We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Main Street Mountain View!”
Review of Mount Royal Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Mount Royal Hotel
Ranked #22 of 33 Hotels in Banff
Reviewed May 25, 2013

Our 3rd stay here and in a Junior Suite with a view of mainstreet and the mountains from 2 huge bay windows in the living room & bedroom. Check-in was warm nand friendly.Parking was full but adjoining public parking was free until 11am next mornings so not a big deal. A smaller suite was still surprisingly big and the wine and chocolate my hubby requested was waiting...actually sat in the huge bay window as we toasted my birthday! Bathroom is small but tons of towels and so clean. Nice big bedroom! All the good restaurants and shopping are around you too. In room fridge & coffee. Couch bed would allow 4 people to share this room if need be. Will stay again and again..what a location!

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank MsBonita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Executive Coordinator at Mount Royal Hotel, responded to this reviewResponded May 27, 2013

Dear MsBonita:

Thank you for giving the Mount Royal Hotel a 5 star rating on Trip Advisor! We are thrilled that your birthday celebration at our hotel was so memorable and that you enjoyed staying in one of our Junior Suites. Our location is indeed fantastic, right in the heart of downtown and, most importantly, within easy walking distance of all the restaurants and shops that Banff has to offer.

We appreciate your loyalty and look forward to your return when you next decide to visit the area.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,104)
Traveler rating
Traveler type
Time of year
Language
  • More languages

728 - 734 of 1,104 reviews

Reviewed May 18, 2013

This hotel is right downtown near all the good shopping and restaurants. The room was spacious, the beds, bedding and pillows were heavenly. The front desk staff and the lounge staff were all very friendly. Only one little complaint: had to go back down to the front desk twice to get key cards reprogrammed, kind of a pain. The hotel does have a fine sense of history too, which I like, adds character.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank lovetotravelgirl46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Executive Coordinator at Mount Royal Hotel, responded to this reviewResponded May 22, 2013

Dear Lovetotravelgirl46:

Thank you for sharing your experience regarding your recent stay at The Mount Royal Hotel. We appreciate you giving us a 4 star rating on Trip Advisor! We are pleased to read that you were impressed with our ultra-convenient downtown location, friendly staff and spacious, well appointed rooms. Our hotel is the second oldest in Banff so it definitely has a lot of history and character which we are proud to preserve!

We value your business and look forward to welcoming you back on your next visit to Banff.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2013

I stayed at the Mount Royal Hotel from May 7-10 while attending a conference at the Banff Centre.

The Mount Royal is an older hotel situated right in the centre of Banff's small downtown area. While the hotel could use some updating and maybe some new carpets in the rooms, it does offer a terrific location and a very good value for the money. The Mount Royal is within a block or two of all the best restaurants and bars (try the Rose and Crown for music and drinks!).

The staff were unfailingly upbeat and helpful. When the free wi-fi signal faltered, the Assistant Mgr was at my door within minutes with a wi-fi signal meter and corrected the problem.

Room Tip: On weekends the street noise can get a bit loud (with party people exiting the bars/clubs) - so you...
See more room tips
  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank DaleandRobyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Executive Coordinator at Mount Royal Hotel, responded to this reviewResponded May 13, 2013

Dear Dale and Robyn:

Thank you for your positive feedback and for giving The Mount Royal Hotel a 4 star rating on Trip Advisor! We are contented to read that you found our staff to be unfailingly upbeat and helpful and that you enjoyed our ultra-convenient location, only a stone’s throw from all of the best restaurants and bars downtown Banff has to offer. It is our pleasure to inform you that the hotel’s guest rooms are currently undergoing renovations to better cater to our customers.

Thank you once again and we look forward to serving you again in the future.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

This was our first stay at this hotel - we stayed for 3 days and 2 nights. We ended up getting a updated room with two queen beds overlooking banff ave on our second ask (when we went to our room the first time they put us on the second floor in this dingy room beside the managers office). The room was really nice - updated beds and nice decor. The rooms were also spacious! We stayed on the third floor overlooking banff ave with a great view of the town! The only downside was that it got pretty noisy friday and saturday nights because of the swarms of bachelorette/bachelor/birthday party groups that were on their way to the pub or clubs. Overall it was a good stay - wish they had more amenities for dogs such as dog-sitting (with a charge) or just water bowls since they are charging a $25/day fee for just having a pet in the room.

P.S. The Mount Royal hair salon was really great and so was the pub-grub!

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cowtowntravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

When we first checked in it started off badly. The clerk was not very helpful at all. The hotel promised free parking on site, it was full so she instructed us to park on the street. When i asked her where it was ok to park she advised me to see the signs and use common sense. The room was ok, nothing special. It all started to get really bad at 11:00 pm when we found out we were surrounded by a big party of kids. They went on until midnight and than left the hotel. Guess what, 3:00 am they all came back and partied all night. We called the front desk numerous times and they said there was nothing they could do. We asked to be moved and they said no. Wow I was upset. In the morning I complained again to the front counter and was told there was nothing they could do for me. I mentioned we would not stay there again and they said OK. Wow. Problems happen, but it is how they are handled that makes the difference. Don't stay here. Worst hotel stay for us ever.

Room Tip: One not in this hotel
See more room tips
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank tedandjana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Executive Coordinator at Mount Royal Hotel, responded to this reviewResponded May 8, 2013

Dear Guest:

Please accept our sincere apologies for your recent experience staying at The Mount Royal Hotel. We take great pride in our staff being helpful and accommodating and want to assure you that your experience is not common with our hotel standards. We take your complaints very seriously and appropriate action will be taken.

Thank you for providing us with this knowledge, it is much appreciated.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2013

This was my fifth visit to Canada and my forth to Banff. We had never stayed in The Mount Royal before, but I am glad we did! We had a room which had 2 double beds in and all the other 'usual' stuff. The storage for skis was good and a lock was provided free of charge from reception. After a long day skiing, sometimes we just wanted to relax and there was no better place than Tony Roma's Lounge which was downstairs and located within the hotel's lobby, so we didn't even have to brave the cold! I am hoping to visit Banff again and I will definitely be approaching this hotel for vacancies first. The location is fantastic as it is right in the middle of Banff Avenue. Thanks to The Mount Royal staff too who were friendly and helpful.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Samantha E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Executive Coordinator at Mount Royal Hotel, responded to this reviewResponded May 6, 2013

Dear Samantha E:

We are very flattered that you enjoyed your stay at The Mount Royal Hotel so much. We completely agree that the onsite facilities including free ski storage and Tony Roma’s are extremely convenient, especially after a long day on the hill! Our central location is indeed fantastic and we are pleased that you found our staff to be friendly and helpful.

Thank you again for sharing your positive feedback and we look forward to welcoming you back on your next trip to Banff.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2013

This was our first visit to the MRH and we enjoyed our stay tremendously. We found the charm of the old (and rebuilt) landmark hotel has been well preserved in the details and interior design on the guest room floors.
Brewster did a great job of providing all the modern amenities in our very comfortable room.
The hotel location is the best in town since all of downtown is quickly accessible from here.
We look forward to experiencing another equally enjoyable stay at the MRH in the near future.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Normand L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Executive Coordinator at Mount Royal Hotel, responded to this reviewResponded May 7, 2013

Dear Normand L:

We are thrilled to hear that you enjoyed your stay at The Mount Royal Hotel so much that you will be coming back to stay with us again. We absolutely agree that our establishment is charming yet modern and that it is superbly located right in the heart of downtown Banff.

Thank you for taking the time to review our hotel on Trip Advisor. We appreciate your patronage and look forward to hosting you again when you next come to visit.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Banff hotels
0.5 mi away
Irwin's Mountain Inn
Irwin's Mountain Inn
#23 of 33 in Banff
586 reviews
0.3 mi away
Elk + Avenue Hotel
Elk + Avenue Hotel
#10 of 33 in Banff
1,420 reviews
0.6 mi away
Fox Hotel & Suites
Fox Hotel & Suites
#12 of 33 in Banff
2,205 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Banff Ptarmigan Inn
Banff Ptarmigan Inn
#25 of 33 in Banff
1,146 reviews
0.7 mi away
Banff Inn
Banff Inn
#17 of 33 in Banff
846 reviews
0.1 mi away
Brewster's Mountain Lodge
Show Prices
Show Prices
Show Prices

Been to Mount Royal Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 33 Hotels in Banff
Price Range: $396 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 133
Official Description (provided by the hotel):
Due to the December 2016 fire, the hotel is now closed and under renovation. Inspired by heritage. Re-imagined for today. For generations, locals and visitors built a community around the Mount Royal Hotel. That spirit is captured in our brand new start: a surprising, exciting take on classic Banff accommodation. While we honour our heritage through design and decor, all-new contemporary amenities provide the very best in modern hotel experiences. Re-opening July 2018 ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Orbitz, Hotwire, TripOnline SA, Cancelon, getaroom.com, Evoline ltd, HotelQuickly and Cheap Tickets so you can book your Mount Royal Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mount Royal Banff
Hotel Mount Royal

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing