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Mount Royal Hotel
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Reviews (1,104)
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All reviewsgreat locationthe main streetmiddle of townbanff avenuethird floorhistoric hotelhot tubfridgeskicanadasunshinesnow
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Reviewed October 19, 2013

My first time in this hotel was at Christmas 1991 when I fisrt met my husband. I still feel the same relaxing athmosphere. Although the time is passed the hotel have spacious and comfortable rooms (some with astonishing view of the Rochies), friendly staff and the location is absolutly great (main road). I keep coming back here not only for my wonderful memories..........

  • Stayed: October 2013, traveled with family
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Thank Marzia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this reviewResponded October 23, 2013

Dear Marzia M,

Thank you for your recent review of the Mount Royal Hotel.

I am so pleased that the Mount Royal is your first choice hotel in Banff. It is so great when we are able to welcome our guests many years after their first visit.

Brewster Hospitality strives to exceed our guests' expectations by providing the right room, the right services and guest experiences to make each and every stay relaxing, enjoyable and filled with great memories. We strive to do the best job we can and feedback like yours make it worthwhile.

We hope to welcome you and your family again in the future.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2013

My wife and I stayed at the Mount Royal for 2 nights in late Sept, 2013. The staff was great at check-in which always helps get off to a good start. The room was comfortable and very clean except for a few spots on the carpet (that happens with people tracking grime in on their boots). The beds and sheets were fantastic! The bathroom was very clean (yay!), although it was a bit small as is often the case in hotels. Not a problem for us at all, but don't be surprised. Overall a great value and would be my first choice if I ever get back to Banff.

Room Tip: Top floor is probably best as the wood floors allow some of the noise to travel down. We liked overlooking the shops and activity on the street. However, some might not like that at busy times of the year with lots of late night activity on the street.
  • Stayed: September 2013, traveled as a couple
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Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this reviewResponded October 11, 2013

Dear Jim D,

Thank you for your recent review of the Mount Royal Hotel.

It is great to hear that you had such an enjoyable stay with us. I am glad our front desk staff made a positive impression on you.

Please accept our sincerest apologies for the condition of the carpets. Our staff are working diligently to deep clean each and every carpet.

As you mentioned, a room on the upper floor will prevent the sound of footsteps. For our guests who are light sleepers, requesting a room on the backside of the building will help keep the noise level down. For others, a view of main street is perfect.

Thank you for making us your first choice hotel in Banff! We are excited to welcome you back again.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2013

Very busy hotel for the national park area --Tony Romas restaurant in the hotel was good and wholesome with good breakfast choices and prompt service .The town of Banff is really just a huge souvenier shop with little else to offer . The cable car up sulpher mountain is spectacular and should not be missed .

  • Stayed: September 2013, traveled with friends
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Thank colintimms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this reviewResponded October 11, 2013

Dear Colintimms,

Thank you for your recent review of the Mount Royal Hotel.

I am glad you enjoyed your stay as well as our on site restaurant Tony Roma's.

Banff does have a lot of souvenir shops, there is no denying that. However, our small town does also offer many hiking and biking trails, horseback riding, scenic drives, museums, Bow Falls, restaurants, etc. Should you return, our front desk agents would be more than happy to help you plan your activities.

It is great that you took the gondola up Sulphur Mountain and were able to experience the Rockies from above.

Thank you again for your review and we hope to welcome you back soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

This hotel has a great location on Banff Avenue. It is within walking distance of everything. Great value. The room decor has been updated. There is a beautiful view of the mountains from our 3rd floor room. The beds are comfortable. Staff is friendly and courteous. There is a little hallway noise transfer, however not enough to worry about. Mostly from guests arriving after 2:00 a.m. The only slight downside is the tight quarters of the location of the toilet and the end of the counter-top; after the renovations they could have given a few more inched between the two. The staff were able to quickly rectify a small problem we encountered with our safe. When the safe wouldn't open, we called the front desk and the maintenance man and locksmith had it opened within half an hour of the phone call. They were very efficient and we were grateful as we had dinner reservations which we were able to meet.

Room Tip: If you can, ask for a room on the 3rd floor at the back of the hotel, as the view of the mountains is beautiful.
  • Stayed: September 2013, traveled as a couple
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Thank Darka_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this reviewResponded October 11, 2013

Dear Darka_10,

Thank you for your recent review of the Mount Royal Hotel.

We are very happy that you enjoyed our location, decor, view from your room, and comfortable beds.

I am sure our future guests will greatly appreciate your room tip for getting a room with a better view! Also, if you request a mountain view on your reservation our front desk will do their best to accommodate that request.

Please accept our apologies regarding the locked safe. We are pleased that our staff were able to react and find a resolution in a timely fashion and that you were able to make your reservations.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2013

Stayed here for two nights with husband and daughter. Our room was on level two facing the main street with the mountains as a backdrop. The room was modern, spacious and clean. The carpet had stains and would benefit from replacement soon. However, at such as great price and location, you can't complain. The beds are very comfortable.

Room Tip: 'Social noise' at closing times. If you are a light sleeper, request a quieter room in the back of the hotel.
  • Stayed: September 2013, traveled with family
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Thank retrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this reviewResponded October 11, 2013

Dear retrain,

Thank you for your recent review of the Mount Royal Hotel.

It is great to hear that you and your family found our location unbeatable, the beds comfortable, and the rooms clean and modern.

Please accept our sincerest apologies for the state of the carpets. Our staff are currently doing a routine carpet shampoo in each room to help liven them up.

Thank you for mentioning the 'social noise.' For those that are light sleepers, requesting a room at the rear of the building would help as it is away from the main street.

Thank you again for your review and we hope to welcome you and your family back soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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