The location is great, right in the heart of Banff. The service was just okay. We received a phone call from the front desk at 3am telling us we needed to switch rooms because we were in the wrong type of room. How absurd considering the front desk checked us in! We complained to the manager and they discounted our stay but should have done more. The rooms & bathrooms need some serious updating. They are so dated and for the price the rooms should be more modern, clean and renovated.
- Official Description (provided by the hotel):
- Due to the December 2016 fire, the hotel is now closed and under renovation. In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more less
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- Also Known As:
- Mount Royal Banff
- Hotel Mount Royal