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“Good ambiance and good food.”
Review of Elk + Avenue Hotel

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Elk + Avenue Hotel
Ranked #12 of 33 Hotels in Banff
Certificate of Excellence
Reviewed October 11, 2013

We really liked the room .the view was nice .we found Ricky's restaurant a good place for breakfast .i being vegetarian was impressed by their wholesome breakfast as well as efforts to change their menu to suit my needs.
The bed was king size and comfortable and in general service was good.we enjoyed our stay.

  • Stayed: September 2013, traveled as a couple
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Thank Anju G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Elk + Avenue Hotel, responded to this reviewResponded October 14, 2013

Dear Anju,

Thank you for your recent review of the Banff International Hotel.

I am so pleased that you enjoyed your room, king sized bed, and mountain view.

Brewster Hospitality is committed to providing our guests with the best service as well as accommodating our guests' needs as best we can. Ricky's All Day Grill caters to all types of dietary restrictions such as vegetarian and gluten free. Ricky's will be adding new sandwiches to their menu at the end of this week including the delicious 'grilled veggie zensation'.

Thank you again for your feedback and we hope to welcome you and your partner back soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed October 10, 2013

The best thing was the location-really close and convenient to downtown.
The room was spacious, clean, and comfortable, had a nice feel to it. Didn't go to the restaurant but it has a good name amongst the locals, especially for breakfast. The staff were polite and friendly at all times. We stayed for 3 nights. I would definitely go back to this hotel.

Room Tip: Book ahead online, much cheaper than just turning up.
  • Stayed: September 2013, traveled as a couple
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Thank MargetBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Elk + Avenue Hotel, responded to this reviewResponded October 11, 2013

Dear MargetBrisbane,

Thank you for your recent review of the Banff International Hotel.

I am very pleased that you enjoyed our convenient location, spacious rooms, staff, and atmosphere.

As you mentioned, Ricky's All Day Grill is a favourite amongst the locals and many of our guests.

Thank you again for your feedback and we hope to welcome you back soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

Last Christmas, we stayed at the Banff Hotel and for the expensive rate, the hotel did not live up to the quality expected. The pool/ hot tub was a joke, we had to switch rooms to try and get something with a normal sized window but ended up with a view of the other side of the building... I would never stay here again. The rooms smelled like stale cigarettes

  • Stayed: December 2012, traveled as a couple
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1  Thank RMinty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Elk + Avenue Hotel, responded to this reviewResponded October 11, 2013

Dear RMinty,

Thank you for your recent review of the Banff International Hotel.

Please accept our sincerest apologies that you did not enjoy your stay. We thank you for taking the time to provide us with your feedback and I hope you trust that we have heard your comments.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2013

My husband and I really liked the hotel and also our room. It all had a very nice feel to it. The food in the restaurant however was a real let down. On the first evening I received my chicken risotto without the chicken and on the group dinner many people didn't eat their food as it wasn't very good. The bathroom also wasn't too good, the toilet flush didn't work properly, that is it didn't stop!!

Room Tip: Rooms seems to be alright, just make sure that you eat somewhere els!
  • Stayed: September 2013, traveled with friends
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Thank Gudrun B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Elk + Avenue Hotel, responded to this reviewResponded October 11, 2013

Dear Gundrun B,

Thank you for your recent review of the Banff International Hotel.

We are so pleased that you and your husband enjoyed the hotel and your room. Please accept our sincerest apologies for any issues you made have had with the toilet flush. We will be undergoing an extensive renovation in the next couple of months and that including replacing the entire bathroom! Should you stay here again and have any issues whatsoever, please contact the front desk and they will send the appropriate department to fix any issues.

I have contacted the management at Ricky's All Day Grill and passed on your comments. We greatly appreciate your feedback and will use it to help improve our service.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

Have recently returned from a trip to Canada and stayed at this hotel for two nights. It was well situated in Banff close to shops and amenities. The room was fine and the food in the diner was very good.But what impressed me most were the staff. They were very friendly and extremely helpful especially the young man on reception who helped me with the wifi for my tablet and Ancy who sorted out an itinerary problem which was very much appreciated. Thank you.

  • Stayed: September 2013, traveled with friends
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Thank fatthumbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Elk + Avenue Hotel, responded to this reviewResponded October 11, 2013

Dear fatthumbs,

Thank you for your recent review of the Banff International Hotel.

I am so glad you enjoyed our convenient downtown location and friendly staff. I have passed your review on to the staff involved as well as their manager. Brewster Hospitality strives to provide the best service possible and I am very pleased that you experienced just that.

Should you return to the Canadian Rockies we would be more than happy to welcome you back.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2013

The hotel was located very nicely on Banff Ave. just a few minutes' walk from downtown and shops. It was pretty quiet and the beds were comfortable. Everything on the inside was quite basic and dated but it was one of the more affordable options at the last minute. I wouldn't necessarily choose to go back but if it was my only option I wouldn't be upset about staying there.

Stayed: September 2013, traveled with family
Thank SibinaF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Elk + Avenue Hotel, responded to this reviewResponded October 11, 2013

Dear SibinaF,

Thank you for your recent review of the Banff International Hotel. We appreciate hearing from our guests so that we can better understand our strengths and weaknesses.

I am very pleased that you enjoyed our location and found the hotel quiet.

When Brewster Hospitality purchased this property in 2012 one of our top priorities was to renovate and make the hotel more comfortable for our guests. I am very happy to tell you that we will be undergoing renovations shortly. The entire interior of the hotel will be updated and we hope our new look and modern atmosphere will make us your first choice hotel in Banff. We have also placed a complimentary coffee and tea station in our lobby so our guests can warm up from the cold. Our station is equipped with to go cups as well so that you can bring a coffee with you on a stroll around town.

Thank you for your feedback and we hope to welcome you back soon!

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

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Reviewed October 1, 2013

We really enjoyed this hotel we were in Banff for our wedding the check in and out were very easy the rooms were very clean and the beds were comfortable we sat in the lounge until it closed and the bartender to great car of us we will for sure be staying here again

  • Stayed: September 2013, traveled as a couple
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Thank Howard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Elk + Avenue Hotel, responded to this reviewResponded October 2, 2013

Dear Howard T,

Congratulations on your recent nuptials!

I am so pleased that you enjoyed your stay and found our rooms clean and beds comfortable.

It is great to hear that you enjoyed yourselves in our lounge area and experienced great service.

We hope to welcome the happy couple back to our hotel soon.

Thank you for your business.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Elk + Avenue Hotel

Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #12 of 33 Hotels in Banff
Price Range: $123 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Elk + Avenue Hotel 3*
Number of rooms: 162
Official Description (provided by the hotel):
Just a few steps from the quaint streets and ample restaurants, shopping and nightlife of downtown Banff, Elk + Avenue Hotel brings an upscale twist to the classic mountain escape. Whether you're looking for a relaxing après-ski sanctuary or a big night on the town, our contemporary designed rooms pair clean, minimalist design with cozy Rocky Mountain-inspired elements to create the ideal accommodation for exploring the best of Banff. ... more   less 
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Also Known As:
Banff International Hotel

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