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Banff Ptarmigan Inn
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Reviews (1,172)
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All reviewsomelette stationmeatballsmeatball restaurantunderground parkinghot breakfastshops and restaurantsexcellent locationbreakfast was includedthe main streetclose to downtownyogurtski busbeds were very comfortableski triplake louisetown centresteam room
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Reviewed October 6, 2013

We stayed at the Ptarmigan Inn Banff on 26th September 2013 for three nights. The room was big very clean lovely mountain views. Good breakfast & evening meal. Very good location in town. 5 minutes walk to Rocky Mountain train station. Helpful staff for arranging day trips.
Most important their staff are very Honest. We left Banff on Rocky Mountain Train two days later in Vancouver we discovered we had left money and credit cards in the hotel room. We contacted Ptarmigan, their housekeeper had found them and kept them safe. Lewis on the desk sent it back to us in Australia, how good is that. Well done Ptarmigan and Canada.

Room Tip: room No 334 overlooked the mountains, quiet room at the side of the hotel.
  • Stayed: September 2013, traveled as a couple
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Thank arkette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgmBanff, General Manager at Banff Ptarmigan Inn, responded to this reviewResponded October 7, 2013

Thank you so much for the kind words. I am happy to hear that you enjoyed the Ptarmigan Inn and that we were able to help return your lost belongings. I have shared your comments with my team and hope you have the chance to stay with us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

This was our 5th year running in Melissa's and the first time we have stayed at the Ptarmigan Inn! It was a wonderful experience and will definitely book again next time we are in Banff. The staff was very helpful and the complimentary breakfast included was wonderful!! The rooms were clean and the hot tub and sitting area was well used by all of us.

  • Stayed: September 2013, traveled with friends
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Thank Jill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

We stayed for four nights and enjoyed the hotel immensely. There is plenty of choice for accommodation in Banff but this ticked all the boxes for us. The room was of a reasonable size and we had asked for one at the back of the hotel away from the noise of the busy street. The bed was very comfortable too. The breakfast was a hot and cold buffet in the restaurant. Tour groups stay at the hotel so seating at breakfast may sometimes be a slight issue until tables have been cleared. The hotel is on the main street leading in to the town centre and the helpful Visitor Centre is close. There is a very useful Safeway a couple of minutes away too. Free underground parking makes access to the hotel easy for drivers. There is no shortage of places to eat in Banff and there are lots of local walks nearby. The stroll up Tunnel Mountain is well worth the effort for superb views of the town. Use your car to visit Moraine Lake and Johnston Canyon but do get there early or late to avoid parking problems.

  • Stayed: September 2013, traveled as a couple
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Thank Seasonedtravellers50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013

We had a clean, comfortable room. Staff were friendly. Breakfast is served in a pleasant area near the lobby. Buffet items are available, and cooked-to-order omelets were just right. I enjoyed the whirlpool.

  • Stayed: September 2013, traveled with friends
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Thank USAwalkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013

We stayed overnight on September 20th and had a great stay overall. The staff were friendly and helpful. We had a room on the third floor, which was more than adequate. Check-in and check-out was smooth; underground parking was available.

Breakfast with the omelette station was great. There was an assortment of cold and hot foods available. I enjoyed a freshly-prepared omelette while my vegan partner enjoyed the selection and the fresh fruit salad.

Location was fantastic on Banff Avenue.

We also liked the Rocky Mountain soaps in the room; the company is located in Canmore, Alberta, and it's great to see that the hotel was supporting locally-made products.

We would definitely stay here again!

Room Tip: I can't speak for those on the other floors, but our room was great on the third floor.
  • Stayed: September 2013, traveled as a couple
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Thank yellowbuggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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