We recently stayed at this hotel and signed a waiver regarding not leaving a dog unattended in our room. We briefly stepped out with the dog left in a crate in the room (broke the rules). Our dog must have barked and disturbed neighbours which is not a normal occurrence with our dog. We returned to the hotel to a locked room so we went down to the desk to get back in and there was our dog at the reception desk.. I'm not sure who gave them the right to steal or remove anything from a room since the waiver clearly indicates that the guest will have to remove the pet if necessary. We were not informed or contacted!
I would also like to note that when booking the room, I asked if there are any rooms available with 2 beds. They told me that there were none so I then booked 2 separate rooms. What do we arrive to... 2 rooms each with 2 beds in them. Oh we also found a random pill capsule on our floor when we arrived.. nice nasty touch. Needless to say.. not impressed and poorly managed.
- Official Description (provided by the hotel):
- In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more less
- Reservation Options:
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- Also Known As:
- Mount Royal Banff
- Hotel Mount Royal