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“Nice front desk staff and that's about it.” 2 of 5 stars
Review of Inns Of Banff

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Inns Of Banff
Ranked #30 of 32 Hotels in Banff
southern alberta
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Nice front desk staff and that's about it.”
2 of 5 stars Reviewed January 26, 2013

We come to banff every weekend in the winter. This would be an emergency only hotel, if I ever had to stay here again. Besides the drunks hanging out in the walkway at 6:30 yelling and swearing, and the mouldy tiles in the bathroom can't think of a reason to ever come back here. To say its in desperate need of a facelift would be an understatement. Never again.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank katemar12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (223)
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English first
Calgary
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed January 22, 2013

My wife and I stayed in the Swiss Village building of the Inns of Banff. Inside our room, was a stained toilet which ran non stop, every corner where the walls met the floor was encrusted in filth, and the room itself was not exactly built to keep noise from other rooms out, if you get my drift. Definitely not what we were expecting from a hotel in Banff, Alberta which is known for its resort like getaways. The service at the front desk was good, the staff was friendly and knew what they were doing which impressed me. This hotel has a roof top hot tub, which is actually quite spacious. The problems we had with it were it did not have adequate change rooms and no storage to put your personal belongings while in the tub. Since it is in the B Building of the hotel, guests who are not staying in that building will have to walk outside to access the tub, then if you don't want to change in the tiny washroom, you will freeze when you have to walk back to your room in your soaking wet swim trunks! They also do not provide ski equipment storage, yet do not allow you to take them to your room either! It just did not seem like a place where you could get away from it all. We will definitely look elsewhere from now on!

Room Tip: Look around at other options before selecting this hotel. We didn't pay a high price, but defin...
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  • Stayed January 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_of_Banff_GM, General Manager at Inns Of Banff, responded to this review, February 21, 2013
The Swiss Village building is the budget accommodation at the property. Rooms in the main buildings are much closer to the amenities and have upgraded appointments including 40 inch flat screen televisions.
In addition, there is storage space for belongings at the outdoor hot pool and abundant complimentary ski storage in both the main buildings and right beside Swiss Village.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Banff hotels

1 review
2 of 5 stars Reviewed January 20, 2013 via mobile

The rooms are in tough shape. The patio the looks onto the moutains is cracked and chunks of it slide around. Almost slipped when I went outside to check it out. The walls and furniture are dinged up. The parking in this facility is terrible and the staff was hesitant to help deal with people who were parking in 2 spots with 1 vehicle. I will never stay here again.

Stayed January 2013, traveled with family
Helpful?
Thank Erin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Level Contributor
126 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed January 13, 2013

Stayed here over Christmas. The welcome was very good and the staff on the front desk were alway helpful. We stayed in one of the 3 bed condominiums rooms at the back of the hotel. A bit of a trek through the hotel but at least you keep warm. The rooms were warm and comfortable, ideal for a family get together. Kitchen equipment was good. I personally didn't sample the hot tub but others in the party said it was great. We kept our skis in the ski locker and the only complaint was why they gave us the places next to each other when we were the only people using it....got new places when asked. Other downside was that you can hear noise from rooms above, the dancing children were replaced by the stomping adults. Not a lot you can do, and it didn't spoil the break or keep us awake.

Stayed December 2012
Helpful?
2 Thank anotherscreenname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed January 9, 2013

The accommodations are nice and the outside hot tub is awesome! however,it was very loud! I will give some the benefit of the doubt that we were there over new years and its not normally that loud (assuming). However- last year I stayed in a hostel and it was quieter. If you want a party hotel this is it. The rooms are nothing special but did the trick- We didnt spend much time in the room though as we were out on the mountains everyday. I would consider going back to this hotel- We stayed in the swiss village and rumor had the rest of the hotel wasn't as loud.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Kla030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medicine Hat, Canada
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed January 8, 2013

we stayed for two nights and felt the hotel overall was in good shape and clean our room wasnt. The room really needed to be wiped down better around the sink and floor tile part needed to be cleaned as I could see shoe prints. It was worn a bit but over all not bad. Like I said the rest of the hotel was clean and the the outdoor heated pool area was great after boarding to relax in and yo dont have to go outdoors to get to it. Price was good and service seemed good the little time we were there.

Room Tip: get a room near the outdoor pool so you can walk to the pool indoors on your floor down a hall buil...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank bill555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 6, 2013

Our family of 10 with ages ranging from 4 to 65 came for our first Xmas. I must admit we were a bit concerned after reading so many negative revues about the Executive Lodge prior to our arrival. Suffice to say our stay could not have been better. Sure the lodge is old and a bit tired,but for a large family group you couldn't wish for anything better. It is separate from the main building so the kids could make as much noise as they wanted without disturbing anyone. Finally the staff, a big thank you,there seemed to be nothing you couldn't do for us,if we asked,it was done then and there. Thank you for a memorable visit. Regards The Fussell and Lynes lot.

Room Tip: For large family groups the lodge isThe place to stay.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank boofhead48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inns Of Banff

Property: Inns Of Banff
Address: 600 Banff Ave, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #30 of 32 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Inns Of Banff 2.5*
Number of rooms: 244
Official Description (provided by the hotel):
Located on Banff Avenue the Inns of Banff has some of the best views in all of Banff. With 244 rooms this 3.5 star hotel has it all - ski rentals, award winning Wildfire Grill, Bears Den Lounge, both an indoor pool and jetted hot tub along with an outdoor hot pool, heated underground parking, Japanese restaurant Miki, Gift shop, and more. ... more   less 
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Also Known As:
Inns Of Banff Hotel Banff
Inns Banff
Hotel Banff

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