We were very pleased to upgrade to Charlton's and had a wonderful stay in a gorgeous loft suite. The staff were friendly and very helpful. We have absolutely no complaints in regard to our stay. The king-bed was incredibly comfortable and the room was spotless. However, it wasn't until after we checked out that we ran into some complications.
Despite having paid in full upon check-in, we were not informed that the pre-authorisation for the ENTIRETY of our booking would not be "unfrozen" until check-out. Had we been advised of this we could have planned accordingly. Instead, we were left to assume that it had been removed upon check-in.
A tip for future travellers: Rather than the hotel having upwards of $1,000 on your credit card to play with, I would recommend that you wait until check-out to pay.
Despite this inconvenient hiccup, our stay was wonderful and I would still recommend this hotel.
- Official Description (provided by the hotel):
- The Charltons Banff is located 5 blocks from downtown Banff. This 3.5 star resort was created in the classic alpine style with natural cedar, combined with a relaxed and comfortable atmosphere, it makes the Charltons Banff the perfect Rocky Mountain Retreat. Start the day with a complimentary Continental Breakfast. After a busy day of mountain activities relax in the indoor pool and whirlpool. ... more less
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- Also Known As:
- Charlton`s Cedar Court Hotel Banff
- Charltons Cedar Court Banff
- Charltons Cedar Court Hotel Banff