We booked the 'Powder Stay and Ski Special' which clearly states 'Includes next day lift passes' on the booking website, and on the About Us>Guest Information page it states 'If you wish to ski or snowboard on your day of arrival, there will be an additional charge.' Based on that information, I contacted the reservations department and asked how much the 'additional charge' was to ski on arrival, to which I was told 'there is no extra charge' and I just needed to make sure i mention it when booking. I had a bit of trouble getting onto reservations that night so I booked online and left a message for someone to call me back (via Twitter), when someone called me I told them what I was told in the email and that I had booked online but keen to ski on arrival, she said she'd make a note in my booking.
On arrival, it was a whole other story. I was asked which day I wanted to ski, and I showed the lady at the counter my email and explained the story (she even looked up the website and saw that it clearly states 'next day lift passes'. She said she would talk to her supervisor and see what she could do. When we checked into the hotel up the top, we were told that they were unable to give us lift tickets for both days, but instead upgraded us.
We were enjoying our day and weren't going to let this bother us, so we just accepted the upgrade and didn't bother arguing, as it turned out we skied hard enough on the first day we didn't really feel like skiing the second day (apart from skiing down to the car).
Other than that annoyance on arrival, the stay was good. The staff were nice in the hotel and the restaurants.
Our upgraded room (facing the ski runs) was great, the only issue I could find with the room that where the coffee machine was placed was too far from the powerpoint to be able to plug it in, that was a bit odd. The room was clean and comfortable, the TV had some volume issues (would randomly get really loud), but generally it was good, we didn't hear much from other guests at all.
- Official Description (provided by the hotel):
- The best kept secret in the Canadian Rockies is located at 7,200 feet in Canada’s oldest and most famous National Park, Banff National Park. The Sunshine Mountain Lodge offers incredible comfort, luxury and convenience. Experience the anticipation of fresh tracks as you catch the first chairlift after waking just steps from the only ski-in, ski-out accommodations in Alberta. Sunshine Village’s professional and friendly staff take care of all the details allowing you to do what you do best; whether it’s skiing Sunshine’s world famous snow, relaxing in the hot pool and spa or dining at one of the Lodge’s casual or elegant venues. When you are done enjoying your “best day ever!” relax by immersing yourself in the peacefulness and tranquility of undisturbed nature of our village. Afterwards, delight in the accommodations of the enhanced West Wing suites that offer heated floors, jetted tubs, floor-to-ceiling windows and fireplaces offering cozy entertainment to send you to sleep. ... more less
- Reservation Options:
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- Also Known As:
- Sunshine Mountain Hotel Banff
- Sunshine Mountain Resort
- Sunshine Village Inn