We booked online and discovered upon arrival that they did not have a room. However, the sales manager personally stepped in and upgraded us to a lovely room in the sister inn, Spruce Grove Inn which is next doors.
The advantage was that we had undercover parking. The negative was that our specific room did not have any wireless. Somehow the hotspot did not reach our area and I had to sit in the lobby to try and complete important correspondence.
The real negative was the strange behavior of the senior front desk manager who literally rolled her eyes and pulled faces at me when I informed her that our room did not have wireless and that the guest service directory states that we had to get patch cords to plug into our computers. She then proceeded to point out that I was incompetent and hence this was not her problem. I noticed her bully some other staff earlier on, so I assume this is her style. The other challenge was that they were understaffed, so the reception staff simply do not answer the phone. I literally had to walk to the one building to speak to the front desk.
The positive is that I did not have to deal with her at checkout and instead had a wonderful, warm experience from the Spruce Grove front desk this morning which redeemed the Inn.
Overall the two inns are easy distance from downtown. It was full of ski and snowboarding enthusiasts which always creates a fun and relaxing vibe.
Our room 404 overlooked the mountain which is a lovely way to wake up. Good size bathroom and lots of luggage space.
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- Also Known As:
- Banff Voyager Hotel Banff