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Banff Rocky Mountain Resort
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908 - 913 of 1,060 reviews
Reviewed April 1, 2010

Approx 4 k from downtown. Nothing special to warrant the price. Everything is additional cost (wood, internet). Furnishings and decor appear to have been there since the '80s (or cast off from a Motel 6). Curtains would not close; maintenance repaired which made no difference as real problem is they are too small for the window. Hide-a-bed is broken but when mentioned to maintenance, he simply shrugged. It makes for a very poor sleep, as does the worn out mattress on the double bed. Fridge is very noisy; you can hear every step from the suite above; these further compound a poor night's sleep. Bathroom fixtures are dull and filmy. The hotel information says cleaning service is every four days, however, they have been in daily to replenish coffee and make the bed.

  • Stayed: April 2010, traveled with family
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1  Thank gtbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2010

We had researched recommendation on this resort prior to booking and took other's advice to request a renovated unit. The resort accommodated our request and we were very pleased with our unit. The unit occupied 2 floors. Two bedrooms and large bathroom w/ shower/tub are on the 2nd floor. The second bathroom is on the 1st floor, with only a shower, although the shower is quite roomy. The living space on the main floor (living room, kitchen, dining area) is very adequate. The bedrooms, though, were very small and the furniture did not easily accommodate our needs, especially traveling with all of our ski clothing, etc. There were only 2 of us in a 2 bedroom unit, so we spread out our stuff in the unused bedroom. The unit is supposed to accommodate 6, but it would be very cramped. 4 would be max. The furniture looked pretty new, new cabinets and counters in the bathrooms and kitchen. The kitchen was well equipped. It was advertised as a limited kitchen, but it has a full size refrigerator, an apartment stove & oven, dishwasher and microwave. Although it's a ride into the center of Banff, we didn't mind it at all. There is usually no problem with parking in Banff. The resort has a shuttle that goes into the center of Banff pretty often and we noticed that the ski bus makes regular stops for those that need transportation to the ski resorts in the area. There is a bar/pub and a full service restaurant on the premises, although we did not try either of them. Even though our unit was on street side of the main road in and out of Banff, you couldn't really hear the traffic - of which there is little (except the neighbors on one side were very loud!).. We would definitely consider this resort were we to return to this area

  • Stayed: March 2010, traveled as a couple
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1  Thank Berkshiregal56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2010

If you are thinking about a stay at The Banff Rocky Mountain Resort, I recomend you rethink your plans. We booked 4 rooms for a stay with family for an "after Christams vacation", and will certainly never stay there again. Although we found the rooms a little better than average, and the price O.K., the credit card we used to hold the room was charged over 10 times for a total of over $2000.
For our 2 night stay the total bill was a little under $400, about $380, but our card was charged over $400 before we even checked in. Then, over the next 36 hours our card received so many charges from the resort our card was suspended due to what our cc company called "suspected fraudulent use". This left us with out funds for the remainder of our trip.
When we inquired about all of the charges we were told they were simply "authorization charges", but could not explain the 1 charge that totalled more than our room cost, nor could they explain all of the extra charges. Dispite the fact that they agreed we should never have received that many charges, it still took over 2 weeks for them to refund our card.
This was our biggest issue with the resort, but there were others. We were also over charged for our room. Since we had reserved as many rooms as we did we were offered a discounted rate. That rate was never honored, even when we brought it up, we were told the rate would be corrected, but it never was.
Also, if you do decide to take your chances with this resort, what ever you do, do NOT trust Peppers lounge. When we were there we waited 45 minutes one morning for a "quick" breakfast of a cinnamon bun & cup of fruit. There was only 1 other occupied table in the place. Another night we were able to order 1 drink, and then sat for over an hour with out being served.
If you are just looking to go out and party, and dont care about the service you may or may not receive, and you have the credit to handle the extra charges, OR if you are coming in late at night for a quick 1 night stay and gone in the morning, this might not be a bad place for you. But if you want to bring a family, are going to book ahead, or stay for more than 1 night, you are going to want to go somewhere else. Also if you want good service, I would recomend another hotel.

Either stay else where, or you take your chances.

The only good thing I can say about this resort is that Sesons restaurant was very nice, and we had a great meal there. But the meal we had was hardly worth the rest of the hassle we had to go through. I would not go out of my way to visit Seasons as I am sure there are other nice places to eat in Banff.

  • Stayed: January 2010, traveled with family
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3  Thank DarrelandLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2010

We arrived late on a Sunday and were greeted by a friendly staff member at the front desk. Since the reservation had been called in in advance, the check-in took just minutes and in no time we were in our suite. The two bedroom suite was perfect. Full kitchen, fireplace and two bathrooms. The bathroom down stairs had a shower only while the up stairs was a shower/tub combination. Even though the rooms faced the highway it was very quiet. The location was too far from the "downtown" area to just walk. Maybe in the summer it is not bad but in winter I would not do that. However the resort has a shuttle service every hour that will take you to the downtown area. Beside if you are going to Banff you most likely have a car anyway. There are also great service to the ski areas from the resort.
The resort was difficult to find at first, the GPS unit could not locate the address. But Banff is very small with one main street "Banff" and it took us five minutes to locate the resort. The swimming pool and hot jacuzzis (one inside, one outside) were just great and so was the steam room.
Over all this was a very pleasant experience and we will go back in a second.

  • Stayed: January 2010, traveled as a couple
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2  Thank friendlytrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2009

We have been staying at this resort for 15 years. The service has never been great, but we like the rooms. This time around, we had neighbors that had a very loud party starting at 1 p.m. that lasted until well after midnight. We complained numerous times and security was sent several times, but the party continued. The manager said we could move if we wanted. It was midnight and -20 degrees. We have two small children, plus we had been there all week. Why were we being told to move? Finally, we were told that the people had finally been kicked out, but in the morning, the party continued. We were lied to by the front desk staff. We will not be back to this resort, as they prefer to cater to the partiers, instead of the young families.

  • Stayed: December 2009, traveled with family
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4  Thank travelfamily71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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