I recently spent a week at this hotel and would advise everyone to stay away. Two days before we were to leave one of the housekeeping staff went into our room and took an iPad. When we contacted security they were disinterested at best. they finally came and used a machine that told them what key had opened the door. They finally called the police several hours later. They said it took them that long to figure out which key opened the door. Surprise! it was a master housekeeping key. That is about as far as they went. In speaking with the RCMP constable who was assigned to the case he said the hotel was less than cooperative. The hotel kept saying that the key was only used to clean the room. We showed them that we were there when the room was cleaned and that someone went in after we left. I should note that until we left 2 days later no one offered an apology until we finally talked to who was in charge. It should be noted that we were given the name of someone in charge who repeatedly ignored our voicemails. Upon leaving we were given a discount on our bill but it wasn't even close to what replacing the iPad will cost. In speaking since with the Constable he hotel still wasn't very helpful in his investigation. If you should use this hotel DO NOT leave anything of value in your room.
- Official Description (provided by the hotel):
- Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 Giant indoor waterslides, swimming pool, kiddie pool,outdoor hot tub, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Freeinternet kiosk, free local calls and free parking. ... more less
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- Also Known As:
- Douglas Fir Resort & Chalets Hotel Banff
- Douglas Fir Resort And Chalets
- Douglas Fir Hotel Chalets
- Douglas Fir Banff