Checked in on Friday night Feb 15, and were kept up from 10pm - 5am with the noise of a group that had been placed on the same floor as us. Furthermore we were placed 2 doors down from the elevator to make things worse.
We were startled at 2am when a girl stepped off the elevator and shreaked at the top of her lungs. At this point I called the front desk and spoke to the night auditor. I asked if they had security in the hotel as it sounds like a big party in the hallway. He then said he'd be right up. They all went to their rooms and shortly after that it continued.
In the morning I spoke with the front desk supervisor and asked if we could be moved from the front to the back of the hotel and on a different floor. She then took no time in telling me that there was no rooms left for the evening. I've been in the hotel industry 12 yrs and even I know that you take care of the guests you already have and the checkin's to come take a back seat until you have. This girl obviously needs further training from her manager. VERY displeased with this hotel!
- Official Description (provided by the hotel):
- Due to the December 2016 fire, the hotel is now closed and under renovation. In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more less
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- Also Known As:
- Mount Royal Banff
- Hotel Mount Royal