When we first arrived we had to up grade our room to actually even be in the main building. This was after I had requested to be near to the hot tub, I would have just assumed that someone would have clarified with me that the room I actually booked was in a completely separate building, far away from the hot tub. Once we paid extra to be in the main building we were surprised when we arrived outside our room to find that the rooms were still being cleaned. We were told that ours wasn't ready yet, but after we opened the door we saw that it had. It leaves a really strong impression when hotel staff aren't aware of what had been cleaned or not. It made us uneasy and unsure if in fact our room had been cleaned or if it was just a quick cover up job, because clearly the staff was behind (we arrived at 6pm!).
I don't appreciate being monitored when going into the hot tub to relax either. The one thing that I always book this hotel for is for the amazing views outside the hot tub. I usually don't even think about which hotel to book because I love the hot pool so much, I also ALWAYS recommend it to friends when they ask for my advice. However, that will change. Not being able to enjoy a mug of coffee in the morning in the hot tub takes away from the relaxation, and being constantly monitored makes me feel Juvenal. I will be looking for a new go to hotel when staying in Banff due to these unfortunate experiences.
- Official Description (provided by the hotel):
- Located on Banff Avenue the Inns of Banff has some of the best views in all of Banff. With 244 rooms this 3.5 star hotel has it all - ski rentals, award winning Wildfire Grill, Bears Den Lounge, both an indoor pool and jetted hot tub along with an outdoor hot pool, heated underground parking, Japanese restaurant Miki, Gift shop, and more. ... more less
- Reservation Options:
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- Also Known As:
- Inns Of Banff Hotel Banff
- Inns Banff
- Hotel Banff