Honestly the front manager was so rude when we asked to speak to her, Almost like she was angry because she had to deal with us. Every other staff member was amazing and tried to do anything you ask.
My child came home the next day with bed bugs. tired to contact the manager again and she wouldn't talk to us.
rooms are extremely dated and way over priced.
water slide staff are a bit lazy, housekeepers and maintenance were nice.
- Official Description (provided by the hotel):
- Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 Giant indoor waterslides, swimming pool, kiddie pool,outdoor hot tub, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Freeinternet kiosk, free local calls and free parking. ... more less
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- Also Known As:
- Douglas Fir Resort & Chalets Hotel Banff
- Douglas Fir Resort And Chalets
- Douglas Fir Hotel Chalets
- Douglas Fir Banff