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“Reasonable in Banff”
4 of 5 bubbles Review of Mount Royal Hotel

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Mount Royal Hotel
Ranked #23 of 32 Hotels in Banff
Klamath Falls, Oregon
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Reasonable in Banff”
Reviewed February 1, 2012

We stayed two nights in Room 524 (on the 3rd floor) located in what looked like an addition, away from the main lobby. It was somewhat small but clean. The classic decor was interesting. The queen bedding was basic, but, clean and comfortable. The bathroom was small with a low ceiling making the shower space very dark with the curtain closed. Although this room was in the addition and updated somewhat recently, it had it's blemishes. The bay-like window looked over Banff Ave. with a view of Sulpher Mt. in the background. The Internet connection was somewhat slow; adequate to websearch and e-mail documents, which I did. The checkin and checkout staff were fine. I was able to find parking even after returning in the evening. The entire town of Banff experienced a blackout for 3-4 hours. We got back into town after 8pm and most everything was closed. Hard to find dinner in a powerless town and the businesses were hurt this night. However, Mount Royal somehow had backup power. There was electricity throughout the hotel when the rest of the town was black. The on-premise restaurant was one of the few open and serving as well as the adjacent pub downstairs at basement level. There is something to be said for that. I would consider staying here again for under one twenty.

  • Stayed June 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IchiroK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,103 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (233)
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English first
Calgary, Canada
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 30, 2012

This hotel is a great place if you want to be centrally located in Banff. The rooms are clean, well priced and getting more modernized year after year. I like this hotel, especially the Pinnacle Suite for larger gatherings. The only downside is that there is no swimming pool.

Room Tip: They have 3D panorama's on their web site
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Terceratops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager at Mount Royal Hotel, responded to this review, January 31, 2012
Thank-you for taking the time to send us your feedback regarding your most recent stay at the Mount-Royal hotel,

I was very pleased to read that you had such a good experience while you were staying with us. I will pass on your comments to our housekeeping team, they are very proud of the work that they do. I’m glad to see that you noticed the improvements that we are making to our guest rooms, and we are not done yet!

Once again, thank-you for your comments and we hope to see you in the near future.

Hotel management
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Manchester, United Kingdom
Level Contributor
1,362 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 332 helpful votes
Reviewed January 23, 2012

Situation is really good. Small hotel with 3 floors. Rooms we saw were all small though that's to be expected in this area. Clean. Expect some noise if at the front due to drunken idiots of all nationalities including locals. Free wi fi is rubbish. Mountain view from rooms is fabulous.

Stayed January 2012, traveled with friends
Helpful?
1 Thank david n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager at Mount Royal Hotel, responded to this review, January 24, 2012
Thank-you for taking the time to send us your feedback regarding your most recent stay at the Mount-Royal hotel.

I have to agree with you, the view from most of our rooms is fabulous. You will happy to know that our wireless system will be upgraded in the near future, it will be more reliable. Our rooms are pretty much standard size for Banff. We do have larger suites of course. I do apologize about the noise from outside the hotel, Banff is a very busy town every week-end.

Once again, thank-you for your comments and we hope to see you soon.

Hotel management.
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Brisbane, Australia
Level Contributor
194 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed January 22, 2012

Stay here! The Mount Royal is a location to die for - right in the beautiful town of Banff with access to public transport outside your front door and coach tours by Brewster at the back door! They even have a waiting lounge when you are waiting for a tour or transit bus to Calgary. The hotel has its own bar and restuarant but is also connected to another one downstairs - so you have choice without having to brave the cold weather too. The reception staff were helpful and they ahve a lovely quiet space for internet access for geusts without computers. It was a home away from home for us. All the staff, including houekeeping were really friendly and Stirling at the tour desk was full of information, hints and tips as well as being friendly. The rooms were a nice size and very clean. Classically decorated we had a room with two queen beds and still had room to move with three of us in there. Great stoarge capacity in the rooms. You can't go past the Mount Royal for location, service and feeling very 'Rocky Mountain'. Would stay again in a heartbeat. In fact I just want to go back ... all of Banff is magic.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PandSMadison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager at Mount Royal Hotel, responded to this review, January 24, 2012
Thank-you for taking the time to send us your comments regarding your last visit at the Mount-Royal hotel.

I was very pleased to see that you’ve had such a good time while you were staying with us. I will pass on all of your nice comments to our staff. We do take great pride in proving excellent customer service. I have to agree with you, our location is unbeatable, seconds away from all that Banff has to offer.

Once again, thank-you for your feedback and we hope to see you again.

Hotel management
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Edmonton, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 22, 2012

This hotel needs sound proofing and staff that care. My husband and I stayed here for 2 nights in a standard 2 queen bed room. The room was large enough but the bathroom was the size of a closet! It truly needs reno work. The bed was ok but the pillows were terrible and lumpy.
Why are we tired? FYI. Never stay on a Banff Ave hotel on a friday and saturday. Nothing but hallway laughter and loud talking all night. So inconsiderate. My husband phoned twice to complain both evenings and no change.
As a consolation the desk attendant did give us a 50 dollar break on the cost for the inconvenience.
Not Recommended. Anywhere but here!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SharonC_ot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager at Mount Royal Hotel, responded to this review, January 24, 2012
Thank-you for taking the time to send us your feedback regarding your recent stay at the Mount-Royal hotel.

I was very to see that your experience was not to your satisfaction. Our staff always take great pride in providing outstanding customer service. I do apologize about the noise during the night, our hotel is right down town and at times the noise from the street can get a bit loud. We are always happy to give our guests a different room if our occupancy permits it.

Once again, thank-you for your comments we do take them to heart.

Hotel management.
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Travelers are raving about these Banff hotels

St. John's, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 19, 2012

Great staff, pleasant friendly and efficient in all areas. Excellent service during a very busy Christmas/New Year's season. Minimal wait time at front desk and quick response to anything needed. Hallway carpets slightly worn but with so many people walking through with ski boots on, easy to forgive this one imperfection. Excellent value.

Room Tip: We had a two bed room which was larger then many I have been in but I did hear complaints that the o...
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JAMB364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager at Mount Royal Hotel, responded to this review, January 21, 2012
Thank-you for taking the time to send us your feedback regarding your most recent at the Mount-Royal hotel.

I was pleased to see that your comments. It looks like you’ve had quite a good experience while you were with us. Staff training is one of our primary goal, we take great pride in providing the best possible service to all of our guests.

Once again, thank-you for your comments and we hope to see you again

Hotel management
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southampton
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 10, 2012

We have been to banff for the past 8 years, and for the past 7 years always stayed in the same hotel The Caribou Lodge, unfortunatley for us, this hotel was not available to us through our tour operator. We were offered the Mount Royal, we knew of this hotel and thought from the outside it looked OK so we booked it!! bitterly disappointed with the whole of our stay in this hotel!! the only good thing was that it is in the centre of town, but other than that there is nothing really good that I can say about this hotel. When we arrived and checked in which was rather late in the evening (christmas eve), we where given the key, we went upto our room, it was the smallest possible room, with one double bed, the smallest closet (the hanging rail went from front to back of closet rather than side to side) this gave us about a foot of hanging space! we had a chest of draws with just 3 draws! we where staying for two weeks skiing holiday, and therefore not enough storage space at all!! We where next door to the laundry room and throughout the stay people used it very late at night, the walls are very thin so we heard the water filling the washing machines and the noise of the machines, even though there was a sign that said the laundry was open from 10am until 10pm, no-one took any notice of this, one evening we came back, after an evening out and there was two people sat on the floor outside our room and laundry, chatting away late into the night, the walls being so thin we could hear all there conversation, due to the walls being so thin, we could hear all doors opening and closing, after a days skiing on christmas day, we got back to the hotel, we had to ask the reception staff if there was a hot tub and where it was, and also where was breakfast being served, as NO information was given to us on our arrival!! ~As we had been to Banff for the past 8 years, we knew where everything was in town, but we wanted to try Nakiska for a days skiing, we asked a reception, and they could not give us any information, we then asked the concierge and he could not help, we then picked up a leaflet, and tried ringing several times and was always put on hold, so we asked at reception if they could find out for us, they said that they would and would leave a message on our room phone for when we got back, but nothing!! We ate in the paddock pub which is part of the hotel, and this was a disaster from the start, we waited 90mins for a burger and a steak sandwich, but when it finally arrived it was so overcooked it was disgusting!! When we checked out of the hotel, we recieved our checking out statement for a breakfast and a phone call, and we where charged over $50, when I queried this, I was informed that this hotel charged for local calls (The Caribou dont charge for local calls), so the couple of calls to Nakiska where charged! and the cost of the call to the UK was obscene!! again compared to the 20c per minute charged by the Caribou Lodge!! Basically we where not impressed with the Mount Royal and would most definitley not stay here again!! If I cant stay at the Caribou Lodge I probably would not go back!!! ~The bed was the most uncomfortable thing I have ever slept in, so soft that if we moved it felt like a water bed!! and the pillows where terrible! the thermostat in the room kept changing itself all the time, we set it to 68 and when you wake up its set itself to 72, we had a window in the room, but it was a solid piece of glass - you could not open it - therefore no fresh air !!

Room Tip: do not go for room 363, it's the in the old part of the hotel, looked directly out to a wall and...
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cassie162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager at Mount Royal Hotel, responded to this review, January 18, 2012
Thank-you for taking the time to send us your feedback regarding your most recent stay at the Mount-Royal hotel.

I was very sorry to see that your experience did not meet your expectations. We always try our very best to ensure that all of our guest have a pleasant stay while they are with us. I will personally go have a look at the mattress in the room in question. We have recently changed all of our beds in all of our guest rooms. You will find that most hotel charge for all phone calls, it is quite a standard procedure in Banff. I do apologize for the location of your room, not all of our rooms have a mountain view but pretty close to it. We are always happy to try and move a guest to different room if occupancy permits.

Once again, thank-you for your comments. We do take them to heart.

Hotel management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mount Royal Hotel

Property: Mount Royal Hotel
Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
Official Description (provided by the hotel):
Due to the December 2016 fire, the hotel is now closed and under renovation. In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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