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Manager at Sunshine Mountain Lodge, responded to this review, March 19, 2013
WindyWoods,

Thank-you for the great review! We loved hearing about your relaxing on-mountain experience at the Sunshine Mountain Lodge – such complimentary words!

Hope you are able to visit us again soon.

Sincerely,

Mark Bell, Hotel Manager, Sunshine Mountain Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

I stayed for just one night at Sunshine Mountain Lodge and it was a great experience! We had a loft suite booked which I would highly recommend!! Drinking a glass of wine whilst chilling out in the spa bath was great.

The room is very spacious and the beds are very comfy. Flat screen TV's on both levels and 2 bathrooms which are stocked with luxury accessories.

We had an awesome experience with the staff, from Jacob and Oliver who provided the room service to the guys at the front desk, Stewart, Amanda and Inese who arranged a late check-out for us, it was very much appreciated.

The food we had was lovely, especially the cheesecake!! Best I've tried!

Would 100% stay again, it's a great mountain experience!

Room Tip: Would recommend spending the extra on a loft suite, they're gorgeous!
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  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hays37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Manager at Sunshine Mountain Lodge, responded to this review, March 16, 2013
Hays37,

Thank you so much for sharing your experience. We are delighted to read that you enjoyed you stay and look forward to having you again visit us and make a few powder turns soon. I have also passed along your positive feedback to our hotel staff, who were excited to receive such great compliments.

Best wishes,

Mark Bell, Hotel Manager, Sunshine Mountain Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunshine Mountain Lodge

Property: Sunshine Mountain Lodge
Address: 1 Sunshine Access Road, Banff, Banff National Park, Alberta T1L 1J5, Canada (Formerly Sunshine Village Resort)
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites
Hotel Style:
#4 Top resorts Hotel in Banff
#5 Spa Hotel in Banff
#9 Family Hotel in Banff
#12 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sunshine Mountain Lodge 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
The best kept secret in the Canadian Rockies is located at 7,200 feet in Canada’s oldest and most famous National Park, Banff National Park. The Sunshine Mountain Lodge offers incredible comfort, luxury and convenience. Experience the anticipation of fresh tracks as you catch the first chairlift after waking just steps from the only ski-in, ski-out accommodations in Alberta. Sunshine Village’s professional and friendly staff take care of all the details allowing you to do what you do best; whether it’s skiing Sunshine’s world famous snow, relaxing in the hot pool and spa or dining at one of the Lodge’s casual or elegant venues. When you are done enjoying your “best day ever!” relax by immersing yourself in the peacefulness and tranquility of undisturbed nature of our village. Afterwards, delight in the accommodations of the enhanced West Wing suites that offer heated floors, jetted tubs, floor-to-ceiling windows and fireplaces offering cozy entertainment to send you to sleep. ... more   less 
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Also Known As:
Sunshine Mountain Hotel Banff
Sunshine Mountain Resort
Sunshine Village Inn

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