We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Poor Customer Service” 1 of 5 bubbles
Review of Bow View Lodge

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Bow View Lodge
Ranked #20 of 32 Hotels in Banff
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor Customer Service”
1 of 5 bubbles Reviewed December 24, 2013

We booked a room in Dec 2013. We were excited to have an evening in Banff with our kids. However, within 1 hour of checking in, one of our kids had a medical issue and we had to rush to Children's hospital in Calgary. No one's fault. After a long night at the hospital, our child ended up being ok. However, Even though the hotel was not sold out that night and we only put our bags in the room (ie hadn't used the room yet), the manager said he could not refund our night.. He gave us his number and said he would give us a significant discount on our next visit. We called 1 week later and the significant discount ended up being a discount off their inflated regular rate which was significantly higher than what was being offered at various discount internet websites. In the end we would end up paying $10 bucks below the regular internet rate. Obviously this manager does not have kids. He is not thinking of his customers. This experience definitely will ensure we never go back there.

  • Stayed December 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_BowViewLodge, Manager at Bow View Lodge, responded to this review, December 28, 2013
Thank you for your review. We have contacted you directly to assist you with resolving this matter.

Kind regards,

Bow View Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

615 reviews from our community

Traveler rating
    140
    272
    161
    34
    8
See reviews for
140
308
42
28
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Norwalk, Ohio
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 5, 2013

I have stayed at the Bow View Lodge several times. This is an older hotel that is meticulously maintained, has a great front desk staff, and is very affordable. It's a short stroll to downtown to grab something to eat if you don't want to eat at the lodge next door (although they have a nice breakfast buffet). The front desk staff will give you directions around town or help with restaurant recommendations. I've always had a great stay on every visit and will continue to stay at Bow View Lodge on my travels.

Room Tip: Request a room overlooking the river
See more room tips
  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jennifw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whaley Bridge, United Kingdom
Level Contributor
137 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed November 8, 2013

This hotel has a good location in Banff with plenty of parking and friendly, courteous staff. We were initially given a room with two queen beds and asked if we could change to a king bed, this was no trouble and the king room was ideal. We had a nice view from the balcony and the bed was huge and comfortable. The hotel has a 70's style vibe that we liked and the price was very fair.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 141CathB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed October 27, 2013 via mobile

Nice enough place to stay. Our room had a balcony overlooking the river, and it was a short couple of blocks to the town center. The pool and hot tub next door were a great place to relax. Amenities were simple, the shower drain was slow and the toilet ran constantly. For a basic no frills hotel it does well.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank clover_55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed October 14, 2013 via mobile

I love this lodge- my daughter and I have stayed at Bow View Lodge every October for the past 3 years. It's basic - it's clean, comfortable , affordable and has a fantastic river view.No fuss free parking so we just park our vehicle during our stay as its a short walk to the restaurants and shops from the lodge.The manager and staff team are friendly and available for anything we need. Can't ask for more than that. We will be back next year!

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank JDBacks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 11, 2013

The day was cold, the conference was draining, I arrived at the hotel and felt like I had come home. The clerks were beyond courteous. They were caring, empathetic, and eager to help, even offering suggestions about things one might never have dared to ask. The room itself was comfortable...remember that lovely word "cozy"?...well, it was cozy. My room even afforded me a restful view of Mt. Rundle. Need more shampoo? No problem. Need an extra glass. With pleasure! I almost hated going home, but then, after all, home really is home. This experience, however, was the next best thing. Thank you.

Room Tip: Higher rooms have a better view.
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weymouth
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 10, 2013

we stayed at the Bow lodge for 3 nights on our journey through the Rockies from Vancouver to Calgary. On arrival the reception staff were very helpful and polite. Our room was on the 3rd floor facing the Bow River.....'What a View to see first thing in the morning'.
Our room was a large room with a nice size bed which was very comfortable, coffee maker, fridge, shower over bath with plenty of toiletries. A balcony to sit outside & a large, if not a bit outdated TV (but who watches a lot of TV when you are staying in one of the most beautiful places in the world).
The room was warm very clean...maybe to some the décor would be considered outdated, but to us on only paying $80.00 per night we were more than happy, especially when we had stayed in other hotels for a lot more money per night during our trip and were considerably more outdated.
The sister hotel was very glamorous, but their rooms did not have the lovely river views, however it was nice to be able to use the pool, steam room & Jacuzzi.
I would recommend this hotel to anyone who appreciates a nice clean accommodation with a lovely view (just request a river view room).
Would definitely stay again......without a doubt.

Room Tip: River View Room
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jahoWeymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Banff hotels
0.9 mi away
The Juniper Hotel
The Juniper Hotel
#4 of 32 in Banff
4.0 of 5 bubbles 791 reviews
0.2 mi away
Brewster's Mountain Lodge
0.3 mi away
Moose Hotel and Suites
Show Prices
Show Prices
Show Prices
0.4 mi away
Banff Aspen Lodge
Banff Aspen Lodge
#5 of 32 in Banff
4.0 of 5 bubbles 1,293 reviews
0.9 mi away
Rundlestone Lodge
Rundlestone Lodge
#9 of 32 in Banff
4.0 of 5 bubbles 1,042 reviews
0.5 mi away
Irwin's Mountain Inn
Irwin's Mountain Inn
#21 of 32 in Banff
4.0 of 5 bubbles 526 reviews
Show Prices
Show Prices
Show Prices

Been to Bow View Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bow View Lodge

Property: Bow View Lodge
Address: 228 Bow Avenue | Box 339, Banff, Banff National Park, Alberta T1L 1A5, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#1 Best Value Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:2 star — Bow View Lodge 2*
Number of rooms: 58
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Odigeo, Cancelon, Priceline and Cheap Tickets so you can book your Bow View Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bow View Hotel Banff
Bow View Banff
Bow View Lodge Banff

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing