So this will be my first negative review - ever! My boyfriend and I came to Banff to celebrate our anniversary and see a musician (yay!). This is a brief explanation of why our stay was unpleasant:
The bathroom light was broken (only stayed on for 2-10 min). We were showering, going to the washroom, brushing our teeth, getting ready in the dark or constantly turning the light back on.The hotel sent maintenance men in & out of our room for the next 2 hrs - very romantic! We didn't feel comfortable leaving our valuables with 2 strangers and ended up being late for the show. I also opted to use the hotel bathroom since ours had men in it.
We understand things go wrong, but we expect compensation and a little understanding from the hotel - which did NOT happen. The hotel said they would call me monday, I had no voicemails/missed calls. I called again tuesday. The woman I spoke to apologized; unfortunately, with a message it was our own fault. I.E. it was our "personal choice" to stay in the room due to being uncomfortable and that others don't feel uneasy in that situation. That "how else is something going to get fixed if we don't send maintenance people", like I said, we understand that but we didn't pay $200 to share our anniversary with maintenance men and be in a blacked out bathroom. Move us to another room maybe. Most importantly, we just expect a professional response. After two heated discussions with the manager we finally got a SMALL discount *face palm....
- Official Description (provided by the hotel):
- The Charltons Banff is located 5 blocks from downtown Banff. This 3.5 star resort was created in the classic alpine style with natural cedar, combined with a relaxed and comfortable atmosphere, it makes the Charltons Banff the perfect Rocky Mountain Retreat. Start the day with a complimentary Continental Breakfast. After a busy day of mountain activities relax in the indoor pool and whirlpool. ... more less
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- Also Known As:
- Charlton`s Cedar Court Hotel Banff
- Charltons Cedar Court Banff
- Charltons Cedar Court Hotel Banff