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Banff Ptarmigan Inn
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Reviews (1,183)
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Reviewed July 27, 2013 via mobile

This hotel has real potential as it is a nice hotel in a great location in town, and the breakfast was lovely. There was one major drawback though, which was the lack of air conditioning. We were there in June, when it was not particularly warm outside and we'd booked a superior room, which had a window. It was on the ground floor, and was absolutely boiling!! We complained when we checked in and were told they would turn the temperature down, but when we returned hours later it was still like a sauna. We asked to move rooms but there was nothing else available that night, so we left the window and door open (for some reason the corridor was cool) but still couldn't sleep due to the heat. They did let us move to a room on a higher floor the next night, where the temperature was fine. They also gave us a food voucher and a bottle of wine to apologize, but I would've much rather been able to have a night's sleep. This problem is totally unacceptable and after reading the reviews here on Tripadvisor, it's clearly one that the management know about, yet choose to ignore. Do not book this hotel if you wish to actually get some sleep in your room!!

  • Stayed: June 2013
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2  Thank victoriabrookes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

My two daughters and I spent two great days in Banff and stayed at the Ptarmingan Inn. On the positive side for the hotel, the staff provided outstanding service from the front desk, to the breakfast staff to house keeping. Requested a room change and considered a hotel change due to the heat in the room and the front desk was understanding, very pleasant and will to accommodate if they could. Breakfast was excellent which was included in the room rate and breakfast staff was very good. We left two items on the table and came back later and got them back. Thank you. The location of the hotel is very convenient on Banff avenue and provides very quick access to shopping and restaurants. On the negative side, the room we stayed in on the first floor was extremely hot. Noise from the portable fans and parking lot made it difficult to get a good night sleep. Of course we had to sleep with the windows open. It seemed that the lobby, restaurant and hallways had air conditioning but not the rooms.The two nights we stayed at the hotel, we had problems finding a parking spot. The hotel has underground parking which was full and two overflows on both side of the building. First night it took us 25 minutes to find a spot after circling the hotel 5 or 6 times. Wifi signal is extremely weak in our room. So weak that a laptop, a tablet and 3 smart phones could not pick up the signal in the room. However the signal was strong in the lobby area and there is one public desktop on the lobby floor. Would we stay there again during the summer? Not this year and we would recommend to our friends and family not to due to the overheated rooms. When the hotel gets the AC install next year, yes we would stay here again.

  • Stayed: July 2013, traveled with family
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4  Thank Bob8300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2013

We had 2 wounderfull days in Banff at Banff Ptarmigan.
We enjoyed it very much from arrival to leaving.
At the reception they were always nice and helpfull.
The parking was very convinient and restraunt was excellent including breakfast.

  • Stayed: July 2013, traveled with family
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1  Thank Shlomo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2013

From Check-In to Check-Out the staff at the Ptarmigan were warm and very helpful. The underground parking was great and the location was perfect. We were able to walk where ever we needed to be. As a group of demanding ladies the staff was quick to help us find great restaurants and provide us with an emergency sewing kit.
We did leave the windows open to enjoy some mountain air, better than air conditioning if you ask me.
The rooms were clean Breakfast was on till 11 and it was fabulous... you could even get an This Hotel had all the amenities you need and they were top notch.
5 Stars Ptarmigan!

  • Stayed: July 2013, traveled with friends
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1  Thank Jennine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgmBanff, General Manager at Banff Ptarmigan Inn, responded to this reviewResponded July 25, 2013

Thanks for the great review - we're happy hear you enjoyed your time in Banff at the Ptarmigan Inn. I have shared your comments with my team and hope to see you (and the ladies!) for a future visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

While the Ptarmigan is your average Banff hotel, the fact that they included breakfast with our one night stay was great. It was a hot breakfast with an omelette station! Since there was 4 of us I am sure we saved well over $100.

Room Tip: Try to avoid the inside rooms - they get quite hot as there is no window to the outside.
  • Stayed: July 2013, traveled with family
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1  Thank Snarley1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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