Spending 2 nights at the Ptarmigan Inn this week and while this hotel offers many "pros", the "cons" mean I would not return nor recommend it to friends without some caveats.
. The Ptarmigan Inn is very well located, especially for travelers without a car. On the main drag but a 5 minute walk from the busy center. Perfect.
. The staff is very friendly and helpful. At check-in, I asked about fares for Roam buses and was given a free pass good for my entire stay. I was also upgraded to a premium room (with fireplace and jacuzzi tub). Just cause.
. The room I was given is large and faces Banff Avenue. It is a bit rustic to my taste but everything works fine and the bed is wonderful.
. I had read reviews so knew the Ptarmigan Inn deosn't have a/c. Silly me thought I wouldn't need it since it gets quite cool at night here (5 C last night). Well... My room is boiling hot! For some reason, there is little to no air circulation during the day even though both windows are wide open. At night, to avoid hearing road traffic, I have to close the windows so no cooling down then either. There is a wobbly floor fan in the room but, let's be honest, all it does is move hot air around. If the Ptarmigan isn't willing to invest in a/c (which several guests wish they would judging by the reviews), seems to me the least they could do is install ceiling fans above the beds which would be slightly more efficient than what they have now.
. The breakfast room is dark and dreary. Food is ok but not replenished often/ quickly enough so you have to constantly ask for more bread/bacon/eggs/coffee...
. When I checked in, I specifically requested a quiet room since I have low/no tolerance for noise. Why then has a mediocre at best musician been strumming his guitar and howling underneath my window for the last hour?
In short, if you don't mind a stuffy room, dark breakfast space and bad live music, this is the place for you! But until such a time as the Ptarmigan starts offering a comfortable, bright, airy and quiet experience to its guests, I won't be returning.
- Official Description (provided by the hotel):
- - Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more less
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- Also Known As:
- Banff Ptarmigan Hotel Banff
- Ptarmigan Inn Banff