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“Excellent hotel choice” 5 of 5 bubbles
Review of Banff Ptarmigan Inn

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Banff Ptarmigan Inn
Ranked #27 of 32 Hotels in Banff
Rossendale, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent hotel choice”
5 of 5 bubbles Reviewed February 17, 2012

Stayed at this hotel from 8th to the 15th February 2012. Booked approx 3 weeks before arrival and after having read many reviews for hotels in the town. Having already visited Banff a number of times before I was aware of its location in town just 1 minutes stroll from the main shopping and restaurant area. This closeness allows quick access for evening meals and shopping which is perfect if you have young family, but you dont hear any noise (apart from the night train) at night! For skiers, the ski bus collects and drops off right outside the door which means no long trips carrying your skis in the morning/evenings! Hotel is very clean and tidy with excellent sized rooms (we had two kids aged 10 and 9) with very very comfy beds and staff who couldn't do enough for us. Facilities are just what you need, hot tubs and steam rooms for relaxation with the extra benefit of a masseur for those tired muscles. Restaurant was very good too with a wide choice of tasty foods, they even give you one free meal when you first eat there! When choosing our hotel the offer of a free hot breakfast made my decision and I wasn't disappointed....lots of choice from cereals, to fresh fruit, yoghurts, all the traditional English breakfast items plus cooked to order omlettes! Overall couldn't fault the place and will be looking to go back there next year!!!! Previously we have stayed at the Banff Avenue Inn, Banff International and the Inns of Banff and this one beats them all!!! Phil Broughton....Rossendale, England.

Room Tip: We requested a room with an external window (some rooms face inwards to the atrium which can get hot...
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  • Stayed February 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank philbr0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
littleworld, General Manager at Banff Ptarmigan Inn, responded to this review, February 19, 2012
Phil – welcome home and thank you for such a thorough review. We are so glad to hear that you enjoyed your stay and we look forward to welcoming you back next year. While you were here we were running a promotion in the restaurant of buy one entrée get a second free, and we do this on occasion when the town is quieter, we are glad you got to take advantage of this and enjoy your meal. See you next ski season.
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1,066 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
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English first
KL
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 16, 2012

We got the room facing the lobby, and I was scared it woudnt be as good as others. nothing to worry about, they have balconies with chairs, its a very good choice especially in the winter time. Decent breakfast

  • Stayed January 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank lelecaUA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed January 31, 2012

Three guys with one night in Banff... couldn't have stayed at a better place for what we paid. Desk set us up with a room with three beds- regular rate. Beds had a great plush top - we all slept like babies. Room was clean. Breakfast was hot. Location was within walking distance of all the bars and restaurants... even in -30 degree weather. Managed not to get too destroyed and made it to the hills on time... bus picks you up right in front of the hotel and brings you to all the slopes... they have it together. Would recommend highly to value traveller.

Room Tip: try to avoid the HVAC - blows a lot of hot air in front of room.
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  • Stayed January 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Z Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
littleworld, General Manager at Banff Ptarmigan Inn, responded to this review, February 2, 2012
Thank you for the review, sounds like you had a great time, and we hope to see you again on your next trip to Banff.
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Rosemary, AB
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed January 30, 2012

Reasonable prices when booked more than a week in advance, clean room, and good ammenities. Very decent hot breakfast, less than a block from downtown, and heated underground parking.
We found the room was very warm at night, even with thermostat turned down and supplied fan running on high. We mentioned this on checkout and the attendant did not seem surprised or offer an explanation.
The pool/suana facilities were not maintained in great condition, and there were local young poeple who stayed at chain affiliated hotels who had access to these facilities, and one weekend night were very loud, obnoxious, and also drinking in the the hot tub. Will probably try a different hotel next time.

Room Tip: We stayed on first floor and found the building very warm.
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  • Stayed January 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
littleworld, General Manager at Banff Ptarmigan Inn, responded to this review, January 31, 2012
Thank you very much for taking the time to write your review. We are glad that you enjoyed our location and the breakfast. As for our hot tub area, we do allow access for our guests staying in our sister properties next door, and we will keep a closer on eye on the behaviors of fellow guests in the future.
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London, United Kingdom
Level Contributor
104 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed January 26, 2012

Firstly i would like to say, yet another brilliant ski holiday in Banff, ""The Canadian Rockies"".
We usually book our very last minute ski holiday through the major UK holiday brands, ""BUT"" this year the last minute prices had gone through the roof !!!!!, so i decided to take another route for booking our holiday, in the end i booked the flight, hotel and transfers via "" Canadian affair "" and what a huge saving, and very well organised and prompt, and with all the usual security cover, ie, abta, ect ect.

The HOTEL !!!!
What a wonderful stay we had.
The rooms are clean, and cleaned and maintained daily, comfortable, we had a lovely "out side" !! view with a balcony, they upgraded us to a view facing the mountains as it was my birthday whilst there ( free of charge) :-)). Tea Coffee maker in room and restocked daily.

PLEASE note!!! Many rooms have internal views of the atrium.

We had a package which included the hot buffet breakfast, very well worth it. Apparently when you book this hotel "independently" you get the offer of the breakfast for $5,TAKE IT!!! the breakfast is $14 at the hotel.
We usually stay at the top end of Banff Ave,which is a good 10/15 min walk in to Banff town, looooooooooovely BUT!!! at the end of the night at -36 !!!!!! and after a meal and a few pitchers (60 oz jug of lager) and a days skiing, the walk can seam haaaaaaaaaaaardd, SO, the location of the Ptarmigan was so easy on the legs n feet, its only a 1 minute walk into town and round the corner from Safeway store, :-)) :-)).

Ski lockers on site, 2 good whirl pools. free wireless AND Internet !!, good bar.
The new "Meatball" restaurant is a MUST.
We will be back!!!!!!!!!

(( we had a slight confusion over our breakfast package but the hotel managment and staff at the Ptarmigan very quickly dealt with it, so we would like to say thank you for your cheeri attitudes and help, and a special thank you, to Terryn in the restaurant !!!!
from the Robinsons. room 330, 18-25 jan 2012 !!!!!.

Room Tip: Make sure you are "aware" of what room you want, IE, external room with view and /or bal...
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  • Stayed January 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SharonCambs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
littleworld, General Manager at Banff Ptarmigan Inn, responded to this review, January 29, 2012
Welcome home, we are so glad to hear that you enjoyed yet another ski vacation in Banff, and thank you for the lovely praise. For any guests that book directly with us the FREE hot buffet breakfast is included in the price, and if you are booking through a 3rd party supplier, be sure to ask about this delicious and convenient option. We hope to see you again next year for your 10th ski year, and be sure to let us know it is your 10th year so we can make it extra special for you.
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Calgary, Canada
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed January 25, 2012

It was a nice experience in this hotel. We stayed 2 nights in two rooms by the end of Dec 2011. The front desk lady (Australian) was very kind and helpful. Our room was very clean with two king size beds, modern TV, coffee maker and standard bathroom (very clean as well). We parked our cars in the underground basement, without any problem.

Hotel was a little overheated, but we opened the window few inches per few minutes and the temperature reduced. Additionally we use the desk fan available to keep the air circulating.

The breakfast was included in the room fee, it was very very nice with delicious options and excellent service. You can drink all the orange juice that you want, and eat fruits, cereal, eggs (as your choice), coffee, tea, sausages, yogurt, bread, muffins, pancakes, and much more....

The gym was modest but good enough for a quick treadmill and few weights. Jacuzzi, steam room, no bad specially when outside the temperature was minus 10C and snow.

So, with good rooms, free breakfast, free parking, free internet and good jacuzzi,,,, that is the best choice in Bannf for family and friends.

Room Tip: Location is very adequate to walk downtown very easily, go for drinks and food, shopping at Safeway...
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  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank fabryhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
littleworld, General Manager at Banff Ptarmigan Inn, responded to this review, January 29, 2012
Thank you for taking the time to write your review. We just wanted to clarify that all of our hotels rooms only have Queen size beds, not King, but they do all have our signature Mountain Feather Bedding, which may make them seem that much bigger and the most comfortable.
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Calgary
Level Contributor
86 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
4 of 5 bubbles Reviewed January 24, 2012

This was our first time at this hotel - just a cheap night away from Calgary so our boys could go ski at Sunshine and we could go browse the shops and have dinner out. We got one room for ourselves and one for the guys. The price was very reasonable and I really liked that a full hot buffet breakfast was also part of the cost of the room. The chef made us a great omelot and we enjoyed fresh fruit salad, yogurt and bagels, bacon, etc. They even had mini pancakes as well and could barely keep up with filling the pancake container. It wasn't too busy that morning even though it was Saturday, maybe everyone slept in from busy ski days. Anyways, it was a nice breakfast which we enjoyed downstairs in the hotel. At least it wasn't in a small crowded room like some hotels I've been to for their free breakfast. It was at tables in their regular dining room. A great waitress always came by to ensure we had full hot coffee refills and even always kept our orange juice filled as well. Great Service !
We had 2 queen beds in our room and very spacious. Everything was great, bedding and bathrooms were clean. Our balcony lining probably could be replaced since it did look kinda rundown - but thats ok. Maybe they can replace that in the summer. At least the hotel was reasonable for a getaway to Banff and we didn't have to run out for breakfast.
I liked that fact also, it was very close to Safeway and walking distance to all the shops downtown. It was cold that weekend, so it nice we didn't have to walk blocks away and could just get back to the hotel in a jiffy. They had a hot tub downstairs, but it was full when we took a quick peek so we decided to just relax in our rooms. We enjoyed ourselves and will book here again when we wish to hang out in Banff !

  • Stayed January 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Wishbones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
littleworld, General Manager at Banff Ptarmigan Inn, responded to this review, January 29, 2012
Welcome home and thank you for the review. We are so glad to hear that your enjoyed our daily buffet breakfast service and we will be sure to have a look at the balcony linings when things warm up this spring. We hope that you will be back to visit us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banff Ptarmigan Inn

Property: Banff Ptarmigan Inn
Address: 337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #27 of 32 Hotels in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Ptarmigan Inn 3*
Number of rooms: 134
Official Description (provided by the hotel):
- Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more   less 
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Also Known As:
Banff Ptarmigan Hotel Banff
Ptarmigan Inn Banff

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