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“Great location and nothing wrong with the hotel” 4 of 5 stars
Review of Mount Royal Hotel

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Mount Royal Hotel
Ranked #22 of 32 Hotels in Banff
Maidstone, UK
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Great location and nothing wrong with the hotel”
4 of 5 stars Reviewed May 31, 2011

This was the second hotel in our tour of Canada and you can't beat it for it's location. Right in the heart of Banff! There was nothing wrong with our room, it had free wireless, a comfortable bed, fixtures and fittings all seemed fine and we were at the back of the hotel overlooking the mountains.

We didn't eat in the hotel but the bar was comfortable and friendly - if you want somewhere comfortable with a fantastic location then this is for you!

  • Stayed May 2011, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank JoF-W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager at Mount Royal Hotel, responded to this review, June 7, 2011
Thank-you for sending us your feedback regarding your recent at the Mount-Royal hotel.

I’m truly happy to see that you had such a good experience here at the hotel. Our location is for sure one of our biggest asset, walking distance from pretty much all shops and restaurants. I’m glad you’ve enjoy the fantastic views that our hotel as to offer. We take great pride in maintaining an up to date product, we always try to improve our rooms and services as well.

Once again, thank-you for your comments and we hope to see you in a near future

Hotel management
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933 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (214)
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English first
Carrickfergus, N Ireland
Level Contributor
136 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed May 26, 2011

Stayed here as final hotel in a tour of vancouver and rockies. Room was a pokey space at the back of the hotel. Looked out of net curtains to se the view!!!! which turned out to be two brick walls and a window opposite. After staying in 5 lovely hotels en route from Vancouver this was a big let down. There was alot of noise on our last night at the back and the police were called after a number of complaints from guests. People were running around the corridors at 2.30am and we were hoping for a good nights sleep prior to a 9hour flight back to london. Guests in the front of the hotel also endured noise at the front -ok I know it isnt the hotels fault that the holiday weekend yobs were out in force. Front office staff extremely unfriendly. BEST MEMBER OF STAFF the lovely guy in charge of the breakfasts - he was friendly and chatty. I'm recommending tha our tour company Titan move to another hotel, even if you have a 5 minute walk to the centre of shops.

Room Tip: What best room.
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  • Stayed May 2011
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank briers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager at Mount Royal Hotel, responded to this review, June 4, 2011
Thank-you for taking the time to right a revue regarding your last visit at the Mount-Royal hotel. We truly appreciate it and we do use comments like yours as a tool to improve.

I was very disappointed to see that your visit was not fully to your liking. We are right down town, minutes away from all the shops and restaurants but unfortunately, at time, it can get a little noisy outside the hotel at night. We are always happy to provide our guests with a different room providing that our occupancy permits us to do so. We do understand the need for a good night sleep, especially the day before flying home. I will personally pass on your nice comments to your breakfast server.

Once again, thank-you for your feedback and I truly hope to see next year.

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Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 22, 2011

Seriously... Dont do it....
It is terrible and the staff are rude!
We were given a TINY room with a view of the roof. We had to switch rooms.
It is old and dirty and just not plesant at all.
The location is amazing. you are right in the middle of all of the night life and shops.
If it was only $80.00 a night to stay there it would be worth it. But $150.00 is way to much to pay for what you get.

  • Stayed March 2011, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Palmtrees94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager at Mount Royal Hotel, responded to this review, June 4, 2011
Thank-you for taking the time to send us your feedback regarding your most recent stay at the Mount-Royal hotel.

I was sorry to read that you did not have a pleasant stay. We do take great pride in insuring that all of our guest needs are met at all times. We have different room category, some rooms are smaller than others just like most hotels in Banff and price do vary depending on how a guest makes his or her booking.

Once again, we do apologize if your stay did not meet your expectation and hope that you will try the hotel one more time

Hotel management
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Travelers are raving about these Banff hotels

London, United Kingdom
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed May 20, 2011

On the front desk is a electronic brochure with very attractive refurbished looking rooms. It seems that many of the rooms are in need of refurbishment and small by Canadian standards. There is a charge for local and free 0800 numbers. This is in the centre of town and therefore in a noisy location and does attract noisy guests. The outlook of some rooms is poor but they are quiet as not facing the main street.

Room Tip: you will have to pay extrafor superior and up room
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  • Stayed May 2011, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank theairtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager at Mount Royal Hotel, responded to this review, May 21, 2011
Good morning and thank-you for taking the time to send us your comments regarding your last visit here at the hotel,

I was sorry to see that your experience was not to your liking. In regards to the phone charge, we do charge for all outgoing calls, this practice is quite common in most of Banff hotels. We try to upgrade our room décor as often as possible. For example, we now have white bedding in all of our rooms now, and we will have flat screen TV in all of our rooms in the next couple of months. Like most hotels in Banff, some rooms are quieter then others. We are quite happy to room move you if the room is not to your liking.

Once again thank-you for your feedback

Hotel management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed May 8, 2011

Our room was hot and stuffy with no way to cool it down. Were told by staff that air conditioning had not been turned on yet. Since we were unable to open a window we asked to be moved to a room that had windows we could open. We were relocated to a room above the back entrance and even though we could open a window to cool the room down, we had to endure the noise of diesel buses idling bellow us and noise of people coming and going. Didn't sleep very well because of all that. On the upside the hotel is conveniently located on Banff ave, and is reasonably priced. Would not stay there again however due to not being able to control the temperature of the room.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Russ H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager at Mount Royal Hotel, responded to this review, May 10, 2011
Good morning and thank-you for taking the time to send us your comments regarding your most recent stay at the Mount-Royal hotel.

I was sorry to see that you did not fully enjoy your stay her at the hotel. In regards to the heating issue you’ve experience, we are in the process of rectifying the problem. We are an historic hotel and we do face challenges like this one from time to time. We are always doing everything possible to make sure that our guest are comfortable at all times.
I would hope that you would consider giving us another chance in the future.

Once again, thank-you for your feedback

Hotel management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elgin, United Kingdom
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 28, 2011

Arriving at the hotel early we couldnt checkin but they gave us a parking pass that meant we could park up and go for some lunch. The rooms are comfortable but I found the bed a little soft however my wife and daughter felt they were fine. The room was very clean and in a good state of repair. The only thing was we were in the new wing which is quite a walk away from the lifts, if you are less mobile ask for a room close to the elevators. The good thing and the bad thing about the hotel is its location, on the first night a saturday it was noisy outside until about 2 am not helped by our room being almost over the entrance to a night club, however the subsequent nights it was fine. However to be in the centre of Banff this is a small price to pay. The concierge Ryan is one of the most helpful people we encountered on our trip and is really knowledgable and professional. We would happily recommend this hotel and would stay again.

  • Stayed April 2011, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank jockboyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager at Mount Royal Hotel, responded to this review, May 3, 2011
Good afternoon and thank-you for taking the time to send us your comments regarding your most recent stay at the Mount-Royal hotel.

I’m pleased to see that you had such a good time here at the hotel. I do agree with you, our location is unbeatable, right in the heart of Banff, difficult to top this. I will pass on your nice comments to our concierge Ryan. And just on a side note, we are in the process of purchasing new mattresses for the entire hotel so hopefully you will find the beds more comfortable on your next visit.

Once again, thank-you for all of your feedback and we hope to see you again.

Hotel management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 25, 2011

On my next trip to Banff I would stay here again as it is located right in the middle of the town, easy access with the shuttle from Calgary airport and the rooms were clean and comfortable. The only things are that housekeeping came to clean the rooms at 8:00am - a bit early and the staff were unable to provide good options for eating out which were not located in the hotel.

  • Stayed April 2011, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Alkenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager at Mount Royal Hotel, responded to this review, April 26, 2011
Thank-you for taking the time to send us your feedback regarding your recent stay at the Mount-Royal hotel,

I’m thrilled to see that you had such a positive experience here at the hotel, I couldn’t agree with you more regarding the location of the hotel. It’s central, right down town and minutes away from all the shops and restaurants, very convenient. I will pass on your comments to our Executive housekeeper regarding the 8:00am start, thank-you for letting me know. As for breakfast, I personally will make sure that all of our front line staff at front-desk are familiar with all breakfast restaurants.

Once again, thank-you for your comments and we sincerely hope to see you again.

Hotel management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mount Royal Hotel

Property: Mount Royal Hotel
Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 32 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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