We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice stay”
Review of Mount Royal Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Mount Royal Hotel
Ranked #23 of 34 Hotels in Banff
Reviewed April 15, 2013

We stayed one night at Mount Royal Hotel this weekend, using an online coupon. The staff was friendly and the room nicely appointed. I was impressed with the cleanliness. This is not a new hotel, but the beds felt new and the bedding was crisp and clean. The bathroom hadn't been renovated in a while, but was roomy enough.

The only thing that I didn't like was the bathroom lighting - the only light was over the sink which made the shower area quite dark.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Donna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre F, Director Of Operations at Mount Royal Hotel, responded to this reviewResponded April 17, 2013

Dear Donna L.

Thank you so much for the very kind comments about our hotel, we strive to meet and exceed our valued guest's expectations!
You will be pleased to know we have begun renovations in March 2013 of all our bathrooms and inproved lighting, low flush toilets, new sinks, faucets and countertops are part of the Refreshing!

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,104)
Traveler rating
Traveler type
Time of year
Language
  • More languages

737 - 743 of 1,104 reviews

Reviewed April 13, 2013

Great location in center of town with neat and clean decent size rooms. Ski Bus Shuttle stop right behind hotel. Service not great...front desk staff seems like they feel like they are doing you a favor when you ask a question. Hot tub not working one day during my stay and the key continued to demagnetize. For the price and because of the location would stay here again...just don't come expecting more than the basics in a good location.

  • Stayed: April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dave961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Executive Coordinator at Mount Royal Hotel, responded to this reviewResponded May 7, 2013

Dear Dave961:

Greetings from the Mount Royal Hotel!

While we are pleased to hear that you enjoyed our central location and our reasonably priced, clean, decent sized rooms, it is upsetting to hear that you were less than satisfied with other areas of our hotel. I have passed on your comments to the respective departments and, rest assured, they will not be ignored. We aim to constantly improve our service standards and it is with insight such as your own that we achieve this.

Thank you for your comments and we look forward to the opportunity of welcoming you back on your next visit.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2013

We stayed 4 nights as part of an Expedia ski package (CAD $950 pp which included hotel, Hertz car rental and Westjet flights from Toronto). Likes: great location in centre of town, convenient parking, comfortable/spacious room and bed. Dislikes: slow/intermittent WiFi, limited dining options, street and corridor noise. Problem with shower was fixed promptly. Hot tub in basement good place to soak. Suggestions: bring earplugs, try to book a room on parking lot side. Nearby dining options include Chaya noodle bar (excellent quality/great value) and Coyote Grill (for a pricier, special night out). Best nearby pub: Elk & Oarsmen. Buy your lift tickets online at Costco.ca (3-days/3-resort pass: $180 + taxes).

Room Tip: Parking lot side, away from elevators is quietest
See more room tips
  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

We have stayed at this hotel a number of times over the years. Our first visit was actually complete coincidence and now it is the only place we stay in Banff. Our first visit and everyone after has always been great. Our first visit happened because we went to our old usual hotel the Banff Springs and the power happened to be out in Banff. They couldn't help us because they didn't know if they had rooms or not but the Mount Royal Hotel had lights on, a generator powering them and a room for us. We haven't looked back. This most recent visit was with our two grand daughters (8 and 4), they had a room when we walked in, it was clean, freshly renovated and as always very comfortable. The staff are friendly and helpful. Ample parking at the back and we always ask for a room on the back - away from the main drag. The hotel is well located right in town so in walking distance to everything. It might be 3 star but it is definitely more than that in our books.

Stayed: April 2013, traveled with family
1  Thank DAB_LMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

The location of the Mount Royal can't really be topped! Right on Banff Avenue, and as one of the stops for the ski bus it means that you don't have to walk anywhere with your skis! Room was very spacious and the bed was comfortable. Didn't have a chance to use the whirlpool, which was down in the basement - but looked ok. There is a Tony Roma's within the hotel and a separate bar/lounge. Would definitely stay here again.

  • Stayed: March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Miss S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

We stayed here for one night over the weekend. The reviews that mention the thin walls are right, but having said that we didn't hear anyone at night or in the morning so we weren't bothered. Very clean and modern room, lovely design. Comfortable beds and the people at the desk were very pleasant and helpful. Free parking and wifi is a bonus. Amazing location, will absolutely stay here next time.

  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank D C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2013

This hotel has perhaps the best location in all of Banff, being right on Banff Avenue in the very middle of the action. Restaurants, pubs, bars and shops are located just outside the hotel and you can easily walk anywhere in town from here. The hotel itself is nice, though a little dated when compared with some other hotels in town. That said, we got a great price for a night's stay and would happily stay here again. No complaints whatsoever.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank USCTrojansFan23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Banff hotels
0.3 mi away
Elk + Avenue Hotel
Elk + Avenue Hotel
#11 of 34 in Banff
1,511 reviews
0.1 mi away
Brewster's Mountain Lodge
0.6 mi away
Fox Hotel & Suites
Fox Hotel & Suites
#10 of 34 in Banff
2,226 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Moose Hotel and Suites
0.4 mi away
Banff Aspen Lodge
Banff Aspen Lodge
#8 of 34 in Banff
1,500 reviews
0.3 mi away
Banff Ptarmigan Inn
Banff Ptarmigan Inn
#24 of 34 in Banff
1,154 reviews
Show Prices
Show Prices
Show Prices

Been to Mount Royal Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 34 Hotels in Banff
Price Range: $372 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 133
Official Description (provided by the hotel):
Due to the December 2016 fire, the hotel is now closed and under renovation. Inspired by heritage. Re-imagined for today. For generations, locals and visitors built a community around the Mount Royal Hotel. That spirit is captured in our brand new start: a surprising, exciting take on classic Banff accommodation. While we honour our heritage through design and decor, all-new contemporary amenities provide the very best in modern hotel experiences. Re-opening July 2018 ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Orbitz, Hotwire, getaroom.com, Evoline ltd, HotelQuickly, Cancelon and TripOnline SA so you can book your Mount Royal Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mount Royal Banff
Hotel Mount Royal

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing