So we checked in on Sept 7 and the front desk agent wouldn't get his butt off the chair to serve people. None the less we got registered.
Later on I called from the room to try and find out the instructions for pool use next door and the phone just rang and rang. I went downstairs to find him making a reservation. The least he could do was put them on hold and answer other calls. My training is in the hotel industry as well and I know that you can never afford to miss ANY call.
We came back from swimming and I asked for some extra coffee sonce there were 3 adults in the room wanting some. I made the coffee and it was weak! Not impressed when I pay an average rate of $135/night.
Upon checking out we left a wash cloth in the room by accident. I got home that night to see if they could mail it to me on my dime. Mysteriously the cloth was never found in the room. Infact I know it was probably seen as junk and discarded just the same. Hotels are not forced by law to hold your items but as a courtesy; should do so. THIS ONE DOESN'T!
To bad though, location was conducive to what we required but the cost of the hotel, and attitude of all staff interactions make this a tough sell to me a 2nd time around.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline and Cheap Tickets so you can book your Bow View Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Bow View Hotel Banff
- Bow View Banff
- Bow View Lodge Banff