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“Not the best place to stay in Banff by far” 1 of 5 bubbles
Review of Banff Ptarmigan Inn

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Banff Ptarmigan Inn
Ranked #27 of 32 Hotels in Banff
Red Deer, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not the best place to stay in Banff by far”
1 of 5 bubbles Reviewed March 24, 2013

Underground parking and breakfast were nice. Hot tub was broken and freezing cold unlike the room which were so stuffy we had 2 fans running and our door open to try and cool them off and this was in March!!! Worst sleep ever in this hotel, there is no air circulation and we had the heat off our entire stay! With all the other options for hotels we would never stay here again!

  • Stayed March 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank leniusm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review, March 30, 2013
Welcome home and thank you taking the time to write a review. I am so sorry to hear you did not have an enjoyable stay with us. During your stay here there was an issue with the one hot tub which has now been resolved so I am sorry for that. With the fluctuating temperatures this month we have been trying our best to maintain a pleasant and comfortable temperature throughout the hotel; we do have air circulation throughout the hotel whether in our standard or superior rooms so we are investigating the matter to see why you had issues with this. If you would like any more information or have any additional comments please feel free to contact me at the hotel directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,066 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (249)
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English first
Calgary, Alberta, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed March 24, 2013

We stayed at this hotel last night and all went well until the evening, from 10:00 pm to well after 1:00 pm young adults were screaming and yelling up and down the halls. I am sure those guests with young children did not appreciate this happening. Not once did I hear anyone from the hotel come up and advise these young kids to be quiet (believe me they could hear it at the desk). This is not away to run a hotel in a tourist town if they want to attract the middle aged group, my last time staying at the Ptarmigan.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 bubbles
      Sleep Quality
Helpful?
1 Thank Cooper674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgmBanff, General Manager at Banff Ptarmigan Inn, responded to this review, March 25, 2013
I am sorry to hear of your experience at our hotel. As you must have noticed from most reviews, we are typically not experiencing this type of problem at our hotel. Although our security guards were busy handling more than their usual share of disrespectful guests, they clearly did not have an immediate impact in all areas of the hotel. We are taking the opportunity to refocus our security agents and will ensure a repeat occurrence is avoided. I apologize again for our shortcomings and hope you reconsider our hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed March 22, 2013

My boyfriend and I bought the Living Social deal that Ptarmigan Inn participated it and found it to be extremely worth it. When we got to the front desk, our dates had accidentally been mixed up but they fixed it for us right away. The room was simple, but clean and nice, and the staff was helpful. The breakfast was amazing! Definitely the biggest continental breakfast I've seen at a hotel.
The only issue we had was a completely naked man in the hall at 1 in the morning knocking on doors. Obviously a naked, drunk man coming to your door could be disturbing to many people, not to mention the children who were staying there. We called the desk and no one came up and the situation wasn't dealt with in a timely manner at all. The night guy even seemed irritated that we were bothering him. Aside from that, everything was great and we would definitely stay again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kirsten L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review, March 30, 2013
Welcome home and thank you taking the time to write a review. I am sorry you were disturbed by the man in question; rest assured we do take matters like this very seriously as we a family orientated hotel. Our night manager was trying to locate this man as he seemed to be running around all over the hotel, once he was found he did end up sleeping the night in an RCMP cell. Thank you again for your feedback and we look forward to your next stay.
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Alberta, Canada
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed March 14, 2013

We stayed at the Banff Ptarmigan Inn for 2 nights in late Feb 2013. We've been coming back to this wonderful little hotel for over 20 yrs and never been disappointed. When we arrived, they had upgraded us to a superior room with a fireplace and a view down Banff Avenue, plus staff had left a birthday wish and a bottle of wine on ice waiting for us in the room, as they'd picked up that it was a milestone birthday for one of us! Nice touch! The Ptarmigan is one of the best-located hotels in Banff, and you can just leave your car in the underground heated garage and walk right onto Banff Avenue - or an easy walk all the way to the Banff Springs Hotel if you love that fresh mountain air. When we're having a relaxing getaway and dropping in at little pubs & eateries in downtown Banff like we do, it's nice to be walking and not have to risk driving back to our hotel at the end of our day. Also, the Ptarmigan is one of the few hotels in Banff that offers a great breakfast buffet, which saves both money and daily searches for a nice breakfast joint. Room was very nice, and the staff were very friendly and accommodating, as usual. There is nothing about the Ptarmigan that we didn't like, and we'll definitely be back there again to enjoy the majesty of Banff and the Canadian Rockies.

Room Tip: Rooms that face Banff Avenue have nice views and you can see all the action, but you're also lik...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TrailEndsHere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherwood Park, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 14, 2013

This inn is very clean. The staff are very friendly.
Will stay there again. This inn is close to downtown. Just park your car and you can walk to all the shopping and restaurants. There is heated underground parking so you are is out of the elements.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Louise1255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 14, 2013

We stayed one night here, rooms were very comfy but small with a tiny bathroom. Breakfast was amazing and included in the room price- for a family of 4 this makes a huge difference. The hotel is a short walk to the Town of Banff- maybe 5-10 minutes. There was a Ski shuttle to Lake Louise from the hotel. Bar and restaurant on site. Staff were extremely helpful and polite. Definitely would stay here again.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank claire e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 6, 2013 via mobile

My wife and I stayed here while travelling with SOTC Group Tours. I would recommend to rent bicycles from the hotel early in the morning and get around the city. This is a lovely little town where one would see more beautiful places on a cycle than going around in a car or a bus. The Breakfast is a typical American/ continental one. Rooms are large enough and clean. Good place to stay.

  • Stayed September 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Manjaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Ptarmigan Inn

Property: Banff Ptarmigan Inn
Address: 337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #27 of 32 Hotels in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Ptarmigan Inn 3*
Number of rooms: 134
Official Description (provided by the hotel):
- Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more   less 
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Also Known As:
Banff Ptarmigan Hotel Banff
Ptarmigan Inn Banff

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