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Mount Royal Hotel
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Reviews (1,104)
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All reviewsgreat locationthe main streetmiddle of townbanff avenuethird floorhistoric hotelhot tubfridgeskicanadasunshinesnow
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Reviewed September 29, 2013

I've never stayed in Banff and I knew I wanted a central location. This IS it! Upon walking in I felt comfortable instantly. We were early and the room wasn't ready but they put a rush on it and gave us our parking pass so we could enjoy the day (we did arrive 5 hours before check in). This is the place to stay if you want to walk and enjoy downtown.
The hotel is older but renovations have been done.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jmrloewen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this reviewResponded October 2, 2013

Dear jmrloewen,

Thank you for your incredible review of the Mount Royal Hotel. We are so pleased you found our location to the best for convenience. Our front desk staff will always do their best to get your checked into your room as soon as possible. If we are unable to get you in right away, a parking pass will be issued if needed and we would be more than happy to hold your luggage for you until we can check you in.

As we are located right in the downtown core, we are close to dining, shopping, bus stops, and trail heads.

Thank you again for your review and we hope to welcome you back soon.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2013

We stayed two nights in this accommodation, brilliant location being on the main street near shops, McDonalds (breakfast fast, cheap and easy) although I do not normally eat in that establishment. Rooms were perhaps a little dated but at least we had a comfortable clean lounge and a really clean comfortable bed to sleep in. The bar downstairs was wonderful to eat in - although the amount of food served was far too much. We were told we could have shared a meal if we wished! All the staff were very friendly. We are smokers so it was good to be able to use the back lift to come in and out for a cigarette. Wi fi worked fine. Compliments to the guy from New Zealand he could not have been more helpful if he tried. Thanks folks - hope to be back.

Room Tip: Unsure of this we enjoyed where we were no noise.
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank fredasmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this reviewResponded October 2, 2013

Dear fredasmith,

Thank you for your recent review of the Mount Royal Hotel.

You offer some great advice to our guests and I am sure they will appreciate it.

We hope you will return to our hotel one day soon. You mentioned that you and your partner are smokers and would like easy access to the outside. When you make your next reservation, feel free to request a room close to an exit/elevator and we would be more than happy to do our best to accommodate you.

Thank you again for your review.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

This hotel was a wonderful surprise. Few hotels in Banff offer air conditioning, but this one did. Right in the middle of town, so you could walk everywhere for shopping and meals. The room was spacious and clean with an updated bathroom. On site restaurant and lounge. Staff was very nice. Would definitely stay here again.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank Debbie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this reviewResponded October 2, 2013

Dear Debbie G,

Thank you for your recent review of the Mount Royal Hotel.

We are so pleased that you enjoyed your stay with us and we would be very happy to welcome you back for another stay.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

The hotel has great value and centrally located. The room was clean and spacious. The bed was comfortable. The custom service was great. My only complaint was the wifi didn't work in my room. Otherwise the stay was perfect.

  • Stayed: September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank freshonion830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this reviewResponded September 25, 2013

Dear freshonion830,

Thank you for your recent review of the Mount Royal Hotel. We greatly appreciate hearing from our guests as it allows us to celebrate our successes and make improvements to serve you better in the future.

It is a pleasure to hear that you thoroughly enjoyed your stay with us. As we are located in the heart of downtown Banff we are a minute's walk to most shopping, restaurants and walking trails.

Should you experience any wifi issues please contact the Front Desk and they will help find a solution. We also have complimentary internet kiosks available on the 2nd floor.

Thank you very much for your business and we hope to welcome you back soon,

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

Stayed 2 nights here towards end of holiday. The location was great in the centre of Banff. However the hotel looked "tired" and would benefit from a refurb. The were smaller than we are used to and didn't have a fridge even though our friends did in a same standard room. Breakfast in the restaurant was average with confusion between continental and full breakfasts.

Stayed: September 2013, traveled with friends
Thank jolyn52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this reviewResponded September 26, 2013

Dear jolyn52,

Thank you for your recent review of The Mount Royal Hotel. We greatly appreciate hearing from our guests as it allows us to celebrate our successes and make improvements to serve you better in the future.

We appreciate your comments regarding the appearance of the hotel and now that the summer rush is nearing to an end we are able to do some maintenance to brighten the property up.

Only a handful of our rooms have a fridge and we do not advertise this for that reason.

The continental breakfast at Tony Roma's includes the cold options while the full breakfast included the hot options in addition to the cold.

Thank you again for your feedback and we hope to host you again soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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