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“Wonderful family resort.”

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Douglas Fir Resort & Chalets
Ranked #27 of 33 Hotels in Banff
Reviewed January 20, 2011

We treated ourselves and family to 4 days at the Douglas Fir resort as an after Christmas gift.
We were very happy with the cleanliness, as well as the hospitality. We we in the Mt. Rundle suite For the six of us, there was plenty of room, privacy, and the jacuzzi tub is huge.
We will be back.

  • Stayed: January 2011
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1  Thank leahdbarnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffFamilyHotel, General Manager at Douglas Fir Resort & Chalets, responded to this reviewResponded January 24, 2011

What a wonderful post-Christmas treat! We are very happy that you were able to stay in our Mt Rundle suite, it’s perfect for larger groups and the Jacuzzi is huge (and a great way to warm up during winter). Here at the Douglas Fir Resort we take great pride in providing a quality housekeeping service and enjoy hearing that it makes a difference to our guests stay. We will pass on your comments to our attentive staff and we very much hope to have you stay with us again in the future.

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762 - 768 of 1,026 reviews

Reviewed January 16, 2011

This is a terrific place to stay for a winter chalet experience. We paid extra to have our own free standing A frame chalet, fully self contained (number 118). Other rooms appear to be in buildings with common walls and may be smaller, I don't know. The view from our deck was beautiful, looking directly over the woods and not another building in sight. We had deer visit us on our first morning much to our daughters delight.

The kitchen is quite small but well equipped, including a dishwasher. The living area was very comfortable, and we enjoyed having an open fire. The bathroom was quite roomy and very clean (as was the whole chalet).

The real bonus for families with children is having the fabulous indoor water slides and associated heated pools. Free for guests but also used by the paying public. There's also an additional indoor swimmming pool area with spa that we didn't use because we couldn't drag our daughter away from the water slides. For younger children there's also an indoor climbing/play centre. Plus there's an electronic games zone and gymnasium. So lots to do for families once back at the resort after a day of fun outside.

If you don't have a car (we didn't) then the location can seem a bit 'away from the action' but it is actually no problem so don't let this be a deterrent - there's a shuttle bus that stops right outside the resort regularly (every 20 minutes?) and it's free for Douglas Fir Resort guests. It only takes a few minutes to get right into the main street of Banff.

This is a well run establishment and the staff were very helpful.

  • Stayed: January 2011, traveled with family
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1  Thank GeckoMtLawley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffFamilyHotel, General Manager at Douglas Fir Resort & Chalets, responded to this reviewResponded January 17, 2011

We are so happy to hear that you and your family had a pleasurable stay with us. The chalets are very popular and a great way to enjoy a cozy, log cabin atmosphere, while being close to our family-friendly amenities. Our property is also well known for its scenic views and being close to wildlife – it is not uncommon to see a deer or two roaming around The Douglas Fir Resort – which only adds to the Banff experience!

Thank you very much for your feed-back and we hope that we can host you again soon.

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Reviewed January 13, 2011

We've stayed at the Douglas Fir every New Year's for the past seven years, and we know we'll have a good time. The kids love the waterslides, pool and playroom, and the adults love the cozy rooms, fireplaces, stocked kitchenettes, city transit into the heart of Banff, and the relaxed environment.

Thanks, Douglas Fir!

  • Stayed: December 2010, traveled with friends
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1  Thank Calgary_Val
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffFamilyHotel, General Manager at Douglas Fir Resort & Chalets, responded to this reviewResponded January 17, 2011

Thank you for your repeat business! It is fantastic to hear such great feed-back and know that we can provide a great New Years vacation for you and your family each year. The Douglas Fir Resort takes pride in being able to offer Banff’s finest family accommodation – including fun activities for the kids and a relaxing, hassle free get away for parents to enjoy.

We look forward to seeing you again this New Year!

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Reviewed January 10, 2011

Without being too excessive our stay was one of the best we have ever experienced. The price was kind of high but the quality was worth the price. They did not have a restaurant in the building which would have made this stay even better. They do have take-out menus that can have the food delivered to your room. Again, this was quite pricey. But in all fairness one of the best places we have ever stayed. We do take a lot of overnight trips so staying in hotels seems to be a part of life.

  • Stayed: January 2011, traveled with family
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1  Thank debbie91956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffFamilyHotel, General Manager at Douglas Fir Resort & Chalets, responded to this reviewResponded January 12, 2011

Debbie, thank you so much for your wonderful feedback; we are delighted to hear that you enjoyed your stay here with us. Our goal is to always provide our guests with a quality stay and I’m glad we’ve succeeded! As you mentioned it can be pricey to ‘eat-out’ or ‘order-in’ in Banff, which is why our fully equipped kitchens and range of packages, including the ‘Bed and cook your own breakfast’ package are so popular. They help save you money. Thank you again, and we hope that we can have you stay with us again.

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Reviewed January 2, 2011

Our stay in a one bedroom condo for two nights was a pleasant experience except for the fact that we could not use the fireplace. The instructions were followed to the letter only to have ashes and smoke fill our room. Concerned we called the front desk and maintenance responded promptly. He informed us that the instructions to start a fire were incorrect. He made adjustments and left. Shortly after more smoke and ashes. Called front desk and a different person responded. Make further adjustments to the fireplace and left. Our problem continued with the room filling with smoke and ash and called for maintenance once again. By this time, our grand children were upset and frightened so we asked that the fire be put out. This brought our evening activities to a halt.
Your reservation staff were most helpful in watching for the Mount Rundle suite to open up so that we could move. They responded quickly when the suite became available for December 28 and 29. We thoroughly enjoyed these accommodations. We would like to make one suggestion and that is that the pots and pans be upgraded to non-stick.

  • Stayed: December 2010, traveled with family
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1  Thank pop60eye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffFamilyHotel, General Manager at Douglas Fir Resort & Chalets, responded to this reviewResponded January 5, 2011

Thank you so much for your feed-back. We are happy to hear that you had a pleasant stay and are very glad that you were able to move into our Mount Rundle Suite – this is one of our most popular rooms. Our wood-burning fireplaces are often a highlight of our rooms here at the Douglas Fir Resort; we genuinely apologize for your unpleasant experience. Please be assured that we will discuss this matter with our Management Team and Staff so this issue does not occur again. Our Management Team is always looking for ways to improve the utensils in the rooms, we appreciate your suggestion. Thank you again for taking the time to give us your feed-back, we hope that we see you and your family again soon!

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Reviewed December 28, 2010

The service was great at reception & housekeeping. All staff extremely knowledgeable, friendly & helpful. Rooms were well equipped, comfy, quiet, immaculate. Bathrooms are fresh & sparkling clean!! Grounds & scenery are spectacular. Will go back anytime and highly recommend this resort to first timers.

  • Stayed: December 2010, traveled with family
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1  Thank wfabing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this reviewResponded December 29, 2010

Thank you so much for your feedback - so glad to know you enjoyed your stay! We will pass along your comments to our staff. Our property is well known for its scenic views and cleanliness. We hope that you have a wonderful New Year and hope to have you stay with us again soon.

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Reviewed December 27, 2010

Stay here if you have young kids, lots of activities to keep them busy plus you don't have to eat out! All you need to bring is food and you are set. I would even consider staying here if I were not traveling with a family. It was very quiet, even with all the kids and excitement. Front Desk Staff were very welcoming and helpful. My bed was awesome, so comfortable, I slept like an angel. Flat screen TVs in every room with a fireplace makes it a the perfect, cozy hideaway!

  • Stayed: December 2010, traveled with family
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1  Thank nifer94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this reviewResponded December 29, 2010

Thank you for your feedback. We are so happy that you and your family enjoyed your time with us at the Douglas Fir Resort. I’m glad that we were able to provide you with a cozy bed after an activity filled day. We will pass along your comments to our staff. We hope that you have a wonderful New Year and hope to have you stay with us again soon.

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Additional Information about Douglas Fir Resort & Chalets

Address: 525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Banff
Price Range: $128 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Douglas Fir Resort & Chalets 3*
Number of rooms: 130
Official Description (provided by the hotel):
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 Giant indoor waterslides, swimming pool, kiddie pool,outdoor hot tub, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Freeinternet kiosk, free local calls and free parking. ... more   less 
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Also Known As:
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Resort And Chalets
Douglas Fir Hotel Chalets
Douglas Fir Banff

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