Potential guests need to be aware that this property is 'dated', does not have air conditioning and two rooms we were offered included soiled furniture.
The desk staff is very well trained to give customers lip service, and tell the customer in a nice way that the guest doesn't know what they are talking about.
It turned out that our room was exceptionally warm and the hotel solution was to deliver a small pedestal fan that did not work. Finally a man came to the room and shut off the heat by removing panels from the registers to turn them off, i.e. the thermostat did not work.
The front desk staff promotes their on site restaurant. Unfortunately, we arrived for breakfast and were told 'too bad, we don't have the staff so the restaurant is not open.' No one even cared that guests were forced to go somewhere else in the pouring rain. It seems they might have offered a shuttle or at least an umbrella to help the guests get to another restaurant.
The location is great, but the property leaves a lot to be desired.
- Official Description (provided by the hotel):
- Just a few steps from the quaint streets and ample restaurants, shopping and nightlife of downtown Banff, Elk + Avenue Hotel brings an upscale twist to the classic mountain escape. Whether you're looking for a relaxing après-ski sanctuary or a big night on the town, our contemporary designed rooms pair clean, minimalist design with cozy Rocky Mountain-inspired elements to create the ideal accommodation for exploring the best of Banff. ... more less
- Reservation Options:
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- Also Known As:
- Banff International Hotel