So we checked in on Sept 7 and the front desk agent wouldn't get his butt off the chair to serve people. None the less we got registered.
Later on I called from the room to try and find out the instructions for pool use next door and the phone just rang and rang. I went downstairs to find him making a reservation. The least he could do was put them on hold and answer other calls. My training is in the hotel industry as well and I know that you can never afford to miss ANY call.
We came back from swimming and I asked for some extra coffee sonce there were 3 adults in the room wanting some. I made the coffee and it was weak! Not impressed when I pay an average rate of $135/night.
Upon checking out we left a wash cloth in the room by accident. I got home that night to see if they could mail it to me on my dime. Mysteriously the cloth was never found in the room. Infact I know it was probably seen as junk and discarded just the same. Hotels are not forced by law to hold your items but as a courtesy; should do so. THIS ONE DOESN'T!
To bad though, location was conducive to what we required but the cost of the hotel, and attitude of all staff interactions make this a tough sell to me a 2nd time around.
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- Also Known As:
- Bow View Hotel Banff
- Bow View Banff
- Bow View Lodge Banff