After spending seven nights at MRH these were our impressions:
Let's start with the negatives, so we can finish off with the good stuff
- The Internet (WIFI) was the slowest we ever encountered in any hotel. Our room didn't have any signal so we had to change rooms after one night (we're travelling for a while and really need the net to book our next destination) Luckily one of the tech guys lent us an ethernet cable which we plugged in and were finally able to access the net.
- The water pressure was sure great (like many people rave about on TA), but the shower made this really loud, high-pitch, annoying noise which made it quite hard to take a shower and relax
- The hotel can be quite noisy, especially on weekends and many of the rooms look over the main road (not really the hotel's fault, but something to be aware of).
The good stuff:
- Customer service was well above average. Staff were helpful and willing to make a difference to our stay
- The free shuttle bus (if you purchase a ski pass valid for all three Banff ski resorts) stops right behing the hotel and the hotel offers free ski storage
- The spa pool (didn't try the sauna) was great after a hard day on the slopes.
I guess the internet being so slow and temperamental made us drop our rating by one star. Unfortunately we rely on good internet to stay in touch with our family and to organize the next leg of our trip, so that is something we are quite picky about.
- Official Description (provided by the hotel):
- Due to the December 2016 fire, the hotel is now closed and under renovation. In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more less
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- Also Known As:
- Mount Royal Banff
- Hotel Mount Royal