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Elk + Avenue Hotel
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All reviewsbanff international hotelgreat locationceiling fanricky's restaurantunderground parkingloft roomthe main streetshops and restaurantsgood sizeski busfront desk staffhot tubcentre of townclose to downtownmini fridgebeds were comfortablemountain view
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Reviewed March 2, 2014

This hotel is located right in the heart of Banff, you can walk to most parts of the town. It has under ground parking but no parking for over height vehicles including trucks. It's an older hotel but well kept. The internet speed is really slow, but overall nice place.

  • Stayed: June 2013, traveled as a couple
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1  Thank Keith T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Front Desk Supervisor at Elk + Avenue Hotel, responded to this reviewResponded March 15, 2014

Dear Keith T

Thank you for taking the time to leave us a review after your recent stay with us at the Banff International Hotel

We are extremely glad to hear you had an overall positive experience during your stay, I am glad you enjoyed our convenient location and we do apologize for any inconvenience you may have experienced in regards to our underground parking as it can be low for large trucks and SUV’s at a limit of 6ft 1in, our staff are always happy to assist with alternatives.

We hope to welcome you back when you return to the area.

David Crossland
Front Desk Supervisor
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2014

Simple clean hotel in the heart of Banff, right accross the road from a big grocery shop. Walking distance to everywhere. There's a lovely bridge nearby with spectacular views. The hotel was very quiet for us, the room was a good size. A little dated, however, it was clean and we were happy with our stay here.

  • Stayed: May 2013, traveled with family
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Thank Linisa2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Front Desk Supervisor at Elk + Avenue Hotel, responded to this reviewResponded March 2, 2014

Dear Linisa2

Thank you for your very kind words about our property after your recent stay with us.

Indeed we are in a prime location in the heart of downtown Banff which certainly makes things convenient for our guests.

We are always happy to know our guests enjoyed themselves and we definitely agree that our rooms are a bit dated and are planning extensive renovations for the property going into the future.

We hope to welcome you back in the future.

David Crossland
Front Desk Supervisor
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2014

This is my 3rd stay at the Banff International hotel. It remains a very comfortable and well located place and very convenient for the ski bus. The main issue is the broadband connection. It is worse than an old modem dial up speed and made staying in touch very challenging. Whilst provided free, for a modern hotel, it was dreadful.

Still, the rooms are large, the beds are comfortable and it is the closet hotel to the main shops, bars and restaurants where the ski bus stops outside. Fix the broadband/wi-fi and it would be a 5* rating.

Room Tip: Rooms in the Annexe seemed a little cooler than the main building. Rooms near the spa will have a constant smell of Chlorine. 3 bedded loft rooms are excellent
  • Stayed: February 2014, traveled with friends
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Thank karlkent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Front Desk Supervisor at Elk + Avenue Hotel, responded to this reviewResponded March 2, 2014

Dear karlkent

Thank you for your recent review of the Banff International Hotel

We are always happy to receive constructive criticism so we can better serve our guests in the future and to that end we do apologize for your experience with our Wi-Fi during your stay, we are looking into ways in which to upgrade it.

We also thank you for your very positive comments about our rooms and for pointing out our very good location.

We thank you for choosing us so many times in the past and hope to welcome you back many times in the future

David Crossland
Front Desk Supervisor
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2014

Just spent two nights at this hotel because I had a two for one coupon as part of the Alberta Travel Card sold by Brewsters. It was a great deal so I could not resist. Unfortunately I was kept up a bit the first night and non-stop the second night by people who were partying. We were on the first floor and not far from the front desk so the hotel staff were very aware of what was happening but did nothing about it. Even after complaining to them the noise persisted for a few hours. It is not a fancy hotel but it is really the experience I had that will make it impossible for me to recommend the hotel. Also there are not enough parking stalls underground for the number of guests so you may want to grab a spot and walk as much as you can.

Room Tip: I am not sure if it was less noisy on floors other than the main floor but if you insist on staying here try to get a room that is not on the first floor. Also there are not enough parking stalls underground for the number of guests so you may want to grab a spot and walk as much as you can.
Stayed: February 2014, traveled as a couple
1  Thank LaraA511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Front Desk Supervisor at Elk + Avenue Hotel, responded to this reviewResponded March 2, 2014

Dear LaraA511

Thank you for your recent review of the Banff International Hotel

We want to take this opportunity to sincerely apologise for your experience during your recent stay with us.

We have taken your comments on board for both the Front Desk and our security team to stop these kinds of incidents from occurring in the future.

We also apologize for any inconvenience you may have had with our underground parking, while it does have considerable space, there are occasions where difficulties can occur with volume.

We thank you again for taking the time to leave us this feedback so we can work to better serve our guests in the future.

David Crossland
Front Desk Supervisor
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2014

We stayed here for two nights on a weekend in ski season. Our stay coincided with reading week at universities in Alberta. During our stay we slept very little due to the volume of noise coming from neighboring rooms. Open liquor was common in all areas of the hotel and was not concealed from the hotel staff regardless of the time of day. At one point there was a young man passed out outside our hotel room door. He was eventually roused after his companions spent 30 minutes calling for him down the halls. The hotel staff were polite but were neither diligent enough nor competent enough to handle their customers. If you want to party freely without interference or regard for others then this hotel is for you. All others should stay away.

  • Stayed: February 2014
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2  Thank Edmontonite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Front Office Manager at Elk + Avenue Hotel, responded to this reviewResponded March 2, 2014

Thank you for providing valuable feedback on your recent stay.

We are very sorry and deeply regret that our services were not satisfactory. We pride ourselves in offering only the best to our guests and assure this experience is not common with that of our standards.

We have a sincere desire to provide all of our guests with a restful and quiet sleep. I have spoken to our security team with regard to the lapses that occurred during your weekend stay and we are working together to enforce our policy that anyone who is disturbing the rest of others is rightfully evicted. We are not tolerant of partying that interferes with other guests but do apologize that we were unable to uphold this standard with regard to your stay.

Sincerely,

Daren Hill
Front Office Manager
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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