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Mount Royal Hotel
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Reviews (1,104)
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Reviewed September 19, 2012

I've stayed at the Mount Royal multiple times.

The location is incredible. You walk out the front door of the hotel and you're in the heart of town.

The rooms are clean. The beds are incredibly comfortable. And the hotel staff is friendly. We travel with a small dog, and we've always been accommodated. Yes the back of the hotel faces a large parking lot, but really how much time do you spend in your room when you're in Banff? And when you're surrounded by mountains it's hard to complain.

If you're an early riser, go for a walk in town and you'll see Deer walking down the main road munching on the potted flowers and shrubs.

Infact, I'm headed back to Banff in October and will be staying here.

  • Stayed: October 2011, traveled with family
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1  Thank D_Travel83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, MT Royal Hotel at Mount Royal Hotel, responded to this reviewResponded December 4, 2012

Dear D

Greetings From the Mount Royal Hotel!

Thank you for taking the time to comment on your stay. I am very happy to hear we succeeded in making your stay an enjoyable one and that you were able to have such had a restful sleep. I have taken the liberty to pass your comments on to the team members who made an extra positive impact during your stay.

We look forward to welcoming you back again in the near future.

Sincerely,
Sarah Lofts
Manager on Duty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2012

The location is perfect, right on the main street near all of the restaurants and the ski bus stopping right behind the hotel is excellent for skiers. The restaurants is brilliant and the Jacuzzi is good, a pool would be excellent, the hotel is very clean and the rooms are good just could be updated. Overall a good stay.

  • Stayed: November 2011, traveled with family
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1  Thank bill22997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Mt Royal Hotel at Mount Royal Hotel, responded to this reviewResponded December 4, 2012

Dear Bill

Greetings from the Mount Royal Hotel!

Thank you for sharing your Mount Royal Hotel experience! We were glad to hear that you enjoyed your stay with us. We always strive to ensure our guests are happy during their stay and our team is humbled and found it a joy to have you and your family in -house.

We look forward to serving you again on your next Banff getaway.

Sincerely,
Sarah Lofts
Manager on Duty

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Reviewed September 4, 2012

Perfectly located. Reasonably priced. Classy rooms with good clean compfy beds. Great view. Nice lobby area with friendly staff. Good restaurants all around including in the hotel itself. We loved it here, this is now our new Banff hotel. The only thing we missed was a mini fridge in our room but there is an ice machine so now we know this we will take a cooler with us next time.

Room Tip: This is the place to stay in Banff, without a doubt for shopping and nightlife etc. The location is absolutely the best unless its a quiet time you want then its probably not for you.
  • Stayed: August 2012, traveled as a couple
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1  Thank janetmct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Mt Royal Hotel at Mount Royal Hotel, responded to this reviewResponded December 4, 2012

Dear Janet

It was a pleasure to host your visit to both Banff and the Mount Royal Hotel. It is fantastic to hear that you enjoyed your stay. I’m happy that you were able to take advantage of the hotel’s central location and all our town has to offer its guests. We found it a joy to have served you in house.

Thank you for sharing with us and we look forward to serving you again soon.

Sincerely,

Sarah Lofts
Manager on Duty

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Reviewed September 4, 2012

The best part of the hotel was the central location. Also, the beds were comfortable, the wi-fi worked perfectly in our room, and there was a good selection of TV channels. On the other hand, the outdated bathroom was incredibly tiny and we experienced technical difficulties with our key cards. Also, the communal jacuzzi was in a windowless basement room with bad lighting and tiled floors (you feel like you're sitting in the middle of a McDonald's). When we arrived at the hotel, we ended up driving around the block, trying to figure out how to get into the parking lot. In the end, since there weren't any clear entrance signs, we just entered through the exit lane. Another observation: My family and I weren't package tourists, but it seemed that all the other guests were arriving on tour buses.

  • Stayed: August 2012, traveled with family
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1  Thank newyorker1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, MT Royal Hotel at Mount Royal Hotel, responded to this reviewResponded December 4, 2012

Dear Newyorker

I was very pleased to read that you had a good experience while staying with us. We are one of the best placed hotels in town, seconds away from all the shops and restaurants.

Thank you for your constructive comments. I have taken the liberty to share your specific comments with the appropriate departments. We do use these as tools to help us improve and maintain our standards.

Once again, thank-you for your feedback, we look forward to serving you again in the future.

Sincerely,
Sarah Lofts
Manager on Duty

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Reviewed September 3, 2012

The hotel is located (like the others) in Banff Avenue. Its got parking slots for Buses,cars,RVs. The front desk was courteous. I wasnt impressed with the rooms. Really Really small rooms.. Three people in the room and you are fighting for an elbow room. The beds were opposite to each other ..Too many things put together. Im sure they very well know about the elephant in the room but dont want to do anything about it. The internet was sluggish and never got connected once. Did not use the restaurant as Banff has tons of options from Italian to chinese to continental. There was a computer in the room that I stayed but as good as useless. No Fridge/Micro. Cramped space for tucking away your luggage. If you have more then a bag then the bed is the best place to keep it. Im sure there are better hotels then this and for the price charged I sure wont visit this again.

  • Stayed: August 2012, traveled with family
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1  Thank Ison P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, MT Royal Hotel at Mount Royal Hotel, responded to this reviewResponded December 4, 2012

Dear DamnTimeShare

I was sorry to read that your stay did not fully meet your expectation. I do agree with you that our location is perfect, seconds away from all that Banff has to offer. As for the room décor, you will be happy to know that we will be commencing renovation in our guest rooms this fall. The product will be more fresh and modern looking. I would hope that you will come back and see for yourself.

Thank you again for your feeback, we look forward to serving you again.

Sincerely,
Sarah Lofts
Manager on Duty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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