So I know that this hotel is considered historic but that’s no excuse for it to be dirty! Our room had the most disgusting carpet and furniture I have ever seen in a hotel! Upon check in we looked for our room only to be placed in the back corner of the hotel without elevator access to our floor so we had to carry our luggage down and up stairs. The room was hideous. Our AC didn’t work and this hotel didn’t have windows that opened. It was smelly and stuffy. When we asked for a new room we were told they were full so we were “stuck” with it. The maintenance guy spent upwards of 4 hours in and out of our room as my girlfriend and I tried to get ready while having some cocktails and while catching up. It was intrusive and uncomfortable. That night arriving back we noticed that our door didn’t lock so we had to pile furniture up against the door until maintenance could once again come back. Not much safety for 2 young women travelling alone.
The restaurant attached was a rib franchise and it was horrible. Had lunch there one day and couldn’t eat the over salted, greasy food. Never went back.
The “management” offered no apologizes for this horrendous stay. Wouldn’t go back if it was free.
- Official Description (provided by the hotel):
- In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more less
- Reservation Options:
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- Also Known As:
- Mount Royal Banff
- Hotel Mount Royal