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“GREAT LOCATION AND STAFF” 5 of 5 stars
Review of Banff International Hotel

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Banff International Hotel
Ranked #19 of 32 Hotels in Banff
Cochrane, Canada
Level Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
“GREAT LOCATION AND STAFF”
5 of 5 stars Reviewed October 29, 2013

Stayed at this hotel October 27th to the 29th and found it to be a great hotel in a great location. Check-in was quick and easy with the Australian girl (sorry did not get her name) and she had us in our room 5 minutes after we walked into the hotel. She is a lovely friendly girl who made us feel at home and set the tone for the rest of our stay. First impressions are always important to us so this was a great indicator that our stay was going to be good. Our room was 205 which was clean and spacious but the view was not great as we looked onto a brick wall and roof tiles. We did not plan to stay in our room much so didn't ask for a change. We were leaving our room to go down for breakfast on the 28th when we smelled smoke so we reported it to Ancy at the front desk, she was on the radio immediately and that started their evacuation fire drill, we were asked to go to the hotel next door where we were given coffee or tea to warm us up as it was a chilly morning.. The manager took control of the situation and the emergency was over in 10 minutes. He had us back in the hotel making sure we were all ok. Very professional and safe way of handling what could have been a bad situation so kudos to the management and staff.

We asked Ancy at the front desk if it was possible to move rooms, she had the bellboy show us another room and help me move to the new room 202. It was a very large room with a good view of the main street and the mountains. Great service from Ancy ! she was always smiling and was really helpful any time we needed anything. She is a great asset to the hotel.

Breakfast in Ricky's was excellent both days and the service was really good, Criselda was our really good waitress and looked after us while we were there, nothing was too much trouble and she was always a happy and cheerful person. All the restaurant staff were really friendly and helpful.

We had a glass of wine in the bar and again service was good and the waitress was really nice.

We used the steam room and hot tub and found that it took a bit time for the steam to reach the right temperature so we suggest hit the button the minute you get there and enjoy the wait time in the hot tub. There is also a dry sauna that we did not use but we looked into it and it was nice and hot.The area was really clean and had plenty of clean towels available. The hotel may want to have more signage giving directions on how to find the spa area as we had a bit trouble. finding it.

We have stayed in Banff on many occasions and found this stay to be one of our best. Great job guys and keep up the good work.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank SteveTracy_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Banff International Hotel, responded to this review, November 15, 2013
Dear SteveTracy_10,

Thank you for your incredible review of the Banff International Hotel.

I have forwarded your comments regarding our staff to Management and the staff members involved. We strive to provide the excellent service our guests deserve and I am so glad we were were able to do that for you.

I have made note of your comments regarding aquatic facility signage and forwarded that to our Operating Directors for their review. We are constantly looking to change our services to meet the needs of our guests.

We hope to welcome you again this Winter. The snow is here, all 3 ski hills are open, and the weather is wonderful!

Thank you again for your review.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (138)
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English first
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 26, 2013

The hotel is located just on the end of the main street, Banff is a 'tourist' with lots of shops, places to eat etc when people aren't skiing. Across the street is a Safeway supermarket which was handy. The hotel staff were friendly, rooms were a good size and clean. WiFi struggled in the room but was good in the lobby. Just to note I stayed in Jasper and Banff and had to pay for a National parks permit to do so.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Rikmak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Banff International Hotel, responded to this review, November 15, 2013
Dear Rikmak,

Thank you for your review of the Banff International Hotel.

I am so glad that you enjoyed our convenient location, friendly staff, and spacious rooms. We strive to provide our guests with the services they deserve and it seems we were able to do just that.

Thank you for mentioning the National Parks Pass. As we are located in a Canadian National Park, all visitors must purchase a pass to enter the park. New this year, Park Passes can be purchased online and printed online, saving you from waiting in line at the Park Gates.

Thank you again for your review and we hope to welcome you back soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 25, 2013

We had 2 nights in this large but very comfortable hotel. We were given an upgrade to a Loft Suite which was fantastic. It was a very large studio with lounge area, one double bed and bathroom with stairs to a mezzanine floor with 2 king beds with loads of cupboard and drawer space. Plenty of room to open up our 2 shell suitcases. Excellent position for walking to all restaurants, shops etc. Staff were friendly and helpful. We dined out and did not have breakfast in the hotel so cannot comment on this. There is no charge for the underground carparking, which is a bonus. Would definitely stay there again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ser45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Banff International Hotel, responded to this review, November 15, 2013
Dear ser45,

Thank you for your review of the Banff International Hotel.

I am so pleased to read that you enjoyed your complimentary upgrade to one of our loft suites. They are great for those traveling with families, multiple night stays, and guests who enjoy lots of space!

We hope to welcome you back again soon and hopefully get you to try our in house restaurant, Ricky's All Day Grill. They have a large menu and serve breakfast until 4PM.

Thank you again for your review.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrack Heights
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 23, 2013

This hotel is very comfortable, staff are very informative and friendly.
Local attractions are known to all staff and advice is excellent.
Good position in the centre of town, you can walk everywhere. Great restaurants everywhere and good gift shops.
Prices at the end of the season are very steep but comparable with other places available.
Free undercover parking.
Mountain views are a surprise if you get there late and decide to walk around the next morning.
The tourist information place just across the street and a short walk is excellent.
Don't forget to get your national park pass as this is needed here.
Lake Louise is just a short drive through beautiful vistas, you must go there.

Room Tip: Make sure the room is away from ice and vending machines, the place is very quiet mostly anyway. Ca...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Oxleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Banff International Hotel, responded to this review, November 15, 2013
Dear Oxleigh,

Thank you for your recent review of the Banff International Hotel.

I am so happy that you thoroughly enjoyed your stay with us. You offer some great tips for our future guests that will help them get the most out of their stay.

We hope to be able to welcome you back if you find yourself back in Canada.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 22, 2013

This hotel is conveniently located close to the main shops and restaurants on Banff Ave. The price is fair and the hotel has free underground parking if your vehicle is no taller than 6 ft 6in. Many nice restaurants, within easy walking distance.

Room Tip: For quietness, ask for premium rooms on 3rd floor facing away from Banff Avenue.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank SierraGuy56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Banff International Hotel, responded to this review, October 23, 2013
Dear SierraGuy 6,

Thank you for your recent review of the Banff International Hotel.

I am so pleased that you enjoyed our convenient downtown location that is within walking distance of most shops and restaurants.

Thank you for pointing out that we offer complimentary underground parking, however our height restrictions are 6ft 1in. We also offer complimentary wifi and a complimentary coffee and tea station in the lobby.

Thank you again for your review and we hope to welcome you back soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed October 19, 2013

On the 6th of October my wife and I joined a party of 43 people at Manchester Air Port on a trip never to be forgotten,we flew into Calgary were met by our tour guide Mary and driver Colin and from that first meeting we all new we were in for a great time,our first hotel and two day stop was The Banff International our room was 225 poor out look but we only slept in it the hotel is located on Banff Avenue with views you would die for snow capped mountains and lovely little shops with loads of restaurants to choose from we only used the resteraunt for breakfast and this was very good as was the staff while in Banff we dined out for evening meals 1st night we dined at Karouzo,s Italian excellent food and wine at reasonable price starter of mixed olives bread oil and vinegar two mains to share steak in pasta sauce and chicken in butter sauce both with pasta and two glasses of wine (house) total bill $80.00 the2nd we did the steak night at Kegs what a choice no starters just two great steaks one New York Strip one Fillet two beers two wines$70.00 while we were in Banff we did a trip to the Banff Gondola up Sulpher Mountain this was fantastic with views over the vally and golf course with hot chocolate up at the top what a experience,the next day we went on to Jasper where we stopped at the Whistlers Inn in room 217 ,While in jasper we visited Lake Louise with its Glacier and toured their national park area ,the next morning we started to go through the Rockies on route to Edmonton for a out and back stop at The SuttonPlace Hotel the out ward room was 814 and the return room was 815 the hotel is in the process of complete refurbishment but it did not bother us.we used the Chop Steak Bar here both nights spiced chicken wing starters to share with you guessed it big steaks to follow beer and wine for two $110.00 1st night $125.00 second but what the heck we are on holiday it was then the long ride to Fort Mc MURRAY for the big event for two night stay with a hope of a sight to see The Northern Lights we stopped at The Sawbridge Inn and dined in their steak bar but never had it we had good old Fish and chips the first night delish and rack of lamb the last night with buffet breakfast both morning'sbreakfasts for two $33.00 and evening dinners $80.00 -$90.00 great value and service on both nights we left the hotel to travell out onto a shooting clubs area away from any light to hope fully get a view the temp had dropped to -7 at 10pm and at around 11pm we started to see the first glimer of green stripes appear in the sky only for a short time then it went away we thought thats it so we went inside the hut for a cup of hot coffee the a shout was heard here it comes again so we all went out and we were treated to a bigger dissplay of green ,pink and pale blue scarf like clouds this time about 20 minutes better through a digital slr camera than with the naked eye then that was ti for the night it was now 01.30 and -9 so we all went back to the hotel tired cold but bery excited we did the same the next night but was warned that we were not expected to see it again as there was a cloud bank but just like magic at around 0i.15 out it came again not so good as last night but still good so our magic trip was over and every one came home fully exhausted but full of gret memorie3s thanks to mary and colin and the organizers Newmarket Holidays till we meet again thanks to all of you on this triptour codeNF3NLB14

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Colin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Banff International Hotel, responded to this review, October 23, 2013
Dear Colin R,

Thank you for your recent review of the Banff International Hotel.

It sounds like you and your wife had an incredible holiday exploring the Canadian Rockies. We hope you are able to make it back to Canada sometime in the future.

Thank you again for the review.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mulgrave, nova scotia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 18, 2013

We really enjoyed our one night stay at Banff International Hotel. It is located on Banff Avenue which is a great spot in the heart of Banff. The rooms were very clean and the bed was very comfy. We walked the avenue and explored many of the shops. The view of the mountains was spectacular. We even saw an elk across the street on the lawn of the local high school. The staff at reception were very helpful. He gave us a great suggestion that resulted in seeing a grizzly bear on the way to Lake Louise. I would definitely stay here again!

Stayed October 2013, traveled with family
Helpful?
Thank tigger60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Banff International Hotel, responded to this review, October 23, 2013
Dear tigger60,

Thank you for your recent review of the Banff International Hotel.

I am so pleased that you enjoyed our convenient location, comfy beds, and helpful staff. Our staff are full of local knowledge and can help all our guests with restaurant recommendations, activities, and popular areas to see wildlife.

Thank you again for your feedback and we hope to welcome you and your family back soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banff International Hotel

Property: Banff International Hotel
Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #19 of 32 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff International Hotel 3*
Number of rooms: 162
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