The hotel was average it was out dated unfortunately and very confusing trying to find pools and parking etc. However the customer service was the worst I've ever experienced. The one ice machine in the whole hotel was broken and when I went down to the lobby to get ice they seemed very annoyed and sent me to the restaurant to get ice it seemed like they didnt want to help me. Aswell when we ate in the restaurant the food was mediocre but our server again was lazy when i asked for a refill of water she pointed me to the buffet so i could go fill it myself. It was quite annoying. Also one of my friends got to the hotel later then us and the front desk wouldnt let her upstairs without a key, he wouldnt even take her up to the room to prove she knew us he just asked her to leave and luckily she knew people staying at a different resort. It was an okay experience they just need new staff.
- Official Description (provided by the hotel):
- Located on Banff Avenue the Inns of Banff has some of the best views in all of Banff. With 244 rooms this 3.5 star hotel has it all - ski rentals, award winning Wildfire Grill, Bears Den Lounge, both an indoor pool and jetted hot tub along with an outdoor hot pool, heated underground parking, Japanese restaurant Miki, Gift shop, and more. ... more less
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- Also Known As:
- Inns Of Banff Hotel Banff
- Inns Banff
- Hotel Banff